Torus Surveyors Ltd

www.house-survey.co.uk

Torus Surveyors Ltd Reviews

EXCELLENT rating
5.0
78 reviews Verified
Torus Surveyors Ltd
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Reviews ( 78 ) 5.0

Lydia Norman
Lydia Norman
2024.09.02
As a vendor we had a brilliant experience with Torus Surveyors. Despite not being their client and Torus acting for our buyer, they were only too happy to help, providing updates and answering queries. On the day of our survey, our surveyor was friendly, reassuring and informative. Thank you so much Vicky, Sam and Nathan.
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Katie
Katie
2024.08.08
Great experience with Torus for our Level 2 Homebuyer survey. Quick and professional communication through the booking process and our survey was provided in good time. The report was clear, easy to follow and we were provided with the opportunity to ask follow up questions to the surveyor. Would definitely recommend.
Kathryn Govier
Kathryn Govier
2024.07.31
I would highly recommend Torus Surveyors. For a first time buyer the overall process is ridiculously complex, but Vicky and the team at Torus made the process of completing the building survey very easy. Vicky was very quick to communicate by email and phone, and made me feel very relaxed and comfortable through the process with her regular updates. The survey was booked in quickly despite the estate agent being difficult to get hold of, and Rob the surveyor called me the day of the survey to provide an update verbally. His verbal points and the written report a week later were very clear and useful.
Scott Lyons
Scott Lyons
2024.07.15
Excellent service, prompt and excellent communication from start to finish. Would highly recommend.
Zoe Graham
Zoe Graham
2024.07.12
The torus team are brilliant. I’ve needed a couple of RICs valuations due my property taking so long to sell and falling through. Every time I used them they have been so helpful with getting my report completed. I would recommend them and use them again if needed. Thank you for all your help.
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Rebecca Brocklehurst
Rebecca Brocklehurst
2024.07.08
Torus were really helpful with our RICS valuation. We needed this completing quickly and they got us an appointment within a couple of days and the report was ready very promptly. It was very easy to contact anyone with any queries we had and everyone we dealt with was very helpful. We would definitely recommend them!
Sharyn Anderson-Knowles
Sharyn Anderson-Knowles
2024.07.07
From making my first enquiry with Torus, I received a fantastic professional service. I had a level 3 survey, Vicki and Nathan were brilliant. Answered all my queries. Very friendly, would highly recommend them. You will not be disappointed
Edward Felici
Edward Felici
2024.06.16
This was the best and fastest turnaround I have had from a survey company. Vicky was wonderful and made sure our Level 2 survey was booked as soon as possible by skillfully engaging with the estate agent to arrange the visit. The surveyor who visited the house was equally professional and produced a report filled with useful images and comments in only two business days. I will not even consider using any other company going forward and would recommend Torus Surveyors to anyone.
Julia
Julia
2024.06.12
All dealings with Torus were very positive. I was kept up-to-date about the survey booking and receipt of payment and was contacted by phone on the day of the survey as promised. The report was thorough and included photos as appropriate. The surveyor obviously took time to look at things very carefully. I was able to phone the surveyor after reading the report to discuss one or two points raised and seek further advice. Very glad I chose Torus. Thank you.
Reply from Torus Surveyors Ltd 2024.06.13
Thank you for your kind words, Julia! We're thrilled to hear you had a positive experience and found our report thorough and helpful. We're always here to assist you going forward.
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Whitney Adams-Mellor
Whitney Adams-Mellor
2024.06.06
Excellent service. Professionally guided me through the report. Would highly recommend.
Reply from Torus Surveyors Ltd 2024.06.13
Thank you, Whitney! We're delighted to hear you had a great experience. Your recommendation means a lot to us.
Carly Walton
Carly Walton
2024.05.08
We used Torus for a HTB valuation. Due to a house sale we needed it done asap and they managed to fit us in and produce the report all within a week. Can't thank them enough for their help. Really efficient service and great email communication throughout.
Reply from Torus Surveyors Ltd 2024.06.13
Thanks, Carly! We're thrilled to hear our team was able to assist you swiftly and efficiently with your HTB valuation. Your kind words mean a lot to us!
Charlotte Cunningham
Charlotte Cunningham
2024.05.06
We had a very positive experience with Torus Surveyors. The survey was very thorough and we were able to speak with the surveyor both before and after the survey took place. Arranging the survey was a straightforward process and very quick.
Reply from Torus Surveyors Ltd 2024.06.13
Thank you, Charlotte! We're really happy to hear about your positive experience and that our service was thorough and efficient.
Khalid moosani
Khalid moosani
2024.05.01
I used Torus for a RICS Help to Buy Valuation, fantastic service from Tours. I would definitely recommend it. Thanks Vicky for all your help..
Reply from Torus Surveyors Ltd 2024.06.13
Thank you, Khalid! We're thrilled you had a fantastic experience with our service. We'll pass your thanks to Vicky.
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Andrew Paton-Crockett
Andrew Paton-Crockett
2024.04.14
Great process throughout. So easy and a really good report followed up with a phone call. Perfect service.
Reply from Torus Surveyors Ltd 2024.06.13
Thank you for your kind words, Andrew! We're really happy you were happy with the report and service.
John McGrory
John McGrory
2024.04.04
Hi I used Torus for a Level 2 Survey. On initial phone contact with Vicky at the office she summarised and explained all aspects of their service with great clarity. The USP I identified was that I was encouraged to discuss survey requirements and outcomes both, before and after the survey was completed. This genuinely puts you at ease. My surveyor was Richard. He was very approachable and informative on the 3 occasions I spoke with him. He even offered to meet me outside the property, directly after survey completion for verbal summary. Any time that I had to call Vicky back, her and her colleagues in the office around her were very helpful to me. I do not usually do reviews, but customer service did stand out with Torus
Reply from Torus Surveyors Ltd 2024.06.13
Hi John, Thank you for your kind words! We're delighted to hear that Vicky and Richard provided thorough and helpful service. Your feedback is greatly appreciated.
Shaun Leach
Shaun Leach
2024.03.27
Fantastic service from Torus. After various quotes from the survey comparison sites I selected Torus as they were competitive on price and local for me (Altrincham). I spoke to Vicky who advised on which survey was most suitable and answered any questions I had regarding the process prior to booking. They scheduled me in, sent a link for payment a few days prior to the survey, advised the survey went ahead and then I received a call from Stephen the surveyor who talked me through the highlights of the survey. We received our survey the following day. The survey level 2 was in great detail and put us at easy with our house purchase. Great smooth process and both Vicky and Stephen were always happy to help and informative.
Reply from Torus Surveyors Ltd 2024.06.13
Thank you, Shaun. We're thrilled to hear you had a fantastic experience with our team. Your kind words about Vicky and Stephen are greatly appreciated. We're glad we could assist with your house purchase!
Angela Ward
Angela Ward
2024.03.22
I’ve very recently used Torus Surveyors and they’ve been excellent from start to finish. They were extremely professional, knowledgeable, efficient and a delight to deal with. I would highly recommend their services.
Reply from Torus Surveyors Ltd 2024.06.13
Thank you, Angela! We're delighted to hear about your wonderful experience with our team. Your recommendation means a lot to us!
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Claire Charlesworth
Claire Charlesworth
2024.03.18
From start to finish, excellent. Professional, efficient and friendly. Initial contact and throughout the process with Vicky, was effortless and everything promised was carried out swiftly. All surveyors should learn from Torus. Thank you.
Reply from Torus Surveyors Ltd 2024.06.13
Thank you, Claire. We're delighted to hear about your positive experience with Vicky and our team. Your feedback means a lot to us.
Linda Wightman
Linda Wightman
2024.03.08
Reply from Torus Surveyors Ltd 2024.06.13
Thank you, Linda! Your review means a lot!
Phill Worthington
Phill Worthington
2024.02.20
I had a smooth and professional experience with Torus who completed a Help to Buy Valuation on our home. Vicky is super helpful, friendly, and always replies to emails quickly. Highly recommended.
Reply from Torus Surveyors Ltd 2024.06.13
Thank you, Phill! We're really happy to hear about your positive experience.