Landing Reviews

Cella Henry 2025.12.31

     

My family stayed in the Summerville North Carolina apartments and it had black mold threw out the apartment. There is standing water in laundry area. Which wasn't noticed until we went to wash a load of laundry. Tried to talk to the management of the property and was told I need to contact Landing which we had tried with no response. When I finally got a hold of the company they moved us into another unexpectable dirty apartment. If we would have wanted to stay in a budget motel we would have. Was disappointing because we had high hopes for this company. It ruined our vacation because we had to worry about finding another place to stay. Now they dont want to refund our money for this stay. The pictures are from first unit that should have never been rented 215 !!! Second set of pictures are of unit 315 which was dirty and could tell that animals were allowed in this unit. Was unclean in both units and we cleaned them before we tried to stay in them. Had my 4 year old niece with us so must been clean before. They need to find a different cleaning company for these units !!!! Please do a inspection before you move into these apartments!!!!

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Reply from Landing 2025.12.31

Hi Cella, Thank you for sharing this with us. We understand the frustration and this is definitely not the experience we intended for your family to have. Could you please contact us at member.care@hellolanding.com- So we can follow up accordingly. Thank you!

Courtney Atkinson-Pearce 2025.09.04

     

Do not book here if you have a child scheduled for surgery bc if they fail their pre-admitting screening and have to be rescheduled this company will not work with you. We had preadmitting yesterday and my son ended up having rhinovirus so we had reschedule his open heart surgery and return home. I contacted the manager and asked if we could be partially charged and credit us a couple days in a couple weeks when we are rescheduled and he refused. I booked 4 days so I felt that was reasonable. My child has Down syndrome and atrioventricular canal defect on his heart we were there for his open heart surgery at children’s. Do not book here if your child is having to stay at children’s for surgery bc if anything happens they will not work with you.

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Kenna Mcwilliams 2025.08.19

     

I briefly stayed at one of Landing’s furnished apartments in Atlanta. The building was called The Cortland at Phipps Plaza and my stay was atrocious. I moved in August 10th and unfortunately had to move out August 15th. The condition of the apartment was horrible. There were scuffs on the walls, blue stains on the shelves in the bathroom, an orange stain at the bottom of the tub, and BLACK MOLD growing coming from the vent in what was considered to be the “den” room in my apartment. The black mold issue was enough justification for me to terminate my stay with them as this is a serious health hazard. I got in touch with customer service about the mold and cleanliness of the apartment on August 11th and they were quick to schedule someone for the cleaning and said they opened an urgent maintenance request for the black mold. I presumed they never did open a maintenance request because no one from the building’s maintenance team ever showed up. Please STAY FAR AWAY from Landing as you possibly can. Do not entertain them as an option for short term leasing, it is not worth the stress or money. You are better off going with Airbnb.

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B 2025.02.18

     

I initially had a great experience with Landing when I joined in April 2024, but my recent experience has been awful. I was unexpectedly dealing with a serious illness and needed to stay in Sarasota/Bradenton for treatment. I explained my situation to Kevin Sanchez, who assured me he would help accommodate me. Suddenly, he stopped responding, and I later found out he was no longer with the company. No one followed up, and I was bumped from my unit with nowhere to go. This wasn’t the first time Landing failed me. In January, I was displaced for seven days. Their policy states that if you’re bumped, they issue a credit toward your next month’s rent. Instead, they gave me a $325 credit right before terminating my membership—money I can no longer use. On my last day, I asked the cleaning crew if I could store a few totes in an empty storage closet, and they agreed. Soon after, Landing sent me a cold email stating they were ending my membership due to “pet hair” and leaving items in storage. I never had pets in any unit—I’m highly allergic to cats—so this claim was completely false. Landing left me stranded twice, failed to honor their own credit policy, and terminated my membership based on false accusations. Their lack of compassion and professionalism was shocking. I strongly caution anyone considering their services. Brandon Green

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Jennifer Williams 2025.01.10

     

If I could give zero stars I could. Was just contacted and informed that I would not be allowed to check in for my reservation tonight due to their lack of cleaning staff. I am a healthcare worker and was relying on this reservation to be able to stay within walking distance to the hospital. Poor preparation on their part has now left me stranded. I will never be using or recommending their service to others. Do better.

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Reply from Landing 2025.01.28

We are truly sorry for the inconvenience and disruption this has caused. This situation is not typical, and we're addressing it to prevent it from happening again. Please contact us directly at member.care@hellolanding.com so we can make this right.

Fatih ŞAVK 2024.12.10

     

I leased (apartment name removed) Apartments through Landing. I paid full. 1- We have to deal with cockroaches every day during stay. I informed Landing and Apartment management the day I entered the apartment. I also used pest control product every week but the cockroach’s problem has never solved. It was disgusting to see cockroaches inside of the dish washer or inside of the pantry every day. 2- We have to deal with upper floor neighbors and other neighbors noise every day and night during stay. Partied, throw things to floor, jumped on floor, watched very loudly television too many times until 5:00 Am. We contacted Landing area manager and apartment management but noise problem never resolved. 3- We contacted to Apartment peace officer during these problems but neither he picked up the phone nor he returned any of our messages. 4- Apartment aisles are full of garbage and smells very badly. 5- We were given a visitor parking located at 6th floor and too many times because of elevator was out of service. We have to use stairs to climb 4 floor in the Houston heat. 6- Other elevators also continuously not working also. 7- Coffee machine located in the apartment clubhouse never worked properly. 8- We were not able to use pool as either it was closed or pool was very dirty. 9- Peoples amazon and other packages were stolen so we saw some neighbor’s warnings on their doors. We never feel safe in this apartment. 10- Landing have not paid August rent to Apartment, then we received Notice to Vacate and Notice to Lockout. I tried to contact Landing customer services to many times but no body picked up phone. I also contacted to apartment management. After a full week stressfully wait, I received a message from Landing that they will fix the issue. Landing lease does not provide refund if payment is full. So I could not cancel. I opened a BBB complaint and asked some refund but Landing did not honor or reply to BBB complaint also.

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Vonda Weldon 2024.11.16

     

I went in to get some information about this location and Ms. Diane Smith was super helpful and exude, great customer service! I was very comfortable with her and she made giving information smooth and easy. Ten ten I do recommend speaking with her on your living needs.

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Taylor Padlan 2024.11.13

     

I have loved calling the place home for past 2+ years! Best living experience in Birmingham!

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Ira Mitchell 2024.09.05

     

Last year, subleased for a month through Landing in Salt Lake and gave them 5 stars. Everything was perfect. Subleased again this year for a month and received eviction notice the third week because Landing hadn't paid what they owed for our apartment. According to the apartment staff, Landing owed for 6 other apartments in the building and weren't returning phone calls. Fortunately, the staff allowed us to finish our stay.

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M C 2024.08.24

     

I would only guess these reviews are not real. I would highly recommend anyone with any sense go through an accredited site such as the BBB to look up reviews, complaints and resolutions through this company. Please keep in mind they are located out of Birmingham, AL, so may take time to find their name. They are attempting to de-fraud HUD (Housing and Urban Development cabinet of the federal government). Their short term rentals are being pushed out of several states including Oregon (this is where my husband and I have been located while he's on a job out that way). Oregon , like many states are starting to place restrictions on these practices (mainly it's a huge loss to the state having their increased pricing for rental apartments) - Case in point, the place we are staying at is $1750 per month if you do a 6 month lease (The Landing is charging $3900) and once Oregon finds they are doing less then 6 month leases, they are all of a sudden unable to keep renting that particular unit for X amount of time and moving tenants to other leases and addresses to hide this practice. On top of it, we are paying in advance for our stay and have received two eviction notices from the community for non-payment by the Landing (CRAZY when we paid $14,000 in advance for our stay!). Additionally, they sent a very nasty "employee or host" to deliver a TV, who yelled at me and my husband for not being allowed entry on a day we did not agree to and how much this ruined her evening plans (oh it was bad! And so nasty by this so-called employee). Lastly, we did not authorize any advanced charges on our personal CC when extending our stay, but yet woke up to a double-charge from them that they "accidentally" did without prior approval or sign-off! Took us days to get it reversed! BE AWARE - They apparently have a move-out inspection, but yet never provided a move-in form or had us sign anything. I've already given notice to them, that no such charges will be legal upon move out, having never documented our move in nor agreed to the received condition. This company is shady in their practices and I am currently working with both Oregon HUD on reviewing them as well as the BBB. They advertise through Air BnB, VRBO and all major sites - Just look for The Landing or Hello Landing - AVOID AVOID AVOID. Anyone interested in jumping on this band-wagon to disband their practices, feel free to message me!

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Mahdi Zakeri 2024.07.05

     

I am going to share my story, so you will not get into such a disaster. Pls check the reviews first before you want to contact Landing for an apartment. I got an furnished appartment in Birmingham, AL per one year contract. When I got to my apartment, I realized a stupid thing that the window can not be open to get the fresh air in, and I was totally shocked. I was not informed verbally or written about it. I call the regional manager, Karecia who told me basically this is your problem!!! Either you have to move out or relocated and pay higher monthly fee. They did not even understand that how mentally I was damaged and suffered and packed and unpacked again and if they are willing to compensate for that. She promised to call me back, and never answer the phone after. Pls do not experience the same pain that I have suffered over past week, very poor customer service and good luck waiting for them to call you back!!!

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Jeff Levin 2024.06.14

     

Landing is a DISASTER! I can't tell you how awfully this company has treated me. First, they cancelled two or three of my reservations, weeks before I was scheduled to move in. The substitutions they offered me were (conveniently!) always more expensive than the place I had chosen. During my last reservation, I scheduled move-in on a Sunday. Nobody showed up or called, and I was basically homeless for a day. I called Landing asking if they could put me and my pet up in a hotel, and they refused -- luckily, I had a backup plan and stayed with family that night. After weeks of wrangling they finally offered me around $250 for my stress and frustration. I finally gave up with them and moved out, but they told me they'd charge a cancellation fee (one month's rent). They never did charge me, although they did auto-debit the subscription fee, even though I had cancelled their service altogether. A year goes by, and I find out they've reported my cancellation fee to a collections agency, without ever bothering to try to bill me or charge my card. Insanity! The collections agency were impossible to deal with and didn't care that I was never billed or charged. Now I'll have bad credit for the next 8 years because of these jerks. Avoid! Anything is better than Landing.

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Markenson saintil 2024.06.07

     

Horrible company, untrustworthy

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Leah McNear 2024.06.06

     

This is by far on of the worse companies to ever do business with. They have many shady practices. They charge 30-40% more for low quality apartments in high crime areas. They have many break ins because they rarely change the lock box code. When you check in guarantee that so many strangers have access to your things because there is no telling how many times they have shared that code before changing it Their website states that they are an inclusive company but they are very discriminatory against African American employees. They treat their contractors horribly and do whatever they can to pay them the lowest fee possible. They basically treat them like slaves. Stephanie Manos in the Raleigh region is one of the most unprofessional managers I have ever come in contact with. If you believe that corporations have social responsibility to be ethical, stay far away from this company and don't spend your money with them

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Joseph R. Russo 2024.06.05

     

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fix342 2024.04.18

     

Landing's customer support is disgusting. They were supposed to refund over $1,000 of my money within ten days and they failed to. I had a horrible experience in trying to become a member. From them forcing me to have to pay for checking my credit even when I already had access to my credit score and I surely met their credit score threshold. I do not intend to ever do business with Landing ever again. Super disappointed.

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Mike riles 2024.04.01

     

This companies business model is rent arbitrage, in other words, they rent apartments in various cities around the country, fill them with cheap, imported, junky furniture, linens and sundry utensils and sub-lease out the apartments at highly inflated prices on a minimum one month basis. They ‘pretend’ to be a 'technology' company because they force the user to download and use an buggy mobile application, which in turn, allegedly harvests as much of your private, personal and confidential data as it possibly can, so the company can turnaround and allegedly sell your data to brokers as a major profit center. The companies 'primary' business model is to sub-lease said apartments at exorbitant, extortionate prices, only after an onerous deep dive into one's credit history, income and background ‘checks’ to prove one's 'worthiness' to these alleged profiteering, price gouging 'parasites.' Staying in one of their 'slum' dwellings is replete with every imaginable rent-seeking, junk-fee you could possibly envision and than they make up a few more for good measure. In my experience, every unit was, to various degrees, delivered unclean, with an active pest infestation. The fully depreciated furniture is not maintained with any regularity, if at all, in my experience, across several units, most of the furnishings exists in an unserviceable state of disrepair in need of urgent replacement. Rentier companies like this, and their owners, are parasites, hoarding thousands or tens of thousands of apartment homes, holding them indefinitely, paying below 'market rate' rents because of their scale, artificially inflating the cost of the housing stock in the areas they operate, keeping the units off the 'fair market' and contributing to the unsustainably rising rents. I allege that at any given time a majority, if not a super majority of the units they hoard are empty, using 'dynamic pricing' to demand the highest possible nightly rent for each 'available' unit. Specifically, in every single interaction with this company’s representatives I found a workforce not well trained, amateurish in the service they purport to provide and they constantly engaged in misleading, deceptive and misrepresentations in their trade tactics boarding on criminal negligence, in my experience. Their marketing puffery induced me to try the service, intern they deceptively increased pricing without adequate notice, when I pushed back, they relented for a few months. They arbitrary enforce their own rules, which, for the most part, they seem to make up, capriciously, as they go along. Most especially, the 'billing department' lacks professionalism and is negligent, susceptible to making every conceivable mistake or omission. I would strongly advise against giving them unfettered access to charge one's accounts (bank and/or credit/ debit card) ; they don't provide any forewarning for upcoming charges or changes in how bills are handled; they are often unable and/or unwilling to provide invoices when they make up another rent seeking fee to charge, change a 'policy' or 'all of a sudden' remember to start charing the junk-fee they had forgotten about for several months. They will raise prices with little to no advanced notice, in one such case nearly a 30% increase. In my experience this is an extremely mismanaged company I cannot, in good conscience recommend their 'service.'

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Nick Saban 2024.03.25

     

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Lauren McGuire 2024.01.22

     

I would recommend the Landing to anyone. The staff are helpful and caring and if you ever have any issues they are quick to respond.

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Treasure Mccrary 2024.01.19

     

Just terrible..

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