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We have used Go Au Pair since our daughter was born in 2023 and we can’t recommend them enough. The agency is extremely helpful and responsive to both host families and au pairs. If you are in search of childcare, Go Au Pair is a great option. Through this program your family will get the opportunity to learn about a new culture and welcome their traditions and customs into your home. It’s also a great opportunity for the au pairs to experience living in a new country and learning about our culture, something that will live with them for the rest of their lives. Through this program our 2 year old daughter has grown up with two languages in the home and understands both languages fluently. We look forward to continuing our cultural experience with Go Au Pair as we welcome a third au pair into our home this year.
Reply from Go Au Pair
2026.05.14
Thank you, Candice, for your heartfelt feedback. We're thrilled that our program has positively impacted your family, and we look forward to supporting your cultural exchange experience further.
worked with Go Au Pair for two years and unfortunately had a very disappointing experience.
Communication was inconsistent, and when serious issues came up, I didn’t feel supported as a host family. That was especially stressful given the level of trust involved in this kind of program.
The experience didn’t match what was promised in terms of support, screening, or conflict resolution. I often felt like I had to handle difficult situations on my own without much help from the agency.
I really wanted this to be a positive cultural exchange, but it ended up being a stressful experience for my family. I would not choose to work with them again.
Reply from Go Au Pair
2026.04.15
Hello Jenna, we’re sorry to hear that your recent experience has been disappointing, especially after several successful Au Pair placements with your family. This situation is more complex than what can be fully expressed in a review and response.
We respect the privacy of everyone involved and cannot share personal details publicly, we recognize that this has been a stressful experience for all parties. We encourage you to reach out to our office directly so we can provide further support and discuss your concerns in more detail.
We respect the privacy of everyone involved and cannot share personal details publicly, we recognize that this has been a stressful experience for all parties. We encourage you to reach out to our office directly so we can provide further support and discuss your concerns in more detail.
Go Au Pair is an amazing Aupair agency. We have used three different ones and have had the best customer service with this agency. They are also very reasonably priced.You can’t go wrong with goaupair
Reply from Go Au Pair
2026.04.17
Thank you, Josie, for sharing your experience with us! We are happy to hear you found our customer service exceptional and our prices reasonable. Your satisfaction means the world to us!
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Initially, we were very happy with Go Au Pair. They were responsive, helpful, and had a large database of au pairs to choose from. Once we signed up and paid the initial fees, the support dwindled. Our au pair rarely ever heard from her liaison and no cultural events or gatherings were ever scheduled for her to attend so that she could meet other au pairs. We were rarely checked in on and felt very in the dark about a lot of things. When our au pair decided she wanted to change her requirements for her stay and we could not meet them, she asked the agency for a rematch but the agency never informed us or offered to assist us in finding a new au pair. We were left scrambling to try and find immediate childcare. Despite her abrupt resignation which blindsided us, we were required to house her and provide her food and salary for two weeks. If she had wished to leave our home, they would have required us to pay for a hotel for her even though she was the one who chose to end the arrangement and we were getting along fine. Our au pair was dishonest and would tell us one thing and the agency another, yet the agency would not help mediate the situation or even speak to us on the phone. I tried calling several times and never received a call back. They avoided responding to us and made us feel as though we were inconveniencing them. They made us pay our au pair for vacation time and education expenses even though our au pair did not match with another family and planned to return to her home country. She never accrued any education expenses and yet we had to pay her for them or else the agency would not refund us our money. We have felt ignored by this agency and lost a lot of money on this endeavor. I would not recommend this agency to anyone looking for an au pair. Go with a larger company that can provide more support to both the families and the au pairs.
Date of experience: 08 April, 2026
Date of experience: 08 April, 2026
Reply from Go Au Pair
2026.04.17
Rena, we're sorry to hear about your experience and hope that you find fulfilling childcare in the future. Based on the information from both your family and your Au Pair there is additional factors that cannot be expressed in this response, as we do not share private information from our placements publicly. We are always disappointed when a placement doesn't workout however we feel we offered your family appropriate credits and refund based on your time in the program and your signed agreements.
This year, we're looking forward to hosting our third au pair with GoAuPair agency. Sometimes it can be hard to find a match, especially if you have some specific requirements but the team was so professional, detail-oriented and dedicated to finding us a match, actively vetting for our needs, sending suggestions and doing follow ups. We have loved having a "big sister" around for the kids, and our au pairs have also enjoyed the opportunities that come with a multicultural lifestyle in America!
Reply from Go Au Pair
2025.03.13
Thank you, Shuchita! We're thrilled to hear about your fantastic experience and how well your Au Pair from Ecuador fits your family. We look forward to continuing to work with your family!
This is our 3rd year using Go AuPair, and we cannot recommend them enough. It has been a game-changer for our family. If you are on the fence as I was, please reach out or just take my word for it. Our sweet girls from multiple countries have become family members and have adored our children and vise verca. Exceptional care, professionalism and love!!!
Reply from Go Au Pair
2026.02.19
Wendi, thank you for sharing your wonderful experience! We're delighted that our program has positively impacted your family and brought so much joy. Your kind words mean the world to us.
Our experience with the au pair program has been positive overall. Our au pair has been reliable, kind, and an excellent match for our family. The program provides a helpful structure for childcare and cultural exchange, and it has worked well for us
Reply from Go Au Pair
2026.04.15
Thank you, Karen, for your thoughtful review! We are so glad to hear your experience has been positive and that your Au pair has been such a great match for your family. It's great to hear that the program has given your family reliable childcare and a meaningful cultural exchange. We truly appreciate you being part of our community.
We got our au pair from Go Au Pair and the agency has been super helpful every step of the way. Our local rep Gina is always responsive and has great advice on how to navigate our relationship with our au pair.
Update:
We've extended our Au Pair for another year! She and the agency have been lovely to work with and our daughter is so happy. Highly recommend.
Reply from Go Au Pair
2025.03.13
Thank you, Neal! We're delighted to hear Gina has been supportive and that you're enjoying the experience with your Au Pair. We’re always here to assist you in any way we can.
Go Au Pair continues to be a great fit for my family. The agency is helpful and consistent. Hosting an au pair over the last several years has been a rewarding experience for me and my kids. Like anything, there are pros and cons, ups and downs to being a host family, but Go au pair has been supportive throughout this journey. Would recommend.
Reply from Go Au Pair
2025.03.19
Thank you, AJ, for your kind words and continued trust over the years! It's wonderful to hear about your positive experiences and appreciate your recommendation. We're always here to support you.
We have had a great experience with Go Au Pair! They are responsive and supportive. When I have questions, they answer promptly and fully. They are supportive of both host families and au pairs. I fully recommend Go Au Pair!
Reply from Go Au Pair
2026.01.21
Thank you, Audrey Anne! We're so glad to hear you've had a positive experience and felt supported throughout. Your recommendation means a lot to us. We’ll continue working hard to provide outstanding support.
We’ve had a great experience with Go Au Pair in Murray, Utah. The team has been responsive, supportive, and easy to work with throughout the process. Our coordinator has been helpful and our au pair placement has been a great fit for our family. Overall, a smooth and positive experience.
Reply from Go Au Pair
2025.12.15
Thank you, Matthew, for sharing your wonderful experience! We are so happy to hear your coordinator has been helpful and your Au Pair is a great fit. We're here to support you anytime.
We had a great experience with our Au Pair and are looking forward to welcoming the next into our family! Great program, great staff - I highly recommend!
Reply from Go Au Pair
2025.12.15
Thank you, James, for your kind words and recommendation! We are happy to hear about your positive experience and are excited to support you as you welcome your next Au Pair!
Go Au Pair has helped us find 3 great Au Pairs for our family and we are searching for our 4th. They have been more than caretakers while we were at work… they became big sisters for our kiddos and their families have become our family!
The staff at Go Au Pair have been exceptional and supportive throughout all our search processes, transitions, and any questions we had. We highly recommend this agency and the Au Pair experience for other families.
Reply from Go Au Pair
2025.11.17
Thank you, Ashley, for sharing such a heartfelt review! We are so happy to hear about your wonderful experiences and the meaningful bonds formed. It’s our pleasure to support your family, and we look forward to continuing this journey with you!
Go Au Pair is the most reliable AP agency we've dealt with! Everyone seems to care about the APs and the Host Families' experiences, the Agency closely monitors visa situations and support Host Families in their search. Thanks to Go Au Pair we found the best Au Pair we could wish for for our family. We hope to continue using Go Au Pair services going forward!
Reply from Go Au Pair
2024.11.18
Thank you, Maria, for your wonderful feedback! We're thrilled to hear about your positive experience over the past three years. Ensuring both families and Au Pairs have great support and experiences is our top priority.
I give the Go Au Pair program a 5-star rating because thanks to them, I have been able to fulfill many dreams, travel, and visit many incredible places. It is not an easy journey; it is full of challenges, but it is a wonderful process for our personal growth.
Reply from Go Au Pair
2025.11.03
Thank you, Lady, for sharing your inspiring experience! We are so happy to be part of your journey and to hear how rewarding it’s been for you. Wishing you continued adventures and personal growth!
After completing the Au Pair program, my life changed completely. I spent two great years as an Au Pair, was fortunate to have two very kind host families, visited several states, met many people, greatly improved my English, grew as a person, and, above all, created important bonds here in the United States. The agency was attentive, responding to my messages and questions when I needed guidance. My LAR, Tina, was especially attentive, always checking in on how things were going with my host family. I am grateful for every challenge, every laugh, and every moment of learning. Being an Au Pair has truly been a life-changing journey.
Reply from Go Au Pair
2025.11.03
Thank you, Katya, for sharing your incredible journey! We love to hear how much you grew and the meaningful connections you made. Tina will be so pleased to know she made a difference.
I’m very grateful to Go Au Pair for this amazing experience! From the very beginning, the agency has been supportive, professional, and always ready to help. They made the whole process smooth and stress-free. I was very lucky to match with an amazing host family, and thanks to them and the program I was able to travel to many of my dream cities and places in the U.S which broadened my perspective and enriched my cultural understanding. This year gave me a chance to grow, explore and learn new things about myself and I can't wait to see what my second year awaits me.
One piece of advice I have for future Au Pairs is during the interview process be prepared, have a list of questions and things you can/cannot budge on and stick to them. Be honest and have open communication from the start and you'll find your perfect host family.
This experience has taught me a lot, and I am grateful to have done it with Go Au Pair.
Reply from Go Au Pair
2025.11.03
Thank you, Casey, for sharing your incredible journey and valuable advice for future Au Pairs. We are happy to hear how much you've grown and explored through this experience. Wishing you an amazing second year ahead!
Go Au Pair made my experience unforgettable. The process was easy, my coordinator was always supportive, and I found the perfect host family. I’ve learned so much, improved my English, and made memories that will last forever. I totally recommend Go Au Pair! ❤️
Reply from Go Au Pair
2025.11.03
Thank you, Carolina! We’re so glad to hear about your amazing experience and that you found the perfect Host Family. Your recommendation means a lot to us. Wishing you continued success!