Focus Technology Solutions Ltd Reviews

Ciara Glover 2026.11.05

     

We rely on Macs day to day, and having Anthony at Focus Technology Solutions in our corner has made such a difference. As their macOS specialist, he knows exactly what he’s doing and is always there to help when we run into problems. What we appreciate most is how he explains things in plain, simple terms, so we actually understand what’s going on rather than being lost in tech speak. He’s super efficient, makes every issue feel much easier to deal with, and always leaves us feeling confident. We’d recommend Focus to any business looking for IT Support that genuinely gets Macs

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Natalie 2026.10.29

     

I can’t recommend Focus enough. After my laptop was stolen in London, I was worried about losing access to everything. The team helped me with password recovery and got me back into my accounts quickly, which took so much stress off my shoulders. Mandy, their Business Technology Advisor, then helped me find a replacement that suited exactly what I needed: something lightweight and easy to take with me as I travel around the world. She took the time to understand how I work, and the team set it up and continue to support me with it, so I know I’m in safe hands wherever I am. Brilliant IT Support from a genuinely helpful team. Thankyou

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Reply from Focus Technology Solutions Ltd 2026.10.29

Thank you so much for taking the time to leave such a lovely review. Having your laptop stolen while you’re away is stressful at the best of times, so I’m really glad the team could get you back into your accounts quickly and take some of that worry off your shoulders.

Anthony was up late into the night making sure the stolen laptop was wiped, so your data stayed safe and out of the wrong hands. I’ll make sure he sees this, as I know it’ll mean a lot to him.

I’ll pass this on to Mandy too. She’ll be thrilled to hear your new laptop is keeping up with you on your travels. Wherever in the world you are, our IT Support team is only ever a call away.

Safe travels, and thank you again!

Kasey, Focus Technology Solutions

Hannah Mazey 2026.10.29

     

We’ve been really impressed with Focus. Their response times are fast and they deal with everything efficiently, so we’re never left waiting around. The team are friendly, approachable and always happy to help, which makes a big difference when you’re not technical yourself. Ryan in particular has been fantastic. We recently needed to transfer a massive amount of data, including some very large video files, from one Mac to another. It was a complex job, but Ryan kept a positive attitude throughout, kept us updated and got everything moved over safely. We’d happily recommend Focus to any business looking for reliable IT Support.

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Reply from Focus Technology Solutions Ltd 2026.11.02

Hi Hannah,

Thank you so much for taking the time to leave such a lovely review. We know how frustrating it can be waiting around for help, especially when tech isn’t your thing, so it’s great to hear the team have made things feel easy and approachable for you.

I’ll make sure Ryan sees this. Moving that much data, especially those huge video files, is no small job, so it’s brilliant to hear he kept you in the loop and got everything across safely. I know your kind words will mean a lot to him.

Thank you again for recommending us. We’re always here whenever you need us.

Kasey at Focus

Simon Walter 2026.10.27

     

It was easy to switch to Focus they made everything seem less. Their support is great.

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Reply from Focus Technology Solutions Ltd 2025.03.03

Thank you for your generous words, Simon. We're pleased to hear that your SafeLaunch transition was seamless! Looking forward to the future with your business!

Tracy McLoughlin 2026.10.27

     

Great IT Service & support. The Team are very friendly, professional and always willing to help, issues are death with promptly, and they explain everything clearly. Their support makes a great difference and helps keep things running smoothly. Highly recommended

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Reply from Focus Technology Solutions Ltd 2026.10.27

Thank you so much, Tracy!

It’s brilliant to hear the team have been friendly and helpful, and that explaining things clearly has made a difference for you.

That’s exactly what we aim for with every business we support across Liverpool.

We’ll make sure the team see this, and we’re always here whenever you need us.

Kasey, Focus Technology Solutions

Cathy Jefferson 2026.09.26

     

I contacted Focus this morning and spoke with Dave, who, along with Ryan, was already in discussions about resolving an internet issue at my workplace. Ryan arrived extremely quickly, and the communication between both Dave and Ryan was excellent throughout. Ryan soon identified and resolved the issue, and everything was back up and running in no time. Amazing service from start to finish. Thank you so much, Dave and Ryan, for your prompt response and excellent help. It was very much appreciated!. Cath

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Reply from Focus Technology Solutions Ltd 2026.09.28

Hi Cath,

Thank you so much for taking the time to leave such a lovely review!

We know how disruptive it is when the internet goes down at work, so we're really glad Dave and Ryan could get things sorted quickly and have you back up and running in no time. We've passed your kind words on to them both, and they were delighted to hear it.

If you ever need a hand again, you know where we are.

All the best,
The Focus Team

Harry Rainger 2026.09.18

     

Amazing and swift service from the whole team. I would recommend any company use this firm, big and small.

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Reply from Focus Technology Solutions Ltd 2026.09.22

Thank you, Harry! We truly value your thoughtful review and are grateful for your recommendation. Your insights help us improve and serve our customers better.

Paula Wilkinson 2026.08.06

     

Efficient, easy to contact, lovely staff.

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Reply from Focus Technology Solutions Ltd 2026.08.07

Thanks Paula! Great to hear the team made things easy - that's what we aim for with every business we support across Liverpool. We'll pass the kind words on to the team.

Rob Igo 2026.07.29

     

Great company to work with. Lovely staff, nice offices - fantastic services offered.

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Reply from Focus Technology Solutions Ltd 2026.08.07

Thanks Rob, really appreciate that! Great to have you at the office, glad the team and the setup came across well. Now you know how local we are, I'm sure we'll see you again soon.

Filipe Dias 2026.07.10

     

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Reply from Focus Technology Solutions Ltd 2026.07.16

Hello Filipe, Thanks a lot for the 5 stars rating! Thank you so much for taking the time to leave a review, and we hope to see you back again soon.

Nicole Thorne 2026.04.15

     

We were really struggling with our IT for a while. Constant issues, slow systems, and no real support when things went wrong. It was starting to impact the day-to-day running of the business. We decided to reach out for IT Support Wigan and came across Focus Technology Solutions. Honestly, it’s been a completely different experience from the start. They took the time to understand how we work, fixed the ongoing issues properly (not just quick patches), and now everything just runs as it should. If something does come up, they’re quick to respond and actually keep us informed. It’s taken a lot of stress off our plate knowing we’ve got reliable support in place. Would definitely recommend to any business looking for IT Support Wigan.

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Reply from Focus Technology Solutions Ltd 2026.04.15

Hi Nicole, thank you for taking the time to share this.

It means a lot to hear how much of a difference it’s made, especially after the challenges you were dealing with before. That’s exactly what we aim for, not just fixing issues, but giving you reliable IT Support Wigan businesses can actually depend on day to day.

We’re really pleased everything is now running as it should and that the team have kept you informed along the way.

If you ever need anything, you know where we are.

Mark Scroggie 2026.03.12

     

We recently moved over to Focus from our old IT company. This was pre planned but in the midst of a cyber attack on our systems. I cant thank Dave and the Focus team more, from the minute I started business with them they have bent over backwards to sort every single thing I've threw their way. Straight from the off I needed a new firewall installed and configurated urgently. I called Dave the Friday night he had it installed and running by the Wednesday. If you're looking for a reliable IT company who have your back when you need it most...look no further.

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Reply from Focus Technology Solutions Ltd 2026.03.12

Thank you for the great review, it really means a lot to the whole team.

We know how stressful a cyber incident can be for any business, so getting the new firewall installed quickly and making sure everything was secure again was the priority. I'm glad we could get everything sorted and help you move your IT support across to Focus smoothly.

It's great to now be supporting another Wigan business, and we look forward to continuing to look after your systems going forward.

Thanks again for the review.

Marie Cadman 2026.02.27

     

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Reply from Focus Technology Solutions Ltd 2026.03.02

Thank you for your brilliant 5 star review Marie! We're super glad you're happy with their service provided!

Lindsey Cadman 2026.02.12

     

We were nervous about changing IT support after a bad experience a few years ago, but Focus made the whole thing feel low risk and well organised. They spent time understanding how our business in Liverpool actually works day to day, then built a clear plan so we knew what was happening and when. The handover was handled directly with our old provider, and we didn’t experience any downtime or disruption. Staff carried on working as normal while Focus sorted the background work, security and documentation. Support is now quicker, issues get resolved properly the first time, and I finally feel like we have a partner keeping an eye on things rather than just reacting when something breaks. I’m happy we made the switch.

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Reply from Focus Technology Solutions Ltd 2026.02.13

Thank you for taking the time to share this, it really means a lot to the team.

We know how hard it is to trust a new IT provider after a bad experience, so we’re glad the process felt low risk and well organised from your side. That’s exactly what we aim for with the planning upfront and the Safe Launch handover in the background.

It’s great to hear there was no disruption during the switch and that your staff could just carry on working while we sorted the security and documentation.

We’re pleased you now feel like you’ve got a proper IT partner keeping an eye on things, not just reacting when something breaks. Thanks again for choosing Focus and for putting your trust in us.

dbz dippy 2026.01.19

     

We are a small business and use Focus Technology Solutions for our ongoing IT support. The team are responsive, easy to deal with, and explain things clearly, which makes managing our IT much less stressful day to day. They provide reliable IT support to our team across the Liverpool area and have been a great partner for our business. I would happily recommend them.

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Reply from Focus Technology Solutions Ltd 2026.01.19

Thanks for sharing your experience, it is much appreciated.

We are really pleased to hear the support has made day-to-day IT easier and that the team has been responsive and clear to work with.

Helping small businesses feel supported and less stressed about IT is exactly what we aim for.

Thanks again for choosing Focus Technology Solutions.

Archie Jay 2026.01.12

     

We’re a small team based just outside Liverpool and had outgrown our one-man-band IT guy. My biggest fear was losing data or having a day without emails during the changeover. Focus took the time to document all our systems properly, sort our backups and security first, then handled the handover with our previous provider. There was no outages, no lost files, nothing. They just quietly got on with it and kept us updated at each step. Response times are now much quicker, our Microsoft 365 and Teams setup finally makes sense, and I feel a lot less exposed if something goes wrong.

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Reply from Focus Technology Solutions Ltd 2026.01.12

Thanks so much for taking the time to share this.

Switching from a one‑man‑band setup is a big step, and it’s completely normal to worry about emails going down or data going missing. That’s exactly why we built the Safe Launch process the way we did, document everything properly, secure the backups first, then manage the handover quietly in the background.

I’m really glad to hear the transition felt smooth on your side and that there were no outages or lost files. The team will be chuffed to know their updates and communication helped you feel in control throughout.

Great to hear Microsoft 365 and Teams now make sense for the whole team and that response times are where they should be.

Thanks again for trusting us with your move and for being part of the Focus family.

karen anten 2025.09.24

     

Exceptionally helpful, issue solved instantly.

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Reply from Focus Technology Solutions Ltd 2025.09.24

Thanks for the great feedback, it means a lot to the team! We’re really pleased we could get your IT issue sorted straight away. At Focus Technology Solutions, we’re proud to deliver reliable IT support and cyber security to businesses in Knowsley, Liverpool, Wigan, Skelmersdale, and the surrounding areas. If you ever need anything else, just give us a shout we’re here to help.

Dave Rainger 2025.08.12

     

We tasked FTS with a few things a growing company like ours needed to enable us to be more efficient, including a new Company Calendar, Cloud based storage for all our files, hosting all our emails and then to create templates for our Quotations. All of which was carried out with the minimum of fuss, everyone who we dealt with there made the job straightforward and with no issues with the day to day running of our busy office. I will be continuing to use these for any future IT requirements in the future

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Reply from Focus Technology Solutions Ltd 2025.01.28

Thank you for your feedback! We're pleased to hear the solutions we implemented have made a positive impact on your efficiency and business. It’s great to know the process was straightforward for you, and we look forward to continuing to support your IT needs in the future

Tracy McLoughlin 2025.07.30

     

Excellence service, would highly recommend Focus Technology.

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Reply from Focus Technology Solutions Ltd 2024.02.27

Thank you Tracy, we all appreciate your kind words here at Focus!

Charlotte Corrie 2025.07.25

     

Focus Technology are a great organisation, especially for our small organisation. I was keen to find a local organisation, that could help with our initial tech problem that was an issue for a team of our small size. Ever since that first phone call when I spoke with Dave, they've been supportive, approachable, understanding, and always solutions focused. They've since helped with other issues, and will continue to work with us, helping to grow our team's tech capacity. I would always highly recommend Focus Technology!

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Reply from Focus Technology Solutions Ltd 2025.07.25

Thank you so much for your kind words and feedback. We're really pleased to hear that our team made a positive impression and that you've felt supported from the very first call.

It's brilliant to know we’ve been able to take some of the tech weight off your shoulders and help your team grow with confidence. We're committed to being a reliable partner, not just a provider—and we're always here when you need us.