Evetech Reviews

Customer service skills can be better.

Good

I bought a PC recently their specials are good and service was great. They were helpful and informative.

Those who are part of the tech world and deal with it every day seem to be leaving the 1-star reviews, while those who are not seem to be giving higher marks. Well, in comparison to First Tech, Rectron, and Pinnacle, Evetech deserves a - 5-star rating. I contacted them by email to confirm a pickup and was told, "Yes, all is well, come and get it," only to be told later that it was not available. Some advice: Integrate the payment system directly into your website and get rid of third-party payment apps. Get three panel vans, take orders until 10 PM, and handle your own deliveries. Only send out the tax invoice after payment is confirmed on your end. We only use Evetech for non-business line items. You may be winning with the general consumer, but everyone who does this for a living dreads working with Evetech.

Ordered a unboxed deal monitor which was only a few hundred rand cheaper then the same exact one which is brand new. As I thought I could save a few hundred by ordering the unboxed deal one as it must be in amazing shape/as new being only a few hundred cheaper. The monitor was very expensive, over 6k , AOC 1440p 170hz Agon monitor. Once the monitor arrived, I was shocked to see how dirty the box and the actual monitor was. There was literally dirt on the monitor arm and dirt marks all over the screen. Had to wash my hands just from unboxing the monitor. Keep in mind this is a premium AGON monitor. I then realized that both the power cable and the display port cable was missing, which I was never informed about, nor was it mentioned anywhere. I called them to report the missing POWER cable and display port, explaining to them that I can not use the monitor without the power cable. They asked me to just email them as they can't help over the phone. So I emailed them, without any response. I then went to town to buy a power cable to test the monitor. And surprise surprise, there was a dead pixel in the middle of the screen, making the monitor almost unusable. I finally got a response from them 3 days later with just a link to file a return with a bunch of terms and conditions. I simply do not trust them enough to send the monitor back after reading all the T&C ,so I will take the loss on myself, but I will never shop with them again. The least they could have done is give the monitor and packaging a clean, or just check if it was working atleast, or bare minimum just provide a description that says no power cable or display cable, dead pixel in center of the screen. Edit/ update: Changing my review from a 1 star to a 5 star due to Johann from management completely taking ownership of the situation and sorting my issue out. He called me personally and arranged a collection aswell as a new sealed replacement at their cost. This level of customer service I experienced from management definitely impressed me. Thank you.

3 stars because there is so much more potential then just selling... But the only glitch was waiting time at the premises.

Good day Brandon You are an absolute star. Thank you for all your help and assistance. You made it easy for me and your help is perfect. Thank you so much

Had awesome service and quick delivery, and when I asked support questions got fast replies within hours 🎉 The prices on Laptop Specials are insane, referring people to you guys left and right!

I was a bit too harsh in my previous review, eve has had some of the best prices I've seen and I've always gotten what I've paid for but in all honesty they're lacking in customer support. I recommend buying from them but really make sure you're not gonna have to go through customer support.

Great service and reliable, fast delivery and punctual communication

Best price, quick delivery received from Evetech, same as before.

Walked in. Got assisted by a sales representative and walked out a happy customer thanks for the great service.

Amazing service by jacobs. Extremely knowledgeable. Such great advise. Very happy with my purchase

Recently needed to return something and the request was logged quickly with no issues or fuss; the team constantly communicated over email and kept me in the loop at all stages and ran all tests on the device that was requested. The return of the item back to me was also quick and without hassle. Each staff member that I dealt with was friendly, professional and made the experience pleasant. Will definitely recommend evetech 👌.