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What customers say about EMA Global Pte Ltd
Recent reviews
I would like to express my sincere appreciation and gratitude to the team at EMA Global for their outstanding support, professionalism, and dedication.
The team demonstrated excellent coordination, responsiveness, and compassion. Their prompt assistance, clear communication, and commitment to ensuring a smooth and safe repatriation process .
I particularly appreciate the team's patience, reassurance, and attention to detail throughout the process. Their efforts made a difficult experience much more manageable and provided great comfort and peace of mind.
Thank you for going above and beyond your responsibilities to bring back my grandfather !
I would like to show my greatest appreciation to EMA Global regarding the recent repatriation of my father from Phuket. The entire process was done with great efficiency and transparency from providing constant updates on my father's condition, the repatriation coordination and the continuous monitoring of my father's condition during the flight back to Singapore. I would like to thank Dr Stephanie and Nurse Hemma for showing great care for my father during the journey. Really appreciate it. Thanks to the whole EMA team who work tirelessly during the repatriation arrangement.
Subject: Heartfelt Thanks to the EMAG Medical Team and Dr. Stephanie
Dear EMAG Medical Operation Team and Doctors,
I am writing to express our deepest gratitude for the exceptional care, guidance, and compassion your team provided during a remarkably difficult time abroad. Navigating health challenges and loss overseas is never easy, but your prompt support and meaningful medical advice gave us comfort and direction when we needed it most.
We would especially like to highlight Dr. Stephanie for her extraordinary dedication. Beyond offering clear, high-quality medical guidance, she went above and beyond by taking the initiative to speak directly with the attending doctor in China to fully understand Mr. Mooi’s condition. Her hands-on care did not stop there—she even helped us locate local resources and guided us to a nearby shop to print essential forms.
Dr. Stephanie’s empathy, proactive support, and genuine kindness transformed a overwhelming period into one where we felt truly cared for. Your entire team’s professionalism and human touch have meant the world to our family.
Thank you all for your unwavering support and dedication.
Warm regards,
Madam Goh
The medical staff who transported the patient were conscientious, courteous, and provided meticulous care.
EMA Global was very professional in handling the entire process for repatriation of my relative who was admitted to ICU while China. They provided a medical escort who flew to China to accompany my friend on his flight back to Singapore. They made all necessary flight arrangements reand check on my relative to ensure there are no complications throughout the flight. Upon arrival in Singapore, the medical escort brought my relative to SGH A&E for checkup and follow up treatment. We are very pleased with EMA Global excellent repatriation services.
I’m truly grateful to EMA Global for their amazing support during my unexpected medical emergency here in New Zealand.
They responded immediately when I was rushed to the hospital and were always quick to answer whenever we followed up. When the hospital invoice came in, they processed the payment within just a few hours and coordinated directly with the billing department to settle everything.
Their fast response, professionalism, and reassurance made a stressful situation so much easier. Thank you, EMA Global! ❤️ Highly recommended!
Thank you EMA team for providing swift support and bringing the patient back to Singapore safely. Very helpful and provided advice which we greatly appreciate especially in a foreign country.
special thanks to Dr Stephanie and Nurse Clare!
I am deeply grateful to EMAG for the assistance provided when my elderly mum suffered a serious fall while we were in Bintan.
It was an extremely stressful situation, especially being overseas. EMAG was responsive and reassuring throughout. They coordinated the medical arrangements and deployed a medical team to assist with bringing my mum safely back to Singapore for further treatment. What I particularly appreciated was the end-to-end assistance. Their team facilitated our departure through the Bintan ferry terminal and immigration clearance, as well as the immigration clearance upon arrival in Singapore. With my mum injured and unable to move around normally, this made a huge difference and saved me from having to navigate these processes on my own during such a stressful time.
I sincerely appreciate the professionalism, compassion and care shown by the EMAG team. When an elderly parent suffers a medical emergency overseas, having a team that takes charge and guides you through the journey is incredibly reassuring. Thank you EMAG for being there when we needed help the most.
My grandmother suffered a stroke and her heart was in no stable condition. She was admitted to the local hospital and we wanted to bring her home to a better care.
EMA is fast and reliable. They evacuated my family home to Singapore and assembled a team of 13 people within a day. Within 48 of activation, her who was in critical condition was evacuated home safely with continuity of care throughout. The doctors were very supportive, professional and helpful throughout.
Thank you for bringing her home so expeditiously. She was in the good hands of the EMA team. If you need road or air ambulance transport home, EMA is definitely there to help and the best chance you have.
Answering on behalf of Mr. David Zheng & Family , the services we have received from EMA Global was super efficient without your dedication we would not have made it smooth enroute back to Hong Kong from Kuala Lumpur.
Can only vouch for the value of a good travel insurance . Outstanding support from the EMAD team
Exceptional care and professionalism during an incredibly difficult time
We are immensely grateful to the entire EMA Global team for their support during Raj’s medical evacuation. A special thank you to Hemma, Dr. Stephanie, and Dr. Giju, who went far beyond what we could have expected during an extremely stressful and uncertain situation.
From coordinating the evacuation to communicating with the medical teams and keeping our family informed throughout the journey, they handled everything with remarkable professionalism, compassion and genuine care. At a time when our family was overwhelmed, knowing that such a capable team was looking after Raj gave us tremendous reassurance.
They didn’t make us feel like just another case — they treated Raj like their own.
We will always be grateful to EMA Global and especially Hemma, Dr. Stephanie and Dr. Giju for everything they did for Raj and our family. Thank you for helping bring him safely home and for being there when we needed you most. ❤️
I recently went on a motorcycle tour to Leh-Ladakh, India (8–16 August 2026). While the landscapes and organisation of the tour were excellent, I unfortunately developed rather severe Acute Mountain Sickness (AMS) and had to make the difficult decision to descend early on 11 August from Hanle.
What stood out most during this challenging situation was the outstanding coordination and support I received from EMA Global Pte Ltd.
While the tour operator Mountain Voyages handled the on-ground logistics and emergency taxi evacuation professionally and with genuine care, at the same time, I was in constant contact with EMA Global (Winston Jong and his team) who provided calm, clear, and extremely helpful medical guidance and reassurance throughout my ordeal.
Their support gave me the confidence to prioritise my health.
Equally important was the peace of mind provided by NTUC Income. Knowing that my insurer was aligned and that the necessary support and claims process would be properly looked after allowed me to focus on recovering and making the right decisions without added stress.
I am extremely grateful to EMA Global for their excellent assistance, and to NTUC Income for the strong backing that made a difficult situation much more manageable.
While I have safely returned home to Singapore to continue my recovery, this unfortunate episode has at the same time given me the opportunity to experience the professionalism rendered by EMA Global, in close partnership with NTUC Income.
Thanks for everything!
My mom was hospitalized in Taipei due to spine injury, and almost immobile. We engaged EMA Global for medivac. Their response and action were superb. The entire medivac process, from preparation to execution were done in a very professional manner, plus a lot of soft touch which made us very comforting throughout. Both mom and family members were so pleased and thankful for their services. Mom was successfully evacuated back to Singapore in no time. She is gradually recovering. Highly recommend anyone who needs medivac to engage EMA Global. Do not think anyone could have done it better than them.
The medical team was highly experienced, professional, and compassionate. They consistently assessed every situation from the patient's perspective and always placed the patient's well-being first.
A special thank you to Dr Winston, Dr Eslyn, and Nurse Hemma for their exceptional care and dedication. They did an excellent job keeping our family informed and updated throughout the entire process, which gave us great reassurance during a difficult time.
Beyond providing outstanding medical care, they were always encouraging, supportive, and attentive to the patient's emotional well-being. Their kindness and professionalism made a significant difference to both the patient and our family.
I would also strongly encourage everyone to purchase travel insurance whenever they travel. You never know when an unexpected medical emergency may occur, and this experience has shown us just how valuable and important adequate travel insurance can be.
Thank you once again to the entire team for your dedication, professionalism, and compassionate care. We are truly grateful.
Frequently asked questions about EMA Global Pte Ltd
How many reviews does EMA Global Pte Ltd have?
EMA Global Pte Ltd has 138 reviews on Trustindex, collected from Google and Trustindex.
What is EMA Global Pte Ltd's average rating?
EMA Global Pte Ltd is rated 4.9 out of 5 based on 138 reviews. 96% of reviewers gave five stars.
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