Verified Company
Scott was well organized and did an excellent job removing a nest of bees, including the nest.
I’ve been using debug for 4 years. Initially they were great, but there’s been a number of issues in the past few years:
1) the cost of their annual plan has nearly doubled without any change in service
2) they used to be very responsive to phone calls, but now you’re always connected with an automated ai agent, unless you say you’re a new customer, in which case they’re happy to chat right away
3) they’ve started offering “free” termite inspections, in which they clearly use predatory scare tactics to try and convince you to install a $2k+ system
I would steer clear and find a company that still prioritizes customer satisfaction and quality of service
Reply from Debug Pest Control
2026.09.18
Hi Thomas,
First, thank you for being a Debug customer for the past four years. I’m disappointed to read this, but I also appreciate you taking the time to share it. There are several things in your feedback that we need to hear and take seriously.
Our annual plan pricing has increased over the past several years, although it has not doubled. More importantly, your feedback that we have become harder to reach is something we need to look at. If a longtime customer who remembers us as being highly responsive now feels like it’s more difficult to get a person on the phone, that’s feedback worth paying attention to.
I also take your comments regarding the termite inspection seriously. Our goal with those inspections is to educate homeowners on what we find and provide honest recommendations when treatment or protection is warranted - never to scare or pressure someone into purchasing something.
A member of our management team is going to reach out to you directly. After four years with Debug, I think we owe you a conversation and an opportunity to better understand your experience.
Thank you again for the feedback.
First, thank you for being a Debug customer for the past four years. I’m disappointed to read this, but I also appreciate you taking the time to share it. There are several things in your feedback that we need to hear and take seriously.
Our annual plan pricing has increased over the past several years, although it has not doubled. More importantly, your feedback that we have become harder to reach is something we need to look at. If a longtime customer who remembers us as being highly responsive now feels like it’s more difficult to get a person on the phone, that’s feedback worth paying attention to.
I also take your comments regarding the termite inspection seriously. Our goal with those inspections is to educate homeowners on what we find and provide honest recommendations when treatment or protection is warranted - never to scare or pressure someone into purchasing something.
A member of our management team is going to reach out to you directly. After four years with Debug, I think we owe you a conversation and an opportunity to better understand your experience.
Thank you again for the feedback.
Friendly and professional
Reply from Debug Pest Control
2026.09.18
Thank you for your kind words, Heidi! We're pleased to hear you had a positive experience with our friendly and professional team.
Removal of yellowjackets nest from my exterior light fixture was scheduled within a couple days of calling them and the technician showed up on time and quickly removed the nest and applied a treatment to repel them.
Excellent service on site and with the office in scheduling appt to eradicate early infestation of yellow jacket bees in section of roof line. Thank you all very much!
Arrived ahead of the scheduled time. Was very knowledgeable and hot right to work. And he did not leave a mess. Definitely recommend Debug for pest control issues.
Bryan from Debug Pest Control was friendly and professional. He filled me in on what he was doing and gave me information on what to expect after the pest treatment was applied. He is gentleman and a credit to your company.
This is Jaye. I am using this Google email For review for Brian. He was excellent. Very kind, courteous, very pleasant to have somebody both knowledgeable and kind coming to my home for service. Would recommend him 100%
Lindsey was very friendly and explained everything. She called before arriving and waited patiently while I finished up a work call. It's only been a day but our yellow jacket problem seems to have been taken care of!
Reply from Debug Pest Control
2026.09.18
Thank you for sharing your experience, Beatrice!
Trey did a thorough job! Very personable...I would call Debug pest control again! Very satisfied.!
Reply from Debug Pest Control
2026.09.18
Thank you for your kind words, Delfina! We're pleased to hear that Trey provided such thorough and personable service.
We had recurring visits from yellow jackets in our bedroom. Keith from Debug performed a thorough examination of our situation and found several possible points of entry. He treated these areas effectively.
I received an excellent Job by Boe he explained all details, very knowledgeable and gifted. We are starting the plan now.