Avista Family Medicine Reviews

Thank you, Susan!

Dear Ms. Goding, I am sorry to hear that you had an unsatisfactory experience during your recent visit to our office about the issue you have been dealing with long before. I understand that you were sent to the lab to have your blood drawn, instead of having it done in the office. Our staff is trained and experienced to make the best decision for patients based on their unique circumstances. In your case, they determined that sending you to the lab was the best course of action. We had instructed you to inform the office when the procedure was completed, so we could schedule a follow-up appointment and interpretation of the results. Unfortunately, we were not informed when your blood draw was completed, which led to a delay in scheduling your appointment and interpreting your results. It appears you forgot to contact the office as instructed. Regarding the issue with your prescription, it appears that there was a mix-up because you used one form of insurance for your office visit and another at the pharmacy. The insurance used for your office visit did not require authorization for your prescription, whereas the insurance you used at your pharmacy did require authorization. It is very possible that this error led to your confusion and frustration and why progress was delayed. Sincerely, Chad Gammage/GM

Thank you, Amanda! We appreciate you!!!

Thank you, Rod! We love having you!

Thank you, Kim!

Thank you, Robert!

Hello Lu - I'm sorry to hear we couldn't meet your healthcare expectations. I'm also sorry to learn about your lab results, as diabetes is a chronic (long-lasting) health condition that, over time, can cause serious health problems. As for Dr. Raman's prescribing you medication, she followed the guidelines established by the Center for Disease Control and Prevention (CDC) for treating diabetes. You can learn more on the CDC website by going to https://www.cdc.gov/diabetes/basics/diabetes.html. Please don't hesitate to contact me if I can be of any assistance. - Regards, Chad Gammage/General Manager

My name is Chad Gammage, and I am one of the owners and the General Manager of AVISTA Medical Center; and I acknowledge you were a patient of Dr. Raman. I remember our conversation as talking in circles because you refuse to follow the simple instructions stated in all healthcare plans (insurance policies), AMC policies, and your statement. You demanded something different because you feel the rules don't apply to you. I also explained that AMC employees are not licensed in health insurance and cannot legally discuss the terms and conditions of any insurance policy or change any decisions made by the payor (insurer). Unfortunately, you felt none of this mattered to you, so we talked in circles for about 30 minutes. I was patient and polite, as was AMC staff when they tried to inform you. But eventually, I terminated our conversation. I ended our discussion by repeating for a final time, "Please call your insurance company if you have any concerns or questions regarding your insurance policy, its terms and conditions, billing, coverages, decisions, statements or balances owed, and we will be happy to comply with their instructions." As we always do, as required in all contracts with payors and Arizona Insurance Law. It's too bad you have to attack our staff for following procedures and doing their jobs. This is not about their behavior, training, or the quality of care you received from Dr. Raman. This is about unreasonable demands and ignoring simple instructions that work for the vast majority of others. We were just not a fit for each other, and that's ok. This does not make you a lousy patient either. We sincerely hope you find the care you need with another provider and follow through with any recommended treatments. By the way, it's true; a few former patients and one former employee found it necessary to involve others to help vent their anger with additional poor reviews. Case in point; one week ago, we received three one-star reviews in the same hour immediately following the termination of a patient for misconduct. Two of those reviews are from non-patients—shame on all of them. No doubt the majority of our reviews, 5-star reviews speak for themselves. Again, sorry things did not work out, and we hope the best for you and the care you need. You are not a bad patient. Respectfully, Everyone at AMC.