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What customers say about Aluminium Trade Windows
Recent reviews
Jamie was on time, friendly and helpful. Helped my partner carry the windows in and ensured the right parts had been delivered. Excellent service, would order again
Glass and cills arrived in good order. Email and text was sent upon despatch with detailed tracking. Anthony went out of his way to help unload the items.
AVOID!!!
I rarely leave negative reviews, but my experience with Aluminium Trade Windows has been extremely disappointing.
Our bespoke doors arrived around four weeks later than originally expected. When we came to install them, we discovered extensive damage, including scratches, abrasions, chipped areas, damaged hinges and damage to the frame itself. We also found that the trickle vents were missing from the order.
Further inspection has also revealed that the doors do not open and close correctly due to damage affecting the internal structure and alignment of the doors. The gaps between the doors are uneven, raising further concerns about the overall condition of the product supplied.
I reported the issues immediately and supplied numerous photographs. Rather than investigating the damage, the company simply stated that they did not believe the doors were delivered in that condition and suggested the damage must have occurred after delivery. They provided no evidence to support this conclusion and declined to explain what investigation, if any, had been carried out.
The doors were delivered during severe weather conditions, transported externally on the delivery vehicle, and arrived with sections of the protective wrapping already detached. Despite this, they refused to consider that the damage may have occurred before or during delivery.
Their position was simply that because the doors had been installed, they would not accept responsibility, relying entirely on their terms and conditions rather than investigating the evidence provided. They eventually agreed to send the missing trickle vents, but only offered six replacement hinges and a touch-up pen for the damaged doors.
For a purchase costing almost £2,000, I expected far better customer service and a willingness to properly investigate a genuine complaint. Instead, I was left feeling that my concerns were dismissed without any meaningful consideration.
Unfortunately, based on my experience, I cannot recommend this company.
Frequently asked questions about Aluminium Trade Windows
How many reviews does Aluminium Trade Windows have?
Aluminium Trade Windows has 3,112 reviews on Trustindex, collected from Ebay, Google and Trustindex.
What is Aluminium Trade Windows's average rating?
Aluminium Trade Windows is rated 4.9 out of 5 based on 3,112 reviews. 98% of reviewers gave five stars.
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