What customers say about Afton Tickets
Recent reviews
Wonderful experience. The intimacy of the venue, combined with Darrell Scott's personal approach to the audience, made it a great show. Potter's has good food and cider. The organizers of this show are to be commended. This is the kind of music I covet and concert setting I covet.
Afton ticketing is excellent
Reply from Afton Tickets
2026.09.23
Hey Ken - thank you so much. That means a lot, glad we were able to give you an excellent ticketing experience!
It was great we’ve had so much fun. Enjoyed the weather. It was wonderful. Will be back next year.
Reply from Afton Tickets
2026.09.23
So glad you had a fun time Karen! We love Oktoberfest and it's near the hometown I grew up in. We've grateful to be their ticketing partner over all these many years. Thanks for the 5 star shout out - glad we delivered on the ticketing side of things for you!
Just received amazing service via Damon G from Afton ticket management for the redwood City Octoberfest. I purchased tickets for the wrong day (my mistake). Though there was lots of "No refunds or exchanges" verbiage I agreed to in purchase, I submitted an email to Afton Tix asking to exchange my tickets for my preferred night. Oh yeah, and then I noticed that my preferred night was actually SOLD OUT. I figured I'd never get a reply, certainly not from a human these days. So, I was shocked when Damon G replied to my email 20 minutes later, telling me he exchanged my tickets for my preferred (and sold out) date. Thanks!
Wonderful experience taking my boys to BrickCon for their first time. They made the ticket buying very simple.
Always had a good experience but I got tickets to an event that was cancelled and I bought ticket insurance on all my tickets, well they use a third party company for the ticket insurance and instead of getting an even quicker refund for paying extra for the insurance it’s been close to a month and out of my three vip tickets I received a refund for one ticket almost 20 days later. So if you get tickets don’t bother with the insurance because you will never get your money back, just buy the tickets and hope you don’t lose $330 like I did. Hope they get better.
Reply from Afton Tickets
2026.09.16
So sorry to hear this James! This show was postponed rather than cancelled, but our records show refunds were processed on both of your orders, on August 28 and August 31. If either one hasn't landed back on your card, email me at hello@aftontickets.com and I'll chase it down with our processor. And if there's a third ticket I'm not seeing, send me the confirmation and I'll track that one too. I also reached out to you directly - will do everything I can to help resolve this for you and make sure you feel well taken care of. Thanks!
Event Manger
Overall: We have worked with Afton for the last several years and have always had great service, we needed help with a piece of our event and they made great suggestions and then put them in place for us. They are always eager to help and check on us every year after our event to see if they need to do anything different Pros: Afton has the best understanding of events and we need from them, they have amazing customer service, great devices that never fail us and always willing to help in any way Cons: We have never had any problems with Afton, we have had questions and need help a couple of time, but they always answered and fixed everything right away, we really don't have any cons
Better food
Reply from Afton Tickets
2026.09.16
Hey Eric, thanks we will definitely pass that feedback to the event organizer. Wanted to just say thanks for taking the time to leave us a highly rated review, means a lot to me and my team :)
It was so much fun, I definitely hope I'll be able to enjoy it again next tear
Reply from Afton Tickets
2026.09.16
Hope you can attend next year too Robert! Thanks for taking the time to leave a 5 star review for us, we're an independent ticketing company and 5 star shout outs like yours really make a difference.
Afton is an excellent ticketing partner
Overall: Our overall experience with Afton is excellent. Their understanding of event ticketing comes has a strong foundation in practical experience. They understand the needs of event planers and provide solutions the meet those needs. They do not hesitate to to adjust or enhance the solution(s) they offer to better meet our requirements. Pros: Afton is expert in their field and very responsive to our needs. They apply their expertise and experience very effectively to address our requirements. They are a pleasure to work with and are quick to respond to any questions we raise. They are flexible and work very hard to understand our needs and ensure their solution(s) meet our needs. We do feel we derive s significant benefit for the cost of the solution provided by Afton. Cons: Nothing comes immediately to mind that I would can point to as an obvious area in need of improvement.
Great ticketing experience
Overall: Afton has been a game-changer for our Fair and for us. I value the relationship we have built with [sensitive content hidden] and her entire team. She has been wonderful to work with and helps me with all the different scenarios we experience here. Pros: I like how easy the interface is for my ticket sellers and my ticket takers. Its very intuitive and the end result is seamless for our customers. Cons: Nothing I can think of. They have truly been an amazing company to work with and we have no complaints.
Reply from Afton Tickets
2026.09.16
Thanks Patricia for the shout out, glad you had an excellent experience with Afton Tickets!
Co-founder
Overall: The Afton Tickets team is incredibly helpful and always available to troubleshoot any issues that may come up during our events. Their response times are excellent, and they’re always willing to listen to our feedback and implement recommendations that make the ticketing process easier for both our attendees and our business. Having access to their scanning devices is also a huge bonus and makes event-day operations so much smoother. We truly enjoy working with the Afton Tickets team and highly recommend them. Love these guys! Cons: Not much. Their team is always available to help troubleshoot any issues. Sometime we have issues with the way ticket times appear on the ticket but usually we can get the resolved.
Couldn't Ask for Much Better
Pros: We’ve had a wonderful experience with Afton, especially regarding their customer service! They're always responsive, helpful, and willing to go the extra mile. The platform is easy to use, visually appealing, and provides a smooth experience for our team and patrons. We highly recommend Afton to anyone looking for a reliable and user-friendly ticketing solution with exceptional customer service! Cons: We genuinely have no major issues with Afton. Any complaints that we've voiced, they've offered solutions or reasons why something isn't possible. Like most venues, we've seen a rise in third party ticketing sites scamming customers. Although is out of Afton's control, it is extremely frustrating both for our venue and patrons. However, Afton has offered ways to reduce scammers and is actively working to combat this issue.
Verified
Fast, Reliable Ticket Scanning with Excellent On-Site Support
The on-site rep support, along with having each ticket scanner connected to an outside internet service unit rather than relying on event WiFi, has been a big help. This setup has allowed us to move attendees through the ticketing line more quickly than with our previous systems, which were often slowed down by overloaded WiFi. We truly don't have any complaints after 4 years with Afton. Since switching to Afton, we no longer worry about potential network issues that could bring our lines to a standstill. Over the last four years, they’ve sent us two different reps, and both have helped us strategize and implement improvements to customer service at the gate. Getting people into the venue quickly—especially during the hottest month of the year—is critical to the overall customer experience. Having an on-site rep is invaluable to our team and makes a real difference on event days.
Verified
User-Friendly Platform with Exceptional, Responsive Support
Afton is user-friendly for both customers and our team. Their customer service is exceptional, always responsive and helpful. We have no complaints about Afton. Any issues we've presented to them have been resolved or we've learned why things aren't possible. We've seen an uptick in third party ticketing sites scamming our customers. Afton has given us several ways to try and reduce this. They're also actively working on solutions to combat this issue.
Frequently asked questions about Afton Tickets
How many reviews does Afton Tickets have?
Afton Tickets has 864 reviews on Trustindex, collected from Google, G2, Capterra, BBB, Facebook, Source Forge and Trustindex.
What is Afton Tickets's average rating?
Afton Tickets is rated 4.9 out of 5 based on 864 reviews. 97% of reviewers gave five stars.
Are Afton Tickets reviews verified?
Trustindex moderates every review and verifies that it was collected from a real, active review platform before it is published.
How do I write a review for Afton Tickets?
Use the "Write a review" button on this page to share your own experience with Afton Tickets.