Windy City Rooter Reviews

Kirill thanks for your feedback 2 years after your service was provided! It must have slipped your mind! Your cost breakdown was given so I'm not sure what your complaint is about? 679.00 was the cost for your particular services but allow me to refresh your recollection of this breakdown and provide it to you again! 200.00 to pull and reseat your toilet and 479.00 to power rod and televise your Main sewer! Pretty simple and by the way a fair market price! No surprises here! Post televising you were provided a no obligation free estimate of 9k not 10 to replace your sewer from the house to the septic tank as your cast iron pipe was failing and was the cause of your back up into your home. Your particular sewer was located under your brick pavers with concrete underneath. Not an easy excavation especially done manually by hand! We also provide necessary permits and back our work with a 10yr guarantee! We also do not ask our clients to remove their toilet as that is what you called us for! Fair statement? I think so! I could only imagine what your reaction would have been if my tech said " Hey sir you mind removing your toilet so we can rod your sewer " ITS PERPOSTUOS! No company and I mean no reputable company would ask a client to remove their own toilet! Nor did you ask the service tech at the time of your service if it would save any money if you removed the toilet and we would not expect our clients to ask that question as once again that's what you called us for! You say it only takes 10 minutes to pull and reseat a toilet and you knew what the problem was then why didn't you remove it prior to our arrival? Valid question? I think so because you've taken the time to leave a review 2 years later after you accepted our no obligation free estimate of 679.00 for original service needed which you paid and thank you, we appreciate the return business as you are a previous customer! We provided you an estimate to replace your sewer in writing! You found a company that was cheaper than us and that's ok! You get what you pay and sometimes the cheap becomes the expensive, hopefully not in your case, we wish you the best! We are not the cheapest, we are not the expensive, but usually fall in the middle! We regret the fact that we didn't retain your business, but that's no reason to use your keyboard as weapon to bash my company because you didn't like the price! We work hard to maintain the highest level of service possible and think it shows you've used our services a few times! So we must have done something right! You didn't leave any previous reviews for the services prior! Once again sorry you didn't like the price but that doesn't make us a bad company! Lastly if you can pull and reseat a toilet in ten minutes when it's backed up with your feces gimme a call I'll hire you tomorrow! Your team at WCR

Michael thanks for the 5-star review as we are very fond of Dave as well ! Thank you for your business and call again when you need us! Your team at WCR!

John and Sandi thanks for the kind words and your 5 star review! We do our best to provide the highest level of service possible! I'm glad we met your expectations and look forward to working with you again in the future! Your team at WCR!

Mallie thanks for the business and the 5-star review! We appreciate the recommendation as well! Call when you need us again! Your team at WCR!

Bonnie thanks for the 5-star review! We appreciate the business! Your team at WCR!

Kevin thanks for the 5-star review! Sewer repairs are our specialty! Glad we met your expectations! Your team at WCR!

Mike thanks for the 5-stars! Your team at WCR!

Janine glad in was simple and quick! Also we will pass on the compliment to Alan! Thanks again! Your team at WCR!

Michael thanks for the 5-star review! Straight to the point! Excellent!! Your team at WCR!

Jonathon thanks for the business and the 5 star feedback! It's a pleasure to work with you and your family! Call again when you need us! Your team at WCR!

Marilyn emergency service is our specialty! Thanks for the 5-star review! Call again when you need us! Your team at WCR!

Will right to the point! Short and sweet! Thanks for the 5-star review! Your team at WCR!

Jenny thanks for your kind words and the 5-stars! Hopefully your park maintenence team treated you better than prior encounters with them! Call when you need us! Your team at WCR!

John thanks for the 5-star review! It was a tough sewer install and we stayed resilient! Glad we met your expectations! Your team at WCR!

Neha thank you for the 5-star feedback! We are glad we could help during your time of need! Call again when you need us ! Your team at WCR!

I normally would thank you for the feedback but since your not even my client I'll get right to the point! Francesca the client called and scheduled an appointment for an estimate to repair a leak on a perspective building she was thinking about purchasing. Friday the appointment was confirmed with Francesca for 8 to 12 Saturday. I the owner called Francesca at 8:45 am not 9:30 as you say! We engaged in conversation and she proceeded to tell me about the building. During our 45 minute conversation I learned from Francesca that the leak and or leaks were not visible and the building is full of mold! Full disclosure from her! I explained that I could not provide an accurate estimate and since she didn't own the building yet , I couldn't do any diagnostics to find source of the water problem plus the building is infested with toxic mold! She then shared with me that this was her first venture in buying an investment property! I then informed her as a person with integrity would do! NOT TO BUY THIS PROPERTY! Because the mold mitigation alone would be over 20,000 dollars! Plus the cost to fix the water problem! She then told me that you the greedy realtor told her she could paint over the mold! Who would do that???? I do business with dozens of realtors and not one of them would advise a client to do that to make a commission! You were attempting to prey on her inexperience and lack of knowledge to make a buck! SHAME ON YOU!!! This building was built in 1891 and was in need of 150k plus in mitigation, demo and reconstruction before she could even think about putting a tenant or tenants in there to live! Lastly the building has a lead water service currently feeding the building and how convenient it was for you to leave that out as well! So now that the public understands that you are an angry realtor that lost out on a sale and not the actual client, I'll let them be the judge! So the only thing that is unprofessional is your feeble attempt to sell a property to a first time buyer that didn't know any better! Oh and by the way I told her not to buy the one infested with rats either because just putting out traps doesn't solve that problem either!!! BEWARE OF THIS REALTOR BECAUSE CLEARLY ITS ONLY ABOUT THE COMMISSION! The team at WCR!

Terry thank you for the 5-star review! We strive to provide excellent service ! Your team at WCR!

Kim thanks for the 5-stars! Your team at WCR!

Jerry thanks for the 5-star review! Your team at WCR!

Bikash,
Thanks for your review. You called us in April of 2023 requesting an estimate for a tankless water heater. You were provided the estimate in writing and said you would get back to us after you received other quotes. About 1 week later, after getting your other estimates, you called us back to provide the services for you. Strange that you say we charge high prices compared to others, when after comparing our price with others, you decided to choose us for the project. So why did you choose us? I will have to assume it was because we offered the best price. Moving forward, your install was scheduled with my office and installation was completed in 1 day, on 4-22-23. Your system was tested, air bled out and you now had hot water on demand. You were told by my plumber that you would need to flush and maintenance the system a minimum of once per year, possibly twice, depending on your water quality and usage.
Several weeks later, you called for a new estimate for a toilet issue. We responded, providing you with a written estimate. Again, if our prices are higher and you hated us so much, why would you call us back to provide another estimate? Twenty months later, on 12-4-24, you called us a 3rd time for an estimate to maintenance the tankless water heater, which was supposed to be done a minimum of once annually. So, awful customer service, bad installation charges and high priced compared to others, clearly you were very, very, unhappy with us, yet you called us out 3 times, even after doing your own price comparisons. Doesn't sound suspicious at all! Anyway, we provided you with an estimate of $479.00 to flush your water heater. You declined and said you would do it yourself. Four days later, on 12-8-24, you called us again (4th time, for those keeping track) and said you were having a problem with the heater and could not flush it. The plumber arrives to find you have destroyed the port valve to flush the heater while attempting to perform the service yourself. He tells you we will call the manufacturer to see if they will warranty these parts. My team was successful in getting the warrantied parts for you at no charge and made arrangements with you to make the repair. You were provided with a discounted, labor only price of $279.00 to change the affected parts, because your labor warranty at that point had expired 17 months ago. You became irate, threatening to leave a bad review if we did not provide the labor for free. I called you in an attempt to resolve the issue, but you only wanted to talk over me and threaten me with legal action. Why? Who knows. I ended the call. In closing, you attempted to flush your own heater but you are not a licensed plumber and clearly did not know what you were doing. You waited almost 2 years to do maintenance on your heater, and by YOUR OWN DOING, YOU BROKE THE HEATER PARTS ALL BY YOURSELF!!! Now you've taken to the internet to bash me because I wouldn't fix it for free?? WE OBTAINED FREE REPLACEMENT PARTS FROM THE MANUFACTURER FOR THE PARTS YOU BROKE WHILE DOING MAINTENANCE YOURSELF! You were 17 MONTHS PAST THE EXIPIRATION OF YOUR LABOR WARRANTY, BUT YOU'RE DEMANDING FREE LABOR TO FIX THE STUFF YOU BROKE??? Reality check, go ahead and take literally anything you own that is even ONE month past warranty, break it yourself, then demand free labor to fix it or you will use your keyboard to seek vengeance upon the business that did not bend to your mighty will. Let me know how that goes for you. We wish you the best of luck.