Willow Center Reviews

Lindsay Grinstead 2026.09.01

     

The Willow Center came highly recommended to me by friends, but unfortunately I've been super disappointed with their administrative operations. I have an uncommon insurance plan for this area, so even though they shows up as a covered provider when I search via my insurance, I reached out to ask the Willow Center to verify my coverage before booking an appointment. It has been three weeks and I still don't have a meaningful response from them. I understand that they have more prospective clients than they can serve, but it is still discouraging to be treated like an inconvenience after asking a simple and valid question.

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Reply from Willow Center 2026.09.06

Hi Lindsay- if a potential client comes to us with out of state, or other difficult to pin down insurance coverage, we spend a lot of time and money trying to help. Each year at Willow, our losses from insurance that refuse to pay after services totals over $300,000. Thanks for your feedback 💜

Alyssa Martinez-Baker 2026.08.22

     

My family uses the Willow Center for talk therapy and psychiatry. Alexis Wooten, NP has been great with managing medication for my child. She helped us through a reaction to a medication. My child has been working with Caprice Frazier for about a year and half and she has been helpful through several big life transitions. I highly recommend their clinicians!

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Leslie Crandall 2026.08.06

     

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Emily 2026.07.25

     

Alexis Wooten is a singularly kind, compassionate and competent provider. She has helped me not only to find the appropriate course of treatment, but deals with insurance issues and all other concerns immediately. It is not easy to find the kind of care that Lexi provides, and the Willow Center is very lucky to have her! 💙

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Reply from Willow Center 2026.01.17

Thank you for sharing, Emily! We think Lexe is great too: talented, warm, brilliant, and dedicated to excellent care- we are all so lucky to benefit from her expertise.

Roxanne Collins 2026.07.15

     

We’ve been with Erin for over 12 years and have followed her wherever she’s practiced because she’s just that wonderful. Through different seasons of life, every member of our family has seen a different therapist at The Willow Center, and every experience has been positive, compassionate, and life changing. What sets The Willow Center apart is that it’s more than just a counseling office. From the moment you walk in, you’re welcomed into a warm, peaceful environment with beautifully decorated rooms that immediately put you at ease. It never feels cold or clinical. The therapists truly care, listen without judgment, and provide the support you need to work through life’s challenges. I honestly recommend The Willow Center to everyone I know. If you’re looking for a place where you’ll feel heard, supported, and cared for, this is it!

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Amanda Swartz 2026.06.24

     

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Chris Clark 2026.04.22

     

Could not get in to get any help. I was told to keep trying every week until something opens up. You have 3 locations and I can’t even get in to speak to anyone to help.

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Reply from Willow Center 2026.04.22

Oh Chris I’m so sorry. I so desperately wish I could find more therapists. Our therapists are full so often and are stretched so thin. You could try some other reputable places in town like Anchored in Hope. I’d love to you to reconsider your review. Email me at erin@willowcenter.com I wish we could help everyone who calls but we just don’t have the capacity

Deanna Hoeft 2026.04.04

     

Dr. Kayla Spradley and Andrea Young have been God-sends and are by far the best care I have ever received in my lifetime!

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Reply from Willow Center 2026.04.04

Deanna: We think Dr Kayla and Andrea are both such amazing clinicians and human beings… glad to see you agree!

Dustin Wyckoff 2026.03.31

     

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Jeffrey Casey 2026.02.13

     

Lexi and Gabe have been wonderful. I am very thankful for the both of them and the comfortable environment that the Willow Center provides.

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Reply from Willow Center 2026.02.14

Thank you for sharing your thoughts Jeffrey! ☀️

Gina Donnell 2026.02.10

     

Wonderful care, safe space, knowledgeable, caring, practical care! Would recommend!

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Reply from Willow Center 2026.02.11

Thanks for the recommendation, Gina! 💚

Teagan Oberneder 2026.02.07

     

I was hopeful but was told I was too complex to see a psychiatrist. Edit: In response to what you said no one referred me. I didnt even get an appointment so you could assess me. Just told after stating my diagnosis that "we don't treat anything that complex." Everybody is different. How would you know if I'm "too complex" without even meeting me? Do better!

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Reply from Willow Center 2026.02.07

At Willow we want to help as many people as possible, but there are times we need to refer a client or patient elsewhere so that they can get the safest, best care possible for their specific issues. If we refer out, it’s because we have assessed that someone has a higher level of complexity than we should treat: some situations require the attention of a specialist- and we are ethically mandated to work within our scope of practice.

Haley Neeld 2026.02.04

     

Amanda is the absolute best. So extremely patient, sincerely cares and listens. Shes not only helped me, but my children also. I just cant say enough good things about her. The willow center as a whole, is an amazing atmosphere. So calming, welcoming and doesnt even feel like you're going to the doctor!

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Reply from Willow Center 2026.02.04

Thanks for sharing! We think Amanda is really great too :)

Darren Frank 2026.01.16

     

Left a message to have them return my call to set up an appointment. They never called. Called them back to set up an appointment and they told me they didn't have anyone available for family counseling at this time and to call back later to see if they had any available counselors. Not the warm and welcome feeling I was hoping for. We went elsewhere and have much more "HOPE" with our new counselor.

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Reply from Willow Center 2026.01.17

So sorry to hear that we weren’t able to accommodate your needs, Darren. It’s disappointing when we aren’t able to make Willow a great experience for everyone who calls. At Willow we see thousands of people each month- far and away more than any other practice in town, and we turn away 70% of those calling for therapy as we just can’t find enough therapists to accommodate the great needs for counseling. It’s a national problem and a very unfortunate one. Wishing you the best of luck with your new provider!

Krista 2026.01.13

     

The Willow Center provides a calm, professional environment. Appointments were handled efficiently and communication was timely. Huda is courteous, organized, and thoughtful in her approach to therapy. I appreciated the professionalism and structure of the experience and would recommend the center to others seeking similar services. 🙏😊

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Reply from Willow Center 2026.01.13

Thanks Krista for sharing your thoughts with us about Willow. We are so happy to serve the people of our community!

Michelle F. 2026.01.09

     

This was my first experience seeking medication management for myself, and seeing Amanda Chagolla immediately put me at ease. From the very beginning, she made me feel heard, validated, and truly understood. She took the time to listen without judgment, which made all the difference. Finding a provider who genuinely listens is often half the battle, and Amanda does that exceptionally well. She helped me feel comfortable and confident trying medication for the first time in my life, something I never thought I would feel ready to do. I cannot recommend her highly enough.

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Reply from Willow Center 2026.01.09

Thanks so much for sharing, Amanda! We think Amanda is pretty great too!

Antonio Lopez 2025.12.13

     

Amazing experience, highly recommended! Alexis is very attentive, knowledgeable, respectful and most importantly, willing to help.

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Reply from Willow Center 2026.01.09

Thanks Antonio for sharing! We love Lexe too!

Bailey Vaughn 2025.12.08

     

Lexe is great! She’s wonderful at what she does and truly cares about her patients.

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Reply from Willow Center 2026.01.09

Bailey thank you for sharing your thoughts with us! Lexe is, indeed, a wonderful part of our Willow team!

lesleigh Sujkowski 2025.11.10

     

I’ve had a wonderful experience. The staff is kind, professional, and truly cares about their clients. The environment feels safe, welcoming, and supportive from the moment you walk in. My therapist listens without judgment and has helped me make real progress. I highly recommend this office to anyone looking for compassionate and effective care!

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Reply from Willow Center 2026.01.17

Lesleigh- we really appreciate you letting us know about your experience. We agree- we’ve really got a great office staff and wonderful therapists on our team!

Jessica Ball 2025.08.26

     

I have loved my experience with Lexe Wooten! She is responsive, professional and so helpful- forever grateful for her! If you’re even considering care, don’t hesitate- your future self with thank you.

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Reply from Willow Center 2026.01.17

Jessica- Thank you so much for sharing how great you think Lexe is! We feel so fortunate to have her as part of Team Willow!