Thank you, Caitlin! We're thrilled to hear Dr. Leah provided such a calming and knowledgeable experience for you. Your comfort and care are our top priorities. 😊
Lauren Vallelly2026.10.17
Beautiful clinic. Nurse Phoebe was lovely, calm and reassuring. Will defo be back.
Thank you, Lauren! We're delighted you had such a positive experience with Nurse Phoebe. Your kind words mean so much, and we look forward to welcoming you back in the future! 😊
Amelia-Rose Beck2026.10.17
Very professional, lovely atmosphere.
Phoebe was very in depth and knowledgeable, I would definitely recommend in the future. Thank you !
Thank you, Amelia-Rose! We're so glad you felt comfortable and well cared for with Phoebe. Your recommendation means a lot to us, and we look forward to welcoming you again! 😊
Thank you, Hannah! We're thrilled to hear Phoebe made you feel at ease. Your recommendation means a lot to us 😊
Christelle2026.10.17
Below expectations – I would not recommend
My experience here was disappointing from both a treatment and customer-service perspective.
I had a HydraFacial at a discounted rate, but the treatment felt rushed and incomplete. There was no lymphatic drainage or extraction, while a longer LED mask session seemed to take up the time instead. This was not the thorough treatment I had expected when booking.
. Furthermore, having no toilet available for clients is a basic amenity issue that reflects poorly on the overall experience.
I understand that discounted appointments are offered at a lower price, but customers should still be able to expect a professional service and clear value for money.
Sadly, I left dissatisfied and would not choose this clinic again.
Thank you for taking the time to share your feedback, and we're sorry to hear you were disappointed. We'd like to clarify what happened: when you raised your concern, we approved a refund on our side. However, as your HydraFacial was purchased through Groupon, refunds for Groupon vouchers are issued by Groupon directly, not by the clinic, and in this instance Groupon declined it — which isn't a decision we're able to overturn. We did try to find a way to make things right, but the resolution requested — a complimentary treatment at another location — isn't something we're able to offer
Thank you, Katy! We're thrilled to hear that Arianna and Vicky made your experience so wonderful. We'll make sure to pass along your kind words to them! 😊
gemma dyer2026.10.13
Great hydrafacial highly recommend can’t wait to come back, very professional and thorough . Can’t recommend lulu enough!
Thank you so much, Georgina! We're thrilled you had a great experience 😊 Your support means a lot to us. Let us know if we can help with anything in the future!
Sarah2026.10.13
very good invested a long time with me and happy with the result
Thank you, Lauren! We're thrilled to hear Louisa made your experience great 😊 We’ll be sure to share your kind words with her!
Victoria Imerelli2026.10.12
Very sales-y. Came in for a Traptox consultation and as soon as they heard it’s in preparation for my wedding they tried to upsell me on several treatments totalling an extra £1.5k. That’s fine, except 2 out of 3 were quite invasive - Botox, as well as HarmonyCA which he said is “not a filler” and upon googling, is in fact filler. To recommend this to a 30 year old with quite healthy skin and barely any lines, I found quite incredible. Went to other clinics after this, which purely spoke to me about Traptox without trying to upsell me on other treatments. Would have probably gone with VIVA Skin otherwise.
Hi Victoria, thank you for your feedback, and congratulations on your upcoming wedding! We're sorry the consultation felt sales-focused, as that's never our intention. When clients mention a big event, our practitioners sometimes outline additional options that could complement their goals, but these are only ever suggestions, and there's absolutely no obligation to go ahead with anything beyond what you came in for. We appreciate you letting us know how it came across and will share this with the team. If you'd still like to go ahead with your Traptox, we'd love to help you feel your best for the big day. Please get in touch with the clinic directly.
Thank you, Sacha! We're delighted to hear Dr. Serena made your experience so positive. Your kind words mean a lot to us and we'll be sure to share this with her! 😊
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