Verified Company
Steve was quick and professional. He answered my questions, even the ones unrelated to my transfer. UtahFAST's pricing is reasonable and performs a valuable service to lawful gun owners. Well done!
Reply from Utah FAST
2025.08.19
Thank you, David, for your fantastic review! We're glad to hear that Steve provided quick and professional service while addressing all your questions. It's great to know you found our pricing reasonable and our services valuable. We appreciate your support for lawful gun ownership and look forward to serving you again in the future!
Verified
Utah Fast and owner/trainer Steve always exceed my expectations!!! I’ve known Steven and done business with him for going on 6 years. He’s very fair, incredibly knowledgeable and very customer service focused. Thanks Steve!!!
Reply from Utah FAST
2025.07.06
Thank you for your incredible feedback, Kent! I'm extremely happy that your experiences with Utah Fast has consistently met your expectations over the years. Your satisfaction and trust mean a lot. We look forward to continuing to provide you with exceptional service!
I got there late for my appointment and went to the door to apologize and reschedule. The owner said no problem, he could get me in and done before his next appointment. He was very friendly and very efficient. I would recommend Utah Fast for any of your fingerprinting, Notary, or gun license needs, great place to go
Reply from Utah FAST
2025.06.05
Thank you Amanda! I am very happy to get you taken care of :)
Great instruction from a very enthusiastic teacher!
Fantastic experience with the CC class! UtahFAST is prepared, up to date, and very enthusiastic, not only about the course material presented, but about making sure everyone there is getting a positive experience from the course in a relaxing environment. I enjoyed the "real world" situations discussed, as well as being able to trust their life experience!
I feel I retained more from this class, simply due to the comfortable space it's taught in! Definitely a class to take if you're looking for someone who knows what they're doing!
Date of experience: 16 May, 2025
Date of experience: 16 May, 2025
The owner, Steve, is unprofessional and rude. He never takes any accountability for himself for not communicating and letting you know that a training is canceled.
I paid for the Armed Security Officer Licensing class, and it was a huge regret.
He holds the training only once a month, and my class was canceled twice already. The second time he canceled me he just assumed I didn’t have all the equipments and did not let me know the class was being canceled. I showed up to the training with everything ready only to find out the class was canceled later that day.
I brought it up and complained about how he did NOT send out any notice that the class was being canceled, he just blamed me for not informing him that I had all the equipments ready and assumed I did not have everything.
If you paid for a class and did not receive any notice that the class was being canceled, anyone would have assumed that the class would still be happening. Well, not for him. Not a single apology came out of his communication, instead, he boasted no one can do anything to how he runs and operates his business. Unacceptable customer service.
I filed a complaint to the DOPL and let him know, and his response was, he is not afraid of the threat and they can’t do a single thing to him. He got super defensive of everything I said.
I am probably the only student for the past 2 months that is probably why he just keeps canceling the class.
You just hope that the class has more than 3 students but I am not sure if that will ever happen. You can literally pay for the training and keep waiting for it to happen forever with no money back option.
Plus, Utah Fast phone number on their website does not work, and the only way you communicate is via their google number via text to Steve or hope that he will respond to your email.
AGAIN, I had ALL the equipments ready for the course and showed up to the training I paid for at 0545am in the morning only to see a closed gate with no sign of training.
I ran into a lady that morning, whom Steve contacts to schedule and reserve the training, said that there is nothing scheduled for Steve’s training. That made it clear that Steve was not even planning on having the training prior to it, and if he did, she would have said, “Steve canceled his training”, but she said she hasn’t heard anything from Steve for a bit.
I would understand if it was a 1-1 private training and he said “I will have to reschedule you if you don’t everything ready”, then I would not show up. In March, I asked to be rescheduled and Steve sent out email confirming and informing the class is being canceled due to multiple students’s cancelation. The second time, I never asked to be rescheduled, I just asked for a holster, and showed up to the class with the right holster because I did not wanna bother him I got the right holster after business hours the day before. He just assumed I did not have everything.
On his website, it said, if you don’t have all the items, you will be sent home. So how about come to the class and check all the students approved items in person, and send them home like they said would on their website. Instead, just assume the student did not have everything via text and not give him a notice of class cancelation. Then later blame him for not communicating enough the night before he got the right holster, then keep blaming him when he showed up to the training with everything ready.
The way he handles his customers, at least me, seemed to be very unprofessional and have very low standards. What kind of company in the world that never apologizes and takes no responsibility when a customer makes a complaint and valid point? Instead, play a blame game and be extremely defensive and brags about how no one can do a single thing to them.
DO NOT PAY for his training cuz the training will never happen or you will just be at his mercy, and it is NONREFUNDABLE once you paid. There are many other places that offer the same training more frequently and provide you more professional service.
Reply from Utah FAST
2025.04.23
Thanks for your review Tamir, I respect your feedback. When people read a review they often only get one side of the story which can be honest or deceitful. This, however, will not be one of those times because there is a lot more information and context supported by emails and text messages being left out of your claims.
For the first course date on March 21st Tamir sent me an email about 12 hours prior to the scheduled training.
• Tamir Email - Mar 20, 4:44 PM: "I am scheduled to attend the Armed Guard Security Officer class tomorrow, Friday March 21. I am writing this email to see if I could reschedule it or attend the next class because I do not have all the equipment necessary for the class. More specifically a Semi-Automatic handgun."
AFTER his email I cancelled the course due to not having enough students. He was rescheduled to the next course on April 18th. His text reply, "Oh okay. That would be great! Thank you so much!"
For the second course date Tamir again contacted me about noon, the day before the training by text.
• Tamir: "I am still having a difficult time to find me a level 2 retention holster for my czp10c". - "Do you happen to sell one by chance?"
• Me: "I can look it up. I do carry them in stock." (this was my mistake, I meant I do not carry them)
• Tamir: "That would be great if you could check them. I would be happy to purchase one from you tomorrow when I show up for class. Because I am still looking for one".
• Me: "If you don't have the holster, you won't be able to complete the course. Iappologise for the mistake on my last text, I do NOT carry them in stock." - "I will have to transfer your training to the May 16th course."
Transfering your training again was being professional, understanding, and nice, which I did not need to do since we have very clear training policies that you agreed you had read and understood when you made the purchase for the course.
• Tamir: "I will buy a different pistol that can fit my holster that I already have"
Tamir then continued the conversation talking about the pricing to purchase a new firearm for a holster he already had (which is banned in our training for safety).
• Tamir: "Oh okay, I see. I will buy a different holster. How much are your glock 17 and glock 19?"
Then continued with a couple of texts about pricing for a new handgun. The last message I received was at 3:38 pm on April 17th.
There was no communication that Tamir had actually purchased a new firearm or a new holster to be able to attend the training. Instead, trying to show up for training which was clearly rescheduled for not having the required equipment, AGAIN.
The phone number on our website works perfectly fine.
For your complaint to DOPL, you are correct. I said exactly, "I'm not afraid of your threats to file complaints, report me or my company, or tell your "future" employer about me." Complaining to DOPL is similar to complaining to Fed Ex for UPS not delivering a package. DOPL has no control over my business, our training, or how it's scheduled.
It is not our fault or responsability that you failed, twice, to have the required equipment before the course. Then blame me and want a refund.
"I then gave you two options.
1. To attend the course on May 16th, get the training you paid for and need to obtain the armed security license.
2. Accept your loss and move on. I'm not afraid of your threats to file complaints, report me or my company, or tell your "future" employer about me."
Instead you choose to give my company a 1 star review.
For the first course date on March 21st Tamir sent me an email about 12 hours prior to the scheduled training.
• Tamir Email - Mar 20, 4:44 PM: "I am scheduled to attend the Armed Guard Security Officer class tomorrow, Friday March 21. I am writing this email to see if I could reschedule it or attend the next class because I do not have all the equipment necessary for the class. More specifically a Semi-Automatic handgun."
AFTER his email I cancelled the course due to not having enough students. He was rescheduled to the next course on April 18th. His text reply, "Oh okay. That would be great! Thank you so much!"
For the second course date Tamir again contacted me about noon, the day before the training by text.
• Tamir: "I am still having a difficult time to find me a level 2 retention holster for my czp10c". - "Do you happen to sell one by chance?"
• Me: "I can look it up. I do carry them in stock." (this was my mistake, I meant I do not carry them)
• Tamir: "That would be great if you could check them. I would be happy to purchase one from you tomorrow when I show up for class. Because I am still looking for one".
• Me: "If you don't have the holster, you won't be able to complete the course. Iappologise for the mistake on my last text, I do NOT carry them in stock." - "I will have to transfer your training to the May 16th course."
Transfering your training again was being professional, understanding, and nice, which I did not need to do since we have very clear training policies that you agreed you had read and understood when you made the purchase for the course.
• Tamir: "I will buy a different pistol that can fit my holster that I already have"
Tamir then continued the conversation talking about the pricing to purchase a new firearm for a holster he already had (which is banned in our training for safety).
• Tamir: "Oh okay, I see. I will buy a different holster. How much are your glock 17 and glock 19?"
Then continued with a couple of texts about pricing for a new handgun. The last message I received was at 3:38 pm on April 17th.
There was no communication that Tamir had actually purchased a new firearm or a new holster to be able to attend the training. Instead, trying to show up for training which was clearly rescheduled for not having the required equipment, AGAIN.
The phone number on our website works perfectly fine.
For your complaint to DOPL, you are correct. I said exactly, "I'm not afraid of your threats to file complaints, report me or my company, or tell your "future" employer about me." Complaining to DOPL is similar to complaining to Fed Ex for UPS not delivering a package. DOPL has no control over my business, our training, or how it's scheduled.
It is not our fault or responsability that you failed, twice, to have the required equipment before the course. Then blame me and want a refund.
"I then gave you two options.
1. To attend the course on May 16th, get the training you paid for and need to obtain the armed security license.
2. Accept your loss and move on. I'm not afraid of your threats to file complaints, report me or my company, or tell your "future" employer about me."
Instead you choose to give my company a 1 star review.