Verified Company
Lisa was very helpful. She guided me through a tough situation with care and understanding. She made sure to answer all my questions and put me in touch with those who could help. Thumbs up!!!
What customers say about TVAPE
Recent reviews
Immaculate customer service. I had a problem paying with a credit card because of a new adress and received a call from Nik instantly to resolve the problem. I'll be a Tvape client as long as I'll be vaporizing. Thanks Nik S.!
Lisa helped me setup an order and hooked me up with a discount when without me asking. Great customer service!
Accidentally did a pre order for a volcano but wanted it right away. Lisa with customer service hooked me up with a better colour and with only a few days wait. Amazing!
Great customer service. They quickly changed the colour as requested, without any hassle. Everything was handled professionally and efficiently. Thanks to Nik for the excellent support.
Bad products, hard to clean
Reply from TVAPE
2025.12.18
Hello,
thank you for sharing your feedback. We’re sorry to hear the product didn’t meet your expectations. We always encourage customers to reach out to us directly if they experience issues with a product—whether it’s a defect or questions about proper use and cleaning—so we can provide guidance or solutions.
Unfortunately, we’re unable to locate your order based on the review name alone. Please feel free to contact our support team with your order details, and we’ll be happy to assist.
thank you for sharing your feedback. We’re sorry to hear the product didn’t meet your expectations. We always encourage customers to reach out to us directly if they experience issues with a product—whether it’s a defect or questions about proper use and cleaning—so we can provide guidance or solutions.
Unfortunately, we’re unable to locate your order based on the review name alone. Please feel free to contact our support team with your order details, and we’ll be happy to assist.
Lisa went out of her way to sort out my problem which turned out to be a typing issue on my part.
I had a question about an order I placed online. Lisa assisted me in the online chat. We resolved the issue and I am happy with the outcome. I will be doing business here again for sure.
Dropped by the Scarborough location. Not realizing I had to place an order before picking the item up. Placed an order for the Solo 3 over the phone right in the office. Great people Great Service and Cheryl is awesome and fixed us up! Thank you for taking care of us.
The whole team always go above and beyond! It's always a pleasure to deal with their customer service team with every purchase. I highly recommend 👌🏻(special thanks to Nik today for going that extra mile today. Much appreciated ☺️✨)
Comme première experience je recommande! Ai parlé avec Marvi viable chat. Conseils et achat facile. Offre les meilleurs prix.
They don't stand behind their warranty and blame you for not cleaning your device properly, waste of money on $50 plastic erig that barely went 3 months of light use it before dying.
Reply from TVAPE
2025.12.12
Hello Blake,
Thank you for your feedback. We did receive your inquiry via email and requested photos of the unit to better understand the issue. After reviewing the images, we noticed significant residue buildup.
As part of our standard guidance, we provided cleaning tips to help maintain the device. Please note that our warranty covers manufacturer defects, and issues caused by residue buildup, leakage, or general wear from regular use are not covered.
We always aim to provide support and guidance for proper maintenance, and we encourage reaching out to our team if you need additional tips to keep your device in good working condition.
Thank you for understanding.
Thank you for your feedback. We did receive your inquiry via email and requested photos of the unit to better understand the issue. After reviewing the images, we noticed significant residue buildup.
As part of our standard guidance, we provided cleaning tips to help maintain the device. Please note that our warranty covers manufacturer defects, and issues caused by residue buildup, leakage, or general wear from regular use are not covered.
We always aim to provide support and guidance for proper maintenance, and we encourage reaching out to our team if you need additional tips to keep your device in good working condition.
Thank you for understanding.
Poor customer service after purchasing a $400 vape and requesting an $8 refund.
Reply from TVAPE
2025.12.18
Hi there,
thank you for your feedback. We’ve looked into this but unfortunately can’t locate any order or support ticket under this review name. We take customer service concerns seriously and would be happy to review the situation if you reach out to us directly.
We’re always open to resolving issues when we have the necessary details.
thank you for your feedback. We’ve looked into this but unfortunately can’t locate any order or support ticket under this review name. We take customer service concerns seriously and would be happy to review the situation if you reach out to us directly.
We’re always open to resolving issues when we have the necessary details.
I'd give zero stars if I could . Do not trust this company they take your money then forget about customer service . Returned an item and it was approved for refund . Ahqmed keeps telling me that the refund is issued but that's not the case . I've shown bank statements and everything I could provide to show I did not receive my refund . Customer service here is trash kept saying I'd get call backs but im the only one calling them back only for the same person ahqmed not even remember who I was and I called a hour apart . Useless person to deal with he tells you what you want to hear . How are you going to send me a email transfer and can't provide the details of which email you sent it to . So im here stuck on repeat with these useless people . Good luck to anyone who gets this customer representative ahqmed . I even paid for express shipping to get it to them faster for a faster return but apparently that's not how it works . Which is utterly bull crap excuse my french . Im letting anyone know who is reading this to avoid this company at all costs . Im about to report their buisness as a scam and report their email you send money to because clearly this is all what you want to hear instead of trying to figure out a solution . I was refused that I couldn't talk to manager because ahqmed doesn't want his name lit up for providing awful service. Actually everyone I've dealt with have been horrible . Anna is another one shes just like ahqmad so im wondering if you tvape the company train your employees to be this way . Avoid this company at all costs unless you want headaches . Also still haven't received my refund even though they said it's been issued the same way I sent the money . Nothing in my acc so they are tellling blatant lies .
Frequently asked questions about TVAPE
How many reviews does TVAPE have?
TVAPE has 5,571 reviews on Trustindex, collected from Google and Trustindex.
What is TVAPE's average rating?
TVAPE is rated 4.6 out of 5 based on 5,571 reviews. 87% of reviewers gave five stars.
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Trustindex moderates every review and verifies that it was collected from a real, active review platform before it is published.
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