needed a certificate for DMV. Charged shop rate for three hours for service I suspect took mich less time.
What customers say about Tristar Automotive
Recent reviews
Verified
Tristar used to be my go to mechanics.I brought my personal vehicles there and company vehicles.It's gone downhill, completely.I recently brought my yukon in because it had a violent misfire under load. Tristar charged me $200 to diagnose the problem. They put a new cap roterand wires in it, charged me more than $600 for that, I don't drive the car much. I recently took it onto the freeway, and after driving a while, the light came on, but it was running fine. But when I try to go up a steep grade, the car just runs very rough won't make it up to grade , and the check engine light starts flashing. So in my opinion, they never discovered what was wrong with the car.They did not find the problem.They just took care of the symptoms, and I looked at my receipt, they never even test drove the car. It had the same mileage going out as it did coming in..I don't know how they can say they repair something if they don't even test drive it
Great service, quality work, reasonable prices. I bring my grandma's 1972 Chevelle in every year and trust this team to take good care of this very special car.
Wonderful experience all the way around. Did a diagnostic on my older Lexus and provided a detailed report of all its foibles and best way to proceed. From initial phone call to picking up car after, truly an exceptional experience. Thank you!!
Easy to tow in car. Called me and asked what the issue seemed to be and fixed the problem. They pushed an oil change and air filter change but was quite a bit overpriced. Over $300 for both. I understand they need to make money but be wary of that. Otherwise they did good and fast work.
Verified
we had the brake pads replaced and oil changed along with a couple light bulbs replaced 2300 dollars. that was a rip off I will never go back there. I've being going there for over 20 year, new owner all about make money no customers service
Had a great experience and felt well informed about my F-150 EcoBoost repair options for a coolant leak that caused the engine to overheat. I wasn’t feeling my best while facing the consequences of my truck requiring major repairs. The detailed estimate broke down every cost, from clips and hoses to labor, so there were no surprises. My questions were welcomed, and they took the time to explain what to expect. The staff and management were friendly, knowledgeable, and genuinely helpful. I especially appreciated the straightforward, low-pressure approach compared with some of my past dealership experiences. Highly recommend!
Reply from Tristar Automotive
2026.09.18
Thank for you the detailed review Pat, and we're happy that you were satisfied with your experience at Tristar Automotive. What you experienced is the the Tristar way: Excellent service, with excellent value and treating folks like we'd want to be treated ourselves! We love taking care of our Santa Rosa neighbors!
I had to tow my vehicle into Tristar at 4pm the Friday before a holiday weekend. I was stranded in the side of the road and didn’t know who to call so, after a brief google search, I called Tristar.
They let me know I’d could have my car towed over and it could stay over the long weekend but that they’d get back to me with an update as quickly as possible upon return from the holiday. As promised they did get back to me and let me know that the situation with my car was something that was actually covered by the maker of my vehicle via a class action lawsuit / extended warranty fix (my car is 1.5 yrs out of manufacture warranty). They told me to go ahead and make an appt with a local dealership and let me know exactly what to ask for re: this extended warranty. Additionally, they didn’t charge me for the diagnostic time it took them to identify the situation.
I’m incredibly appreciative of their responsiveness and honesty in a moment that was very unexpected and stressful. They absolutely have my business from here out!
Very efficient and professional work…Staff is very kind and friendly as well…l had a Smog check…
Great service and communication, thank you Team TriStar! Reliable and always stand behind their work and dedication, delivered with kindness and customer satisfaction!
Reply from Tristar Automotive
2025.03.27
Thank you James! We appreciate the kind words. It was a pleasure serving you and we hope you continue to come to Tristar for all your automotive needs!
Left the dealership where I purchased my car and became a new customer of TriStar. They could not have been nicer, and their fees were very reasonable. Color me very pleased with my overall experience.
We have used tri star for many years, for service for our service fleet. We have found them to be honest, fair, efficient and they always keep you in the loop of your repair.
Reply from Tristar Automotive
2026.08.12
Thank you HP Mechanical for your continued business! We love taking care of you and our other Santa Rosa fleet clients!
There good and fast!
Reply from Tristar Automotive
2026.07.29
Thanks Mark! We are good and we are fast! Tell all your friends and family that Tristar Automotive is the place to go!
I have had a couple recent repairs here including the catalytic converter and brake booster on my ‘98 Tacoma. I’ve been impressed by how responsive, timely, knowledgeable and professional the shop owners are! Thank you for all the high quality work you guys have done! It is much appreciated even though the issues have been unanticipated. It’s been a pricey last six months for me with all the vehicle repairs, but I’m trying to keep it running well for at least another 100K miles. 👍🏻 I hope I don’t have to come in anytime soon… :)
Reply from Tristar Automotive
2026.07.29
Thanks for relaying that you had a great experience with your brake service Stephen! And yes, hopefully you dont need to come in anytime soon, but we're always here for you!
I received good service. I felt comfortable and confident with the service I received.
Reply from Tristar Automotive
2026.07.29
MaryLou, it's good to hear that you were comfortable and confident with your service! We love providing our Santa Rosa neighbors with quality repairs at a great value and with exceptional service!
Reply from Tristar Automotive
2026.07.29
Thanks Gary! We're so pleased that you were satisfied with your service. We love providing our Santa Rosa neighbors with quality repairs at a great value and with exceptional service! Spread the word!
Reply from Tristar Automotive
2026.07.29
Thanks Brendan! We're so glad that you were happy with your service. We love providing our Santa Rosa neighbors with quality repairs at a great value and with exceptional service!
My first experience was great! Ken was professional and fast. I needed a new catalytic converter in my 2014 Kia so it could pass the smog test - Ken was communicative and friendly. I love that they have a company Uber account so I could be taken home after I dropped my car off.
Reply from Tristar Automotive
2026.07.29
Diane, thanks for coming in to have your cat replaced and we're so happy that your car is in tip-top shape again. And yes, we do offer rideshares if you need it!
Frequently asked questions about Tristar Automotive
How many reviews does Tristar Automotive have?
Tristar Automotive has 289 reviews on Trustindex, collected from Google, Yelp and Trustindex.
What is Tristar Automotive's average rating?
Tristar Automotive is rated 4.8 out of 5 based on 289 reviews. 92% of reviewers gave five stars.
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