Verified Company
EDIT : The owner refuses to refund for service i haven't even used. AVOID AT ALL COST. THE OWNER IS A THIEF. I have contacted my credit card company to resolve this and will be contacting local police. After waiting 10 days for refund, I emailed them and he said he cancelled the refund days ago out of nowhere and says he was waiting for my reply regarding if i understand the lesson he is trying to teach his customers about him being right. Extremely unprofessional for any business to withhold refund and take money for services not provided. He also refuses to refund unless i remove my review, no honest company would do such tactics and blackmail customers. Daytrip driver is cheaper than this company and much more professional and better service. Disgusting service.
Tried to book a trip from positano to Naples. I requested 1:30Pm departure. They charged my credit card. Then send me confirmation email with a DIFFERENT departure time without notifying me. Luckily I checked and when I asked them I need the 1:30PM departure yime and not any random time they chose, their repsonse was they are not available yet they still charged my card. So I ask for refund and they deducted 10 euroes from refund when I didnt even use their service and they tried to change departure time on me without notifying me first. Very unprofessional and bad customer service. STAY AWAY and DO NOT USE from this company or youll regret it. This company is like a total scam. If you are going to deduct the transaction fees and not have unhappy customers, you need to WRITE THE SERVICE TIMES YOU DONT PROVIDE SERVICE FOR so customers don't pay blindly book and lose money for transaction fees.
Reply from Napoli
2026.07.21
Edit:
I've never refused to refund you and actually You got fully refunded (regardless your bank assistance) even if I paid for the transaction and currency conversion fee: it is fine for me.
Your review is false in every words.
You are a bad person that feel pleasure by insulting and offending other people.
God bless you.
----
Dear Steven,
I would like to briefly clarify what happened with your booking. Your reservation was initially confirmed with a fixed departure time from a Hotel in positano to a Hote in Naples (no airport or station) so there is no rush. Also I explained that hotel-to-hotel transfers were only available after lunch because in the morning we are busy with arrivals and departures that have the highest priority. You replied that you don't want to be picked up at 2,30pm do we accepted your cancellation request and processed the full refund promptly/immediately. You paid 187€ for an economy sedan ride between Positano and Naples and I provided a refund of 181€ because there are costs of transaction and conversion between €uros and Dollar$ in both directions (we don't gain a profit of 6 €uros)
- I don't think you will find a better price for a direct transfer and we run out of availability very quickly thanks to our good and honest transparent prices as a professional NCC Driver.
Please note that the refund was issued in accordance with the payment processing costs and conversion fees applied by the card provider, which is why the full amount was not returned. This was not a service charge from our side, but a transaction-related deduction that is clearly communicated in our terms and conditions.
We are sorry that this situation caused frustration, but at no point was there any intention to mislead or provide poor service. We always aim to handle every booking professionally and transparently. All reviews reflect my high level of satisfaction of the customer.
Regarding your review, we kindly ask that it reflect the full context of the communication and the refund already provided. We remain available should you wish to discuss this further to cancel this review.
Best regards,
Josef
AmalfiDriver
I've never refused to refund you and actually You got fully refunded (regardless your bank assistance) even if I paid for the transaction and currency conversion fee: it is fine for me.
Your review is false in every words.
You are a bad person that feel pleasure by insulting and offending other people.
God bless you.
----
Dear Steven,
I would like to briefly clarify what happened with your booking. Your reservation was initially confirmed with a fixed departure time from a Hotel in positano to a Hote in Naples (no airport or station) so there is no rush. Also I explained that hotel-to-hotel transfers were only available after lunch because in the morning we are busy with arrivals and departures that have the highest priority. You replied that you don't want to be picked up at 2,30pm do we accepted your cancellation request and processed the full refund promptly/immediately. You paid 187€ for an economy sedan ride between Positano and Naples and I provided a refund of 181€ because there are costs of transaction and conversion between €uros and Dollar$ in both directions (we don't gain a profit of 6 €uros)
- I don't think you will find a better price for a direct transfer and we run out of availability very quickly thanks to our good and honest transparent prices as a professional NCC Driver.
Please note that the refund was issued in accordance with the payment processing costs and conversion fees applied by the card provider, which is why the full amount was not returned. This was not a service charge from our side, but a transaction-related deduction that is clearly communicated in our terms and conditions.
We are sorry that this situation caused frustration, but at no point was there any intention to mislead or provide poor service. We always aim to handle every booking professionally and transparently. All reviews reflect my high level of satisfaction of the customer.
Regarding your review, we kindly ask that it reflect the full context of the communication and the refund already provided. We remain available should you wish to discuss this further to cancel this review.
Best regards,
Josef
AmalfiDriver
