The Personal Agent Reviews

Dhanuka Corea 2025.12.11

     

I recently bought a house through The Personal Agent, Epsom, and I couldn’t be happier with the experience. From start to finish, Ray was extremely professional, easy to communicate with, and always willing to help. Thanks to his efficiency and support, we managed to complete the sale in just 8 weeks. I would highly recommend Ray and the team at The Personal Agent.

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Shirley Kennett 2025.12.10

     

Thanks Rosie you were knowledgeable about the property and we are happy with how the viewing went - thank you

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geraldine tapping 2025.12.09

     

It has been an absolute pleasure having Ray at the Epsom branch oversee my property purchase. From viewing to completion he has been so efficient and dealt with my many enquiries very quickly which I feel is so important. He is most definitely the most efficient, genuine estate agent I’ve ever come across.

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Reply from The Personal Agent 2025.12.09

Thank you so much for your kind words; Ray is over the moon

Abigail Paton 2025.12.09

     

Morgan Borrell gave exceptional customer service from my initial phone enquiry, to in person at the viewing - thank you Morgan!!

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Mabel Lim 2025.12.08

     

Shannon was our seller’s agent and was such a star! Her communication was 10/10 - she kept us updated of the status of things, was really responsive to all our queries, was absolutely patient with us and great at managing our buyers for us when we were experiencing delays with our own buyer. She even helped us to chase our buyer’s solicitors on behalf of our solicitor/estate agent which I wasn’t expecting to keep the chain moving.

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Reply from The Personal Agent 2025.12.09

Thank you so much for sharing Mabel, and Shannon is over the moon to hear your comments

Juliana Pagot 2025.12.06

     

Rosie was very friendly and stayed longer that expected to accommodate.

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Reply from The Personal Agent 2025.12.08

Thank you for taking the time to share Juliana

Maia Phillips 2025.12.06

     

I had such a positive experience with Morgan Borrell who showed us around a property twice and answered all of our questions with his expert knowledge. He even went the extra mile to suggest furnishings and give advice on our ideas for alterations. Made the process of buying my first property a lot smoother!

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Reply from The Personal Agent 2025.12.08

Thats great to hear Maia, and thank you for sharing

Karen Douglas 2025.12.03

     

Great service Great service from start to finish. Adam was really helpful and kept us informed all the way. Many thanks - will definitely use you again

Date of experience: 03 December, 2025

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neeta talia 2025.12.02

     

Rosie was a great estate agent view a property with . She’s well informed and knows about each property well …she has prepared her show around with great knowledge of the surrounds and pitches at the right level so the buyer trusts her judgement . I saw a Fetcham bungalow today with her and was pleased to say she knew her stuff well . Shes also a professional charming young lady and gets to know the vendor and the buyers needs so that she can pitch her sales to that level and get the most from the meeting . Thankyou Rosie 🙏🏽

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Reply from The Personal Agent 2025.12.03

Thank you for your kind words and sharing Neeta

Sam Woodward 2025.11.26

     

Really good service and Rosie was both informative and helpful at our first viewing.

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Reply from The Personal Agent 2025.11.27

Thank you for your kind review Sam

Sepehr Noori 2025.11.22

     

Rosie was very helpful today and helped me a lot with the house viewing and my search for a house in general.

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Reply from The Personal Agent 2025.11.25

Thank you for taking the time to share Sepehr

Orfeas Keramidas 2025.11.21

     

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Reply from The Personal Agent 2025.11.25

Thank you Orfeas

Lydia Nikodinoski 2025.11.21

     

Shannon was my "Personal Agent" when I bought my house via them; she was always professional and had a thorough understanding of the property selling and purchase process, so she was able to give me advice on what to expect. Excellent in every way, including updates, communications, and keeping us informed throughout the entire process. Highly recommend!

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Reply from The Personal Agent 2025.11.25

Thank you Lydia, we really appreciate you taking the time to share your experience

Carol Bailey 2025.11.21

     

Ray and the team have been brilliant throughout the time of sale .

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Reply from The Personal Agent 2025.11.25

Thats great to hear, and thank you for sharing Carol

Gary Slater 2025.11.20

     

Nice property & viewing

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Reply from The Personal Agent 2025.11.25

Thank you Gary

Woodcote 2025.11.19

     

John & Mark are great. They worked hard for their vendor but also really supported us as buyers and we are delighted to be buying our dream home. Debbie & Andy

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Noel De Keyzer 2025.11.19

     

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Reply from The Personal Agent 2025.11.25

We appreciate your review Noel

Mike Trout 2025.11.18

     

Rosie Fraser showed us round and was helpful and answered any queries we had. A very lovely young lady.

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Reply from The Personal Agent 2025.11.25

Thank you Mike, lovely to meet you.

Nick Hodgson 2025.11.17

     

Huge thank you to Paul, Liam and the rest of the team at The Personal Agent in Stoneleigh. You have been instrumental in securing our new home and selling our current house. We would not be here without your hard work and professionalism at every step. You have kept us informed throughout and were available to answer any questions that we had. Would highly recommend them to others looking to move house and wish them all the best in future.

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Reply from The Personal Agent 2025.11.25

Its been great working with you Nick, and thank you for taking the time to review us.

Thomas Fernandes 2025.11.15

     

Very professional service again from the Personal Agent. Sarah was politely and friendly and also very informative.

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