The Mortgage Mum Reviews

Jess Jones 2025.12.12

     

Huge shoutout to Gemma Bennett at The Mortgage Mum! 🏡 She turned what could have been a stressful process into such an easy experience. Our house hunt took forever, but Gemma was so patient and supportive the whole time. She kept us in the loop constantly and even secured a better rate for us right before we exchanged! If you need a mortgage, go to Gemma—she’s brilliant and genuinely cares about her clients. 100% recommended! ⭐⭐⭐⭐⭐

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Reply from The Mortgage Mum 2022.02.07

Hello Jess,

Our protection team really is the best! So pleased that you've had a positive experience.

The Mortgage Mum

Mary 2025.12.11

     

Mortgage I have been really happy with service provided from The Mortgage Mum. Katie was amazing and I could not fault her. She went above and beyond to offer me the help and support I needed throughout the whole process.

Date of experience: 11 December, 2025

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Flora 2025.12.06

     

Incredible support My mortgage advisor Gemma was incredibly supportive and knowledgeable, working with me every step of the way right up until the day I completed. I couldn't recommend this company more, especially if you don't feel confident about your ability to buy a home in this climate.

Date of experience: 06 November, 2025

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Yasmeen 2025.12.04

     

One of the best out there ♥️ One of best experience. Sadia answered all my silly and not so silly questions patiently. She provided with full clarity and factually figures which made my house purchase super smooth.

Date of experience: 04 December, 2025

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Rozalia Tann 2025.12.02

     

It has been a pleasure being assisted by The Mortgage Mum for the purchase of our first home. Tina Hubert has been more than helpful with the process. Assisting with all queries, quotes, providing contacts and answering all questions. As first time buyers, we have recieved all the details and advice needed to feel confident in purchasing a home. Communication has been superb and flexible, using emails, teams calls and group chats so that myself and partner were both always in the loop. Tina has gone above and beyond with queries, even notifying us of the interest rate drop from our lender and revised our mortgage within a day to save us money! We are very happy with the help received and cannot recommend enough! Thank you!

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Lewis 2025.12.01

     

A breath of fresh air! So impressed by the responsiveness and efficiency of Sarah Button for The Mortgage Mum. Our remortgage offer arrived within a week of us inititiating contact with Sarah. Sarah was polite, knowledgeable and accessible and made the whole experience enjoyable.

Date of experience: 01 December, 2025

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April Baker 2025.11.28

     

Working with Tina was great. Tina made the process easy to understand and flow once decisions were made. Would definitely recommend.

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Reply from The Mortgage Mum 2025.11.28

Thank you so much for writing a review for me April - I really do appreciate it.
It was a pleasure to help you both and I look forward to working with you when it's time to remortgage!
Best wishes, Tina @ The Mortgage Mum

Sathya Rao 2025.11.13

     

We had an excellent experience with The Mortgage Mum team from start to finish. We worked with Joanna, who was a fantastic mortgage broker — always proactive, informative, and supportive. She kept us regularly updated on the progress of our application, helped us secure better rates, and shared valuable tips on reducing interest over the life of our mortgage. We also really appreciated the team’s flexibility in offering support outside of standard working hours, which made it much easier to schedule meetings around our work commitments. Highly recommended!

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Rose Hibbs 2025.11.05

     

My journey with The mortgage mum started on Instagram while scrolling, I was so helpless believing I was going to loose my house due to divorce. Even had it on the market accepting I couldn’t afford to buy my ex out. Tina was just my “I know it’s not possible but let me give it a last shot so I know I tried everything” but I didn’t have much hope. From the first contact Tina was so positive and nothing was too much for her, she filled me with hope as I was honestly not optimistic. Tina worked tirelessly in her time off, weekends, evenings as she knew I was running out of time, she kept me informed and explained each steps and made sure I understood everything. Not only she got me a great deal, she kept checking in while the solicitors worked to finalise until the very end. She is the best mortgage broker anyone could have. It’s still feels unreal. I will forever be grateful for Tina’s empathy and hard work. I can’t recommend her enough. Thank you so much Tina!!!!!

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Reply from The Mortgage Mum 2025.11.06

Thank you so much for your kind review. It was truly a pleasure supporting you, and I’m so glad I could help you keep your family home. I look forward to the opportunity to work with you again in the future. Best Wishes, Tina

Patricia Porter 2025.10.28

     

Never heard back I had a call with Nirali who I told I had to be brief as I was getting ready for work, instead if the 5 mins suggested, she was fifteen, most of which was her telling me what I already knew. She told me to gather some info. for her which I spent an hour or so doing and to let her know when I could speak next. I replied to her text, but got no response, so I called her and left a voicemail, still nothing. This was weeks ago. Meanwhile I contacted another firm, sent the info, had a five minute chat and he answered all my questions without hesitation. Not sure why she wasn't able to do that but it really bugs me when conpanies never get back to you with no explanation!

Date of experience: 14 October, 2025

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Jill Farmer 2025.10.20

     

Wonderful help every step of the way My daughter ani I used the mortgage mum team they were amazing and found the perfect mortgage for her. The whole process was smooth and every step explained . Wonderful service I have already recommended three people who needed help finding suitable mortgages.

Date of experience: 20 October, 2025

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Jo Andrews 2025.10.08

     

We had such a great experience recently for our remortgage with the mortgage mum. We were pulling money out to get the final parts to the inside of our renovation complete so wanted things done quickly - we didn’t have an Early redemption fee so was deciding whether to remortgage now or wait until end of term, Shelley helped us make a decision with ease and handed our case over to Gemma. Gemma was super quick to get back to us with any questions, and the whole process — from the application going in to appealing our valuation was handled so fast and smoothly. It honestly made everything so much less stressful. I’ve already recommended to friends and would 100% recommend her to anyone looking for a mortgage advisor. Thanks so much for all your help!

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novella green 2025.10.04

     

Tina was brilliant with our remortgage. We have been with the mortgage mum for about 4 years now and the team always do a great job with supporting us with our mortgages. I would always recommend their services. Tina made the process so smooth and very easy for us.

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Reply from The Mortgage Mum 2025.11.06

Thank you so much for your kind words! It truly means a lot to know that you felt supported throughout your mortgage journey. I look forward to helping you again next time round! Best Wishes, Tina

Levon Herron 2025.09.20

     

Kerri did the impossible for me! Thanks to Kerri and her team we were able to get everything we wanted and gave advice throughout the whole process. Thanks again Kerri!

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Leigh Campbell 2025.09.19

     

I am 100% sure that without Tina, I wouldn't have been able to buy my flat. Since I first got in touch with her in 2023 to see if buying was a possibility (it wasn't!), Tina has stayed in touch until I was in a position to buy, and made sure I was being realistic about what I could afford. Throughout the 7 months it took for my mortgage to complete, she kept an eye on mortgage rates and managed to get me two reductions on my payments. As a solo first-time buyer who didn't have a single clue about buying a property, Tina has been so incredibly helpful, I couldn't recommend her more.

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laura raven 2025.09.13

     

As first-time buyers, we couldn’t have asked for a better mortgage broker than Tina. She made the whole process so much easier with her excellent communication and was always there whenever we needed support or had questions. Tina is friendly, professional, and really puts you at ease during what can feel like a stressful time. We would definitely recommend her to anyone looking for a mortgage broker.

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Kelly Reynolds 2025.09.10

     

I can’t recommend Gemma enough. She was excellent. My situation was not a particularly easy one and she handled every obstacle with patience and understanding. Gemma leads with kindness and has such commitment to finding solutions and seeing things through to the end. She kept me fully updated at every stage and made the whole process as stress-free as it could have been. Would recommend in a heartbeat. Thank you!

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Caroline Dunnell 2025.08.31

     

Highly recommended From the initial discussions Laura was super helpful. As two busy parents juggling full time work and a 5 year old, meant finding time to arrange a meeting and discuss our options challenging, however Laura made it not to be an issue. Laura was really flexible, knowledgeable and professional throughout, offering advise and finding the best mortgage to suit our needs. Would highly recommend. Thankyou

Date of experience: 22 August, 2025

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Daniel Stones 2025.08.20

     

Great service Jennie was super helpful for my recent re-mortgage, she clearly communicated the process to me and helped guide me to the decision, and through the whole process, I would definitely recommend Jennie for all mortgage support

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Luke Minshall 2025.08.20

     

From start to finish, my experience with The Mortgage Mum has been fantastic. My initial contact was with Sarah, who was warm, professional, and made me feel instantly at ease. From there, I was referred to and dealt predominantly with Gemma, Senior Broker and Head of Relationship, who was absolutely brilliant throughout the process. Gemma took the time to explain everything clearly, answered all my questions promptly, and made what could have been a stressful journey feel smooth and straightforward. Her knowledge and dedication really stood out, and I always felt supported and in safe hands. I couldn’t recommend The Mortgage Mum highly enough – they truly care about their clients and go above and beyond. Thank you Sarah and Gemma for making the whole experience such a positive one! I’ve had my mortgage confirmed and am just awaiting confirmation from solicitors through to completion. Fingers crossed. Thank you

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