Verified Company
We had a very positive experience with Lark Partnership throughout our property purchase, and especially with Luan, who was exceptional from the very beginning.
From our first viewing, of property through to reaching the purchase , Luan was very professional approachable and extremely helpful. She gave us a thorough explanation of the property, the buying process and what to expect at each stage which we really appreciated as the first time buyer. She had excellent awareness of the details of the property and always answered our questions clearly .We developed a real sense of trust and confidence in the purchase which remained through out the purchase despite some complex turns along the way .
As the purchase progressed, we found ourselves involved in a complicated chain with several parties and some challenges along the way. As a result, our expected exchange date was delayed due to issues within the chain. We became very disheartened and started to feel that we might not be able to reach exchange anytime soon. During this particularly stressful period, Luan was our main source of reassurance. She worked incredibly hard to communicate with all the parties involved, continuously chased for updates and kept us informed which gave us confidence that the purchase was still progressing.She was very understanding of the issues we were facing and could further face if the purchase was delayed. She gave us realistic expectations and worked hard to expedite the purchase by communicating with the agents and conveyancers up the chain , keeping the transaction moving forward .
We would also like to mention Karen who is also exceptionally wonderful as we often spoke to about our queries and concerns throughout the purchase, as well as the rest of the team at Lark Partnership, who were always aware of the progress of our purchase and equally responsive, helpful and supportive whenever we contacted them. Everyone was so friendly, approachable and genuinely willing to help. The whole team is amazing — they really are a dream team!
We genuinely believe that Luan and the team played a significant role in helping us reach our purchase. They went above and beyond what we would normally expect from an estate agent, particularly in managing communication and keeping everyone focused on progressing the transaction.
We are extremely grateful to Lark Partnership for their excellent service and commitment throughout what could have been a very stressful process. We would highly recommend Lark Partnership to anyone buying or selling a property.
Reply from The Lark Partnership
2026.08.25
Thank you so much for taking the time to leave such a thoughtful and generous review. It really does mean a great deal to Luan, Karen and the whole team.
We know there were some challenging moments along the way, so we’re particularly pleased that you felt supported, reassured and kept informed throughout. Helping to keep everything moving and being there for our clients when things become a little more complicated is such an important part of what we do.
We’re incredibly grateful for your kind recommendation and for placing your trust in us throughout your purchase. It was a genuine pleasure to help you along the way, and we wish you many years of happiness in your new home! Thank you again from us all.
- The Lark Partnership Team
We know there were some challenging moments along the way, so we’re particularly pleased that you felt supported, reassured and kept informed throughout. Helping to keep everything moving and being there for our clients when things become a little more complicated is such an important part of what we do.
We’re incredibly grateful for your kind recommendation and for placing your trust in us throughout your purchase. It was a genuine pleasure to help you along the way, and we wish you many years of happiness in your new home! Thank you again from us all.
- The Lark Partnership Team
