Reply from The Generator Guys Forest Jordan2026.11.07
Roger, thank you for the glowing review. We are delighted Todd's communication and technical skills impressed you. We will share your praise with him and appreciate you recognizing his work. We look forward to assisting you again.
Donna Summers2026.11.06
Very patient in explaining how the unit worked
And encouraged us to video the directions for reference later.
Reply from The Generator Guys Forest Jordan2026.11.07
Donna, we are glad the explanation was helpful and that recording the instructions will serve you well. We appreciate you highlighting our patience and willingness to guide you. We look forward to helping again whenever you need.
Michael DiGirolamo2026.11.06
Technician very knowledgeable and efficient. The repair was outstanding.
Reply from The Generator Guys Forest Jordan2026.11.07
Michael, thanks for the great feedback. We're glad the technician was knowledgeable and efficient and that the repair exceeded your expectations. We appreciate you choosing us and look forward to assisting you again.
Kent Bolin2026.11.06
Ricky is a true professional. Efficient, exact and courteous. Answered all of my questions. Did a small repair in no time. Please send him back for my next service!!
Reply from The Generator Guys Forest Jordan2026.10.31
Kent, thank you for the five-star review and for recognizing Ricky's professionalism. We will share your kind words with him and are glad he completed the repair quickly while answering all your questions. We appreciate your trust and look forward to serving you again.
Gregory Ladd2026.11.06
Beware of this companies yearly maintenance contracts. My yearly maintenance contract was for $650 and I just renewed my contract in August, well a family emergency arose and I had to sell my house to move closer to the family and I requested a pro rated refund from Kim at Forrest Jordan. It took her a day to get back to me, she contacted me back via text and not a call mind you and no prorated refund will be given. Kim stated she’s too busy to call me back, but wasn’t busy enough to take my call yesterday. This is a shady company as far as I’m concerned, so nine months of the contract will be free money to this BS company. Buyer beware.
Reply from The Generator Guys Forest Jordan2026.11.06
Jon, thank you for highlighting Todd's expertise and professionalism. We appreciate you sharing this feedback and will make sure he sees your kind words. We look forward to the opportunity to serve you again.
Reply from The Generator Guys Forest Jordan2026.11.06
Cornelia, we appreciate your kind feedback and are delighted our team delivered excellent service. Notes like yours encourage us to keep doing our best. We look forward to assisting you again when needed.
Reply from The Generator Guys Forest Jordan2026.11.06
Ivan, thank you for the five-star rating. We appreciate you taking the time to share your feedback. We look forward to serving you again when the need arises.
Reply from The Generator Guys Forest Jordan2026.11.06
Jeff, we love hearing this about Todd. We agree, more people like him would be wonderful. We will pass your compliment along and thank you for sharing your experience.
Reply from The Generator Guys Forest Jordan2026.11.05
Thank you for the glowing review! We're thrilled to hear that you're happy with our service.
Michelle Hanratty2026.11.04
Post Hurricane Review
We lost power Friday and the generator kicked on. However, the AC unit did not come on as it should. We started calling on Saturday for support. Suggestions were made, but AC still not operating. Power was restored by the power company. AC worked just.fine. after more than a week and several phone calls a technician came out. He showed us that the installation was not completed correctly. There is a switch which allows your AC to turn on with your generator. Our switch had not been activated.
No follow up call apologizing from the company.
Product was installed, yet not operating. However, full payment was required. The a technician comes out and is unable to fix a brand new unit. Then we are only provided a service windows, no contact to confirm if this time works for us. Very unprofessional. Unit still not operating yet full payment provided.
Reply from The Generator Guys Forest Jordan2026.06.29
Michelle, I'm very sorry your new unit arrived nonfunctional and that our scheduling and billing process fell short. This is not the experience we want for our customers, so I have escalated your case to our service manager for immediate review. A customer care specialist will contact you today to confirm a convenient appointment window, dispatch a senior technician at no additional charge, and review your payment options including a refund or replacement if the unit cannot be made to operate. We appreciate you bringing this to our attention and will work to resolve it quickly.
Reply from The Generator Guys Forest Jordan2026.11.05
Harry, thanks for the four-star rating. We appreciate that the service was satisfactory and will keep improving to make your next experience outstanding.
Jerimiah Rose2026.11.04
They take really good care of my generator while performing service and maintenance.
Poor Service
The Generator Guys are not reliable. They installed a new Generac in early August but didn’t contact the county to inspect it and turn on the gas until almost a month later. After the hurricane on October 9th I discovered that I didn’t have a key to lock the lid. It blew up in the storm. On Monday Oct 12th I received notification that I needed service. It’s now Nov 4th and they have not called me back to schedule service. I’ve called them 4 times. Buyer beware! Choose a different installer for your needs.
Plan to discuss with Lowe’s today
Date of experience: 12 October, 2026
They have experienced technicians that want to do what’s best for the customer. They take time to review their plan and the process, how much time it will take. Very professional job!
Reply from The Generator Guys Forest Jordan2026.11.04
Thank you, Myron. We appreciate you highlighting our technicians' attention to what is best for the customer and the time they take to explain the plan and timeline. Hearing that you found the job professional means a great deal. We will share your feedback with the team and look forward to assisting you again.
Dan Merrill2026.11.03
I learned how to make changes if we get another long outage and he showed how to make checks on the system.
Reply from The Generator Guys Forest Jordan2026.11.04
Dan, thank you for the five-star review. We are glad the walk-through on making adjustments and performing system checks gave you confidence for future outages. We appreciate your feedback and will make sure the team knows it was helpful.
Harry Rock2026.11.03
Installation was top quality. Team arrived on time and completed the installation ahead of schedule. They were able to answer all questions and explain the operational requirements in an easy to understand manner.
Reply from The Generator Guys Forest Jordan2026.07.01
Thank you, Harry, for the great review. We’re glad the team arrived on time, finished ahead of schedule, and made the installation easy to understand. I’ll share your praise with the installation crew. Please contact us anytime if you need support or have additional questions.
Frequently asked questions about The Generator Guys Forest Jordan
How many reviews does The Generator Guys Forest Jordan have?
The Generator Guys Forest Jordan has 452 reviews on Trustindex, collected from Google and Trustindex.
What is The Generator Guys Forest Jordan's average rating?
The Generator Guys Forest Jordan is rated 4.6 out of 5 based on 452 reviews. 88% of reviewers gave five stars.
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