Verified Company
Verified
We recently purchased a boat from Talley's Pier 77 Marine, and I cannot recommend them highly enough. Honestly, when we walked in, we had zero expectations of buying from them. We were already set on a different boat at a different place, but so many people kept telling us to check out Talley's that we finally decided to go--more out of due diligence than anything else. That decision changed everything.
The first person who greeted us was Billy, the owner himself. He spent a long time with us, not trying to "sell," but genuinely educating us about boats in a way that was actually enjoyable and easy to understand. Shortly after, we met Taylor, our salesman, who was equally patient, friendly, and never pushy. He walked us through the two boats we were considering, answered every question we had (and we had a lot!), and took us outside to see them in person. When we mentioned wanting to grab lunch to think it over, Billy insisted that anytime you buy a boat, you should be able to test drive it. That was something no one else had ever told us. True to his word, Taylor met us later that afternoon at Ramsey Park and gave us a full test drive. That was the moment we knew--we had found our boat.
The customer service didn't stop there. When the boat was delivered, Tommy spent the entire afternoon with us--from 1:00 until after 5:00--going over every detail. He walked us through how to use the boat, anchor, navigate safely, and even took us out on the water to practice. As first-time boat owners, that level of hands-on training was invaluable. Within one afternoon, I felt more confident about our boat than I do about my own car.
Our boat is mechanically sound, looks brand new, and came with the peace of mind of a warranty--something that mattered a lot to us. And on top of all that, it checked every box: comfortable for my 85-year-old mother-in-law, beautiful on the water, and easy to handle. We asked a thousand questions along the way, and every single one was answered with patience and care.
What really stood out, though, is how much they made us feel like family. They reassured us that if we ever needed help--whether it was a question, a breakdown, or just getting comfortable with the boat--they were only a phone call away, even giving us personal cell numbers. Who does that anymore?
If I had to come up with a one recommendation, it would be this: they need a merch store. They did send us home with a Regal hat (which we love), but a Talley's T-shirt or sweatshirt would be amazing--because after this experience, we'd wear it proudly everywhere.
We never planned to buy from Talley's, but after this experience, we'll never buy from anywhere else and if you needed a sign you need a boat, this is it.
Thank you, Billy, Taylor, and Tommy, and all of the staff, for going above and beyond!
