Royal Life Centers at Puget Sound Reviews

Cameron Conway 2026.10.22

     

My time at Royal Life Sumner was a great experience overall. The building is a little run down (showers temp fluctuate, creaky loud floors) and they seem to run short on supplies (cups, snacks, etc) a bit too frequently. But the staff far and away redeems this place in my eyes. They were by and large extraordinary, truly. A couple of them left a wonderful impression on my heart that will last a very long time. Occasionally, a few staff members can be a pissy toward you should you choose to sit out a meeting, legitimate reasons or not. This approach really bothers me. Their heart is in the right place, but c’mon- with the staff being mostly addicts in recovery they should know better, in my opinion. You can’t force recovery on someone. Progress rather than perfection right? From what I’ve gathered about the principles of recovery, you should greet newcomers with open arms and free of judgement lest you ward them off. Makes you wonder if these certain peeps understand the basic principles they claim to stand behind. Counterproductive. Anyways, I’ve beat that horse into the ground. that was only a handful of them though, overall the vast majority of the staff members were extraordinary. They offered valuable insight, joke around, and help guide you to the best of their ability, the heart to heart private talks with a few of them left an impression on me that will last a long long time. I was touched by their kindness. Recommended.

Useful Report

Reply from Royal Life Centers at Puget Sound 2025.07.03

Thank you for taking the time to leave a review. We strive to provide the best care possible to all our clients. We value your feedback and would like to address your concerns directly. Please contact us at feedback@aliyahg.com.

Jose Perez 2026.10.17

     

My wife sent me letters telling me how wonderful her first day was, then I don't hear from her. I got a phone call from her roommate who was released from there and she said there is something seriously wrong with her. I picked her up. She was so sick and confused that i took her to the hospital, we waited 48 hours to get her things from there including her medical records which we called in and requested. She was so sick because they mixed up her medications with some one elses that shared the same first name. Who does that? When we called the subject was as if it wasn't a big deal. I think they need to check the nurses to see if they have a real license or do they have quacks in there?

Useful Report

J P 2026.10.15

     

Unfortunately there must be bunch of mail thieves here. Sent a small padded envelope to a patient, post office says it was delivered, then it disappeared. Patient had already left, so they tore it open and stole the money - keep the money, I'd like my pictures back...obviously you need it. Ex-drug addicts running the place so I guess that's to be expected

Useful Report

Ricky 2026.09.23

     

My expirence is i had a great time! Every staff is amazing and kind i would recommend this program to anyone and everyone including my own family. I loved the groups and how the facilitators made it easy for me to understand and apply it to my life. The things people said are going to help me make a lasting change in my life.

Useful Report

Reply from Royal Life Centers at Puget Sound 2026.10.08

We are delighted to hear the groups and facilitators helped you apply skills and tools that changed your life. Your recommendation means everything to us. Thank you!

Ja'Mario Hinton 2026.09.18

     

Honestly I was nervous just to do detox because I thought I'd be locked down in a room but they have games and activities like tai chi, yoga, going to the gym and the food is great! I eat 3 meals a day and get these golden opportunities to have more life into me instead of me thinking to use. I was going to stay for 7 days but im doing 21! Then going to another 12 week program to better my living situation and start fresh with other people that you spend time with!

Useful Report

Reply from Royal Life Centers at Puget Sound 2026.10.08

We are thrilled to hear about your golden opportunities to grow! Your commitment to extending your stay and pursuing the 12-week program is truly inspiring. Based on treatment outcomes data, opting for a long-term recovery program like our 12 week program significantly heightens your likelihood of maintaining sobriety long-term, so you made a great choice! We're proud of you Ja. Keep on doing the next right thing!

Aaron Lee 2026.09.15

     

The Staff is amazingly awesome, food and snacks, bomb diggity... only downside is limited calls... Earth to Mars thing. 😉

Useful Report

Reply from Royal Life Centers at Puget Sound 2026.10.08

We are ecstatic to hear our team and food made a great impression! We like to keep the focus on recovering, even if that puts you in your own bubble for a bit of time, it's all in your best interest. Despite this, your feedback on call access is noted and valued.

Marley (Marley) 2026.09.12

     

Useful Report

Reply from Royal Life Centers at Puget Sound 2026.09.13

Hi, Marley. We appreciate the rating, and are glad we could provide you with a positive experience!

Maddie Tatro 2026.09.10

     

I really enjoyed my experience at royal life centers. my counselor Tabitha was amazing and helped me through a lot of my trauma. the food is good, the staff and other people here are great. I would recommend this program for anyone who is looking to deal with a substance abuse problem along with mental health / trauma. thanks guys ! <3

Useful Report

Reply from Royal Life Centers at Puget Sound 2026.09.11

We are honored to hear your experience was so meaningful. Your growth is so beautiful to see, Maddie, we are so proud of you!

Aaron Drecksel 2026.09.10

     

This place saved my life. I've never experienced a business that not only believes in their customers but also helps the community by giving people second and third chances at life through employment! Thank you Royal

Useful Report

Reply from Royal Life Centers at Puget Sound 2026.09.11

We are truly elated to hear this, and your words mean the world to us! Your heartfelt review reflects exactly what our mission is all about — believing in people, supporting our community, and offering second and third chances at life through both care and meaningful employment opportunities. Knowing that we were able to make such a profound impact on your life is the very reason we do what we do every single day. Thank you so much for taking the time to share your experience and for recognizing the heart behind our work.

We are incredibly grateful to have been a part of your journey, and we will continue to stand by and believe in every individual who walks through our doors. Thank you, and a special thank you for acknowledging Royal — we will be sure to pass along your kind words!

Just Me 2026.09.10

     

THIS REVIEW IS FOR THE SPOKANE LOCATION... for some reason I can't access the comments on that one. Anyway it was great. No matter what my opinions are about some of the staff, they work their asses off. Place was cleaned several times a day. Groups were great. Food was great although one of the chefs was better than the other. Private room. Attentive to all my needs. They provide meds to help with withdrawal symptoms. Nurses on duty 24/7. If you are a smoker/vaper there are smoke breaks every hour in the daytime. Counselors were great. The best an experience like that can be from start to finish. I dont recommend anyone get into a rehab situation, but if you do this place is great. THIS REVIEW WAS FOR THE SPOKANE LOCATION!

Useful Report

Reply from Royal Life Centers at Puget Sound 2026.09.11

We're so happy to hear that your stay with us in Spokane was a great experience. Thank you for acknowledging how hard our staff works, our staff members are what make our programs so transformative. We appreciate your review and hope to see you at our next alumni event!

Derek Saunders 2026.09.04

     

Loved staying here. As far as treatment centers go this is the best I've heard of they have tons of amenities to make ur stay easier. The food is delicious, with snacks available all the time, ice cream, nachos, u name it. The rooms are nice with very comfortable beds and tvs in ur room with streaming services to many popular apps including YouTube Paramount+ &Disney. Hard to ask for much more than that and all the staff were great and have been in our shoes. You also get opportunities to go on multiple outings every week including gym, meetings, native sweat lodge and other activities. Compared to my first treatment center it's a 5 star resort, only negative thing i could say was I wish they would allow visitors while ur there but I was only here for 14 days instead of the 28 i thought I was coming for.

Useful Report

Megan Williams 2026.09.03

     

Amazing place. Amazing staff. Amazing vibe.

Useful Report

Reply from Royal Life Centers at Puget Sound 2026.09.04

Thank you immensely for sharing this! Our staff and environment reflect our commitment to exceptional care. We're glad it resonated with you.

matt hollinberger 2026.09.02

     

Awesome staff. Everyone cares and is very helpful. It was a great experience and I feel so good and happy again.

Useful Report

Reply from Royal Life Centers at Puget Sound 2026.09.04

Thank you for sharing this! Knowing our staff made a real difference and that you feel good and happy again means everything to us.

Hope Jones-Calhoun 2026.08.25

     

Thank you royal life for saving my life ypu guy are the best from the moment I walked in I felt safe the staff are all amazing groups and sweat and meetings and gym all ina week. My councilor dove deep into trauma and grief and losss and groups covered relapse prevention. This place has a beautiful aura there was no drama at all. On to 12 week thank you sooo soooo much Shout out to Michelle Teresa Josh and Scott and sean Derek etc. Love yall

Useful Report

Reply from Royal Life Centers at Puget Sound 2026.08.28

Thank you for your wonderful feedback! Feeling safe and supported matters most. We're thrilled the program, groups, and team made such a meaningful impact. Onward to continued success!

Chromylon 2026.08.19

     

Terrible place. Insane amount of discrimination from staff. Paperwork is misspelled and disorganized. Staff is completely untrained in substance abuse. They can’t even spell the substances on paper. Staff has an insanely low literacy rate. Insanely low reading comprehension. Your friends and family are not properly monitored for safety. Staff are constantly missing check ups and notes and just throw whatever half assed observation they can into the system. Insane amounts of ligature risk for suicidal patients. Predatory practices of getting you to sign into the facility while you’re strung out on substances and alcohol and they’re aware of it and actively talk to each other about how you’re not paying attention to anything you’re signing. Which is illegal and it’s in training specifically not to target people like that. They do it anyways. Incapable of accommodating disability. They spend your money on items like massage chairs instead of removing the mold growing on the walls and in the ac. The rooms smell like trichoderma fungus. I don’t know if anyone willingly comes here.

Useful Report

Reply from Royal Life Centers at Puget Sound 2026.08.21

We're so sorry to hear that your experience was anything less than amazing. We would greatly appreciate some more insight into some of these statements, if you are open to speaking with us please email us at feedback@aliyahg.com.

Brad Green 2026.08.09

     

Useful Report

Reply from Royal Life Centers at Puget Sound 2026.08.09

Hi, Brad. We appreciate the rating, and are glad we could provide you with a positive experience!

D Grace 2026.07.10

     

This place gives you the run around. Do not recommend. I was told to bring a family member in tonight - so I called to confirm they were on the way. They tried to say there were no beds. So I reminded them of the previous conversation only an hour prior. The front desk reluctantly let us come. We get there, they refuse to accept the patient. They want her medically evaluated first. We do that. Then they say can come. We start heading that way (over an hour). They call me again and say nevermind, the patient cannot come. No reason. Just denied. We reminded them the patient was medically evaluated to ensure she was healthy enough to attend rehab and offered for them to speak to the doctor. Didn’t matter. Highly unprofessional and disorganized. Terrible communication . Discriminatory practices (and yes, I’ve already confirmed this with a lawyer). Zero stars.

Useful Report

Barbara Berreth 2026.06.26

     

Some of the staff would go through your personal property without your permission they watch you on camera when you're in your room. There is no privacy

Useful Report

Reply from Royal Life Centers at Puget Sound 2026.06.26

We take all feedback seriously. Privacy and respect for personal belongings are essential. Please contact us at feedback@aliyahg.com to address your concerns directly.

Kristi S 2026.06.10

     

This place has helped me at my lowest.. I’ve been so thankful to get this experience and reset.. the staff has been nothing but supportive and have not only made sure to help by any means here but help make plans to support my recovery when I get out of here.. thank you royal family!

Useful Report

Reply from Royal Life Centers at Puget Sound 2026.06.10

Hi, Kristi. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us to help you, we wish you all the best.

Ren Bromley 2026.06.09

     

Royal life is an amazing treatment center. It’s helped heal me in so many more ways then I could have ever imagined. The staff here is amazing and don’t give up on you even when you feel like giving up on yourself

Useful Report

Reply from Royal Life Centers at Puget Sound 2026.06.10

Hi, Ren. Thank you so much for leaving us a stellar review!