Verified Company
Our 12+ year-old water heater quit working and began leaking this past Sunday. Raul Robles from Rite Way Heating, Cooling & Plumbing came out that very same day to see if the unit was repairable. Unfortunately, it was not repairable. Raul clearly reviewed all of our options with us and provided us with estimates for each option. Two days later, Rite Way sent Raul back to us and he swapped out our old broken water heater and installed a brand new unit. Raul did an amazing job, especially since he was completely by himself and water heaters are not exactly lightweight. Rite Way specialists, like Raul Robles, always handle themselves professionally and leave us with a confident feeling that our heating, cooling and plumbing systems are in good hands.
Reply from Rite Way: Tucson
2024.03.13
We appreciate you taking the time to share your positive experience with us! It warms our hearts to hear that Daniel provided meticulous and clear service during your Spring checkup. Our team always strives to handle themselves professionally and leave our customers feeling confident in their systems. Thank you for choosing Rite Way Heating, Cooling & Plumbing for your home needs!
Tate was great. Explained everything to answer all my questions. Professional, thorough, and just a nice guy.
Reply from Rite Way: Tucson
2024.05.15
We're truly delighted to hear such high praise for Michael, Kurt! We always aim to ensure our customers understand the work we do, and it's great to hear Michael achieved this. Your positive comments are a testament to his professionalism and dedication. Thank you for choosing Rite Way Heating, Cooling & Plumbing, we look forward to serving you again!
Update Sept 3 2026 - Now that it’s been a few days the A/C unit that was installed seems to be too excessive for my home. I have a townhouse and this unit is loud, huge (they had to carve out an extra 2 feet of space in my ceiling to fit it in), and is blasting the air through the vents making the whole system way too noisy. They came and turned the fan down which seemed to help a bit but apparently the airflow cannot be calmed down. I have to turn my tv audio way up every time it comes on, and that’s downstairs from the unit. Upstairs in the bedroom and in other rooms it’s much worse. A drywall expert is coming next to fix the ceiling around the unit, so while that may help with the noisy unit itself it doesn’t sound like there are options for the noisy airflow. Will update as things develop but for now it seems they installed a new A/C unit that’s just too much for my place.
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Update August 2026 - called RiteWay again after more issues with my A/C Unit. Jered and his teammate were sent over to take a look. This time the issue was beyond fixing as my Unit is just too old. But Jered and his coworker did what they could to help for quite some time, and I appreciate the effort.
Later it was Jay who came to assess and to go over my options and we settled on a system to be the replacement.
Today it was Daxton and his team who came for the installation. Did a great job despite the rain for a good part of the morning, and needing to increase the “cabinet” in my ceiling to fit the unit. A lot of work done today and it all went very well.
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Called these guys twice this year... first was for A/C service (where water was leaking thru my vents in the ceiling down to the carpet) back in July. Matt B was sent over, and he did a great job cleaning things and replacing the piping causing the dripping, on my system that really needed a good refresh.
Then this week Greg was sent over to help with two issues in my bathroom, a leaky faucet and parts that needed replacement in the toilet. Again, both issues were addressed (faster than I expected) and have a nice new faucet and functioning toilet again.
Both techs were great, friendly, and did a good job explaining the sources of the issues, and going over options. Much appreciation for helping with the fixes!
Reply from Rite Way: Tucson
2026.09.01
Wow, it sounds like you've had quite the journey with us! We're so glad Matt, Greg, Jered, and Daxton could assist with your A/C and plumbing needs. Your appreciation means a lot to us! We’re always here to help.
Ryan was very knowledgeable and professional. He did an excellent job.
Reply from Rite Way: Tucson
2025.10.18
Thanks so much, Russ! We're glad to hear that Ryan impressed you with his expertise and professionalism. It's our goal to provide excellent service, and we’re always here for your needs!
Carlos was very professional and helpful in explaining the problems leading to our clogged sink, and he helped us adjust the flow in our toilet as well. Excellent worker, knowledgeable and a good communicator!
Reply from Rite Way: Tucson
2026.09.03
Thanks so much for your kind words! We're delighted to hear that Carlos provided such professional service and clear explanations. Your satisfaction means the world to us, Marcia! We're here whenever you need assistance!
Chris W. Did a detailed, professional job on our HVAC system. He was considerate, detail focused and precise in all aspects. Chris was personable and easy to talk with.
Reply from Rite Way: Tucson
2025.11.19
Thanks for your kind words! We're so glad you appreciated Chris's thorough and friendly service. It's always great to hear how our team connects with customers. We're here whenever you need us, Withania!
We originally bought our water softener from Pristine water almost exactly 4 years ago (it was a very expensive softener). They are now merged with Rite Way.
We moved houses 1 year ago and we had them move our water softener to our new house. They charged us a pretty penny to transfer (we had no idea we were going to be charged, let alone several hundred dollars just to transport it a few miles). A few months after they transferred it, there was a leak. They sent someone out to fix it (apparently nothing was under warranty) and they didn’t take any responsibility for the leak, and we paid several more hundred dollars. Now 8 months later there’s another leak in the exact same spot as the leak 8 months ago. They decided to replace another part along with the leak (without letting us know) and charged us several more hundred dollars…
We have tried to talk to customer service and we Don’t get Any answers. We thought we were buying a good quality water softener but it has broken several times in the last 4 years and Rite way hasn’t taken responsibility.
This is the first time I’ve ever given a 1 star review, and they definitely deserve it.
can’t say enough good things about Marcus with RITEWAY Heating, Cooling, and Plumbing. He was exceptionally professional, courteous, knowledgeable, and, most importantly, honest.
Marcus quickly identified the problem with something that had originally been installed by RITEWAY about two years ago and had since failed. Instead of making excuses or trying to sidestep the issue, he was straightforward about what he found and went above and beyond to help us get it resolved. That kind of integrity is becoming incredibly hard to find.
I sincerely hope RITEWAY management recognizes what they have in Marcus. An honest technician who puts the customer first is an asset to any company, not someone who should ever be penalized for telling the truth. His professionalism and integrity left a far greater impression on us than the original problem ever could.
Marcus represented RITEWAY exceptionally well, and he is the reason I would feel comfortable recommending them. Take care of technicians like Marcus—they’re the ones who earn customers’ trust and keep them coming back.
Reply from Rite Way: Tucson
2026.09.03
Wow, we truly appreciate your kind words! It’s wonderful to hear how Marcus showcased his professionalism and commitment to honesty. Thank you for trusting us, and we’re thrilled to have him on our team!
I needed a safety check on my furnace in the attic. Mike Davis with Rite Way show up to do the service. Mike was very professional and went above and beyond to explain the service he was providing. He made me feel like I had called the right company, he provided alot of knowledge and advise. Will definitely be calling Rite Way for any future needs. Thank you.
Reply from Rite Way: Tucson
2026.09.03
Thanks so much for your kind words, Oscar! We're glad to hear that Mike provided excellent service and made you feel confident in your choice. We're always here for your future needs!
Chance was great ‘Justus lewallen’ he got me good and took care of at a good cost
Reply from Rite Way: Tucson
2026.09.03
Thanks for your kind words! We're so glad to hear that Chance provided excellent service at a great price. Your satisfaction means a lot to us. We're always here for your home needs!
Yesterday Jerad came to our house within 3 hours of us calling Rite Ways dispatch to help us with fixing the clogged pipe that drains the HVAC system. Our AC was cooling our house down in no time, thank you for your help! Luckily we got our AC last year with Rite Way HVAC so this service was all under warranty and Jerad came over to assist us with no charge.
Reply from Rite Way: Tucson
2026.09.03
Wow Morgan, what a quick response! We're grateful Jerad could assist you so promptly with your HVAC issue. It's fantastic to hear that your AC is back in action without any cost. Thank you for choosing us!