You may lose weight…but only because your pocket has been picked!
Like many others below, I have had an issue with an expensive payment being taken from my account that I believed was cancelled. Beware of signing up on trials as I had difficulty technically adjusting the substandard app to tailor to the length of subscription that I wanted, ended up signing up under 2 different emails to get the 6 month trial (and was told one was cancelled) but am now having difficulty with much inflated automatic renewal charges. It also isn’t easy to speak to someone and the chatline is pretty useless and the conversation one-sided. While the trial is reasonable, the hikes make the programme too expensive for an app (£120 for 6 months is ridiculous and it is double what many sites, including the AI description, advertise for RH!) and cancelling is confusing and difficult. If the app were less confusing, more flexible, and the staff more accessible, I might use the app by adjusting my subscription to periods where I know that I have the free time to use it. However, the company seems to be making more money by promulgating confusion, which is a pity. In my case, while acknowledging confusion and technical issues as well as being able to observe that the app has not been used in 6 months, they are refusing to refund and cancel, even though charges were made only minutes before I requested a refund. (When I asked them to extend the subscription from 3 to 6 months a year ago, though, there was no problem refunding the 3 month subscription, so refunds are easy for them to do). This is a case of greed, pure and simple. BUYER BEWARE!
Verified Company
