Rejuvance Medical التقييمات

Thank you for sharing your feedback on this platform. We sincerely regret any distress caused by our recent communication as it was never our intention to be dismissive or manipulative. We always aim to provide the highest level of care and support to our patients.

Throughout the preoperative and recovery phases we have consistently emphasised the importance of aftercare to ensure the best possible outcome. While we are not suggesting that aftercare was not followed, we did anticipate a slightly longer recovery time in this case, hence the team have been asked to stress the need to adhere strictly to all aftercare advice given on a regular basis. The tone of our messaging was clearly misjudged in this case and we apologise for this. In addition, at no point have we suggested that the results are unsatisfactory. On the contrary, objective assessments that have been shared with your partner, show significant progress albeit with one side recovering only slightly slower than the other. However, this was expected right from the off.

Our team has worked diligently to provide comprehensive support, from the initial consultation to post-operative care, including assigning a dedicated therapist for ongoing reassurance on a weekly basis. Recovery from this procedure takes time, with results evolving over months. We have stressed the importance of giving at least three months prior to assessing results so judging the outcome at five weeks is premature to say the least.

We understand that experiences vary and we acknowledge that communication can sometimes be misinterpreted but the team were not being manipulative. We stand by our commitment to professionalism and patient care. While we respect your opinion, we also have a responsibility to uphold the integrity of our business and the hard work of our team. We will continue to provide our patients with high quality care. We remain available to assess concerns and explore solutions if needed.

We hope your partner’s recovery continues smoothly and leads to a satisfactory outcome.

Dear sir,

Thank you for your review. I am the manager for Rejuvence Clinic. We take all of our reviews extremely seriously, especially when we are deemed to have performed below our extremely high standards. We have looked into your case and do feel that your review is not a fair reflection of actually what happened that day. You were the last patient of the day. You were more than 45 minutes late. The entire surgical team and the receptionist stayed back more than one hour after their finishing time to ensure that your son received his treatment, especially since you were travelling from such a long distance. In addition our receptionist went out twice leaving her office to look for your wife and child who were instructed to wait at a specific location as you were struggling to find us. Our confirmation emails have explicit information regarding the exact location of the Clinic, all major landmarks nearby, all areas where you can park,and a multi-storey carpark that is only 5 to 6 minutes walk from the clinic as well as all major train stations. We do also expect that parents will plan their journey, especially if coming from such a long distance. Our location is also extremely well marked on Google Maps. Having said that we do understand that those coming from outside London can find it quite challenging to travel to us by car. We have discussed your case with our receptionist and do feel that your criticism is not a fair reflection at all of what happened. In addition she did not ask your name when you did arrive because you were the last patient that was expected that day. We are glad that the surgery went well. Any other clinic would have cancelled your case and would have advised you to rebook and forfeit your deposit. We go to extreme lengths to ensure we deliver the best service possible and hence an entire team including our receptionist waited back to ensure that you did not miss your appointment.