Verificeret
A gem in Oravik!
☺ This apartment was really great. It was very close to the ferry terminal and yet located in a place extremely convenient for any tour around the island of Suðuroy. It's very modern and offers all amenities you may expect when staying on your own. We did not miss anything. What is absolutely striking is the space - it's huge and you will not be confined by any stretch of imagination. It also has a nice garden which comes really handy in a good weather. All the equipment in this penthouse is top-notch providing ultimate comfort in use. Communication with the host was easy and we got all the answers whenever in need. Parking place is offered and you do not need to worry if you travel by car. Overall we're absolutely happy with our stay and can recommend the place to anyone.
☹ N/A
Verificeret
Bad
☺ The apartment itself is in a great location and has good facilities, but I cannot accept such poor service and attitude from the host.
☹ I messaged the host in advance through the platform but never received any reply. Upon arrival, we found that there were no bath towels, bedsheets, or pillowcases. I tried calling the host, but they didn’t answer, and their text responses were extremely slow. The host said they didn’t know we had a booking for that day and kept asking how many guests were staying—without offering any apology. They even stated that providing towels and linens would come with an extra charge.
I pointed out that these items were clearly listed as included on the booking page, and there had been no prior communication about any extra fees. The host’s responses were rude and disrespectful. We were unable to shower until after 7 PM that day. When we returned late at night from an outing, we finally found clean towels and linens had been delivered.
Svar fra Penthouse by Krambatangi - Stilfuldt ophold med udsigt over fjord og fjelde
Thank you for your feedback. We are honestly horrified to read about your experience, and we offer our sincerest apologies.
We want to inform you and future guests that as of January 20th, the property is under completely new management and hosting. The previous management agreement has been terminated, and the owner has now taken full, direct control of the operations.
The issues you experienced with communication and basic amenities are unacceptable and do not reflect our standards. We have made these changes precisely to ensure that every guest from now on receives the high-level service and hospitality that this apartment deserves. We would have loved the chance to make this right for you personally, and we are deeply sorry for the frustration this caused.
We want to inform you and future guests that as of January 20th, the property is under completely new management and hosting. The previous management agreement has been terminated, and the owner has now taken full, direct control of the operations.
The issues you experienced with communication and basic amenities are unacceptable and do not reflect our standards. We have made these changes precisely to ensure that every guest from now on receives the high-level service and hospitality that this apartment deserves. We would have loved the chance to make this right for you personally, and we are deeply sorry for the frustration this caused.
Verificeret
Exceptional
☺ Det var rent og værelserne var dejlige men der mangler en form for udluftning eller lufttilførsel i det værelse der ikke havde vindue
Det var fedt at vi kunne side udenfor i et skærmet område hvor der kunne grilles og hoppe i spaen
☹ nøgle boksen var ikke let at åbne da den sad en smugle fast, det have været dejligt om der var et håndtag på ydersiden af altan døren
Verificeret
Skønt sted i skønne omgivelser. Lidt dyrt for en familie men også meget luksuriøst
☺ Nyt og lækkert og lyst med skøn udsigt
