Paddy Appliances Reviews

Thank you, Stephen! We're thrilled to hear you're happy with our service and that your coffee machine is working like new. Your recommendation means a lot to us!

Thank you, Clonkeen90, for your review! We’re glad you had a positive experience and appreciate your feedback. If there’s anything we can improve further, feel free to let us know!

Thank you, Shane! We're so glad you found the service helpful and the preventative advice useful. Your recommendation means a lot to us!

Thank you, Rachel! We're thrilled to see your positive feedback. It means a lot to us, and we hope to continue providing you with a great experience!

Thank you, Sam, for your support! We're thrilled you had a great experience. We look forward to serving you again!

Thank you, Keith! We're thrilled to hear everything went smoothly and your machine is running like new. Your feedback means a lot to us!

Hi Darren, we’re sorry for the inconvenience caused. We recommend reaching out to our customer service team to address this issue directly and ensure it’s resolved to your satisfaction. Your feedback is valuable, and we’ll improve from this.

Thank you, Catherine! We're thrilled you enjoyed our service and appreciate your kind words.

Thank you, Lara! We're glad we could help. If you need anything else, feel free to reach out!

Thank you, Aine! We're so glad to hear you had a great experience. Your support means a lot to us.

Thank you, Brian! We're thrilled to hear you're happy with the repairs and that your coffee machine is working like new. Enjoy your freshly brewed coffee!

Thank you, Nicusor, for your support! We truly appreciate your feedback and are glad you had a great experience with us.

Thank you, Jan! We're thrilled that our team could help fix your machine and provide responsive support. Your recommendation means a lot to us!

Thank you, Seamus, for sharing your updated experience! We're delighted to know our team provided you with prompt and supportive service. Your recommendation means a lot to us!

Thank you, Kathleen! We're thrilled to hear your Gaggia is working perfectly and that our team provided great service. Your kind words mean a lot to us!

Thank you, Darren! We truly appreciate your support and are glad you had a positive experience with us.

Thank you, Karl! We're thrilled to hear you're happy with the service and that your coffee machine is working like new.

Thank you so much, Howard-James! We’re thrilled you had a great experience and deeply appreciate your support.

Thank you, Niall, for your positive feedback! We’re thrilled you had a great experience and appreciate your support.

Hi Graham,

Thank you for sharing your feedback. Our team has already been in touch with you via WhatsApp to review the situation in detail and it was confirmed by you that a dry filter was installed once you received the machine and for this reason there was no water flowing at first. In addition, you will receive filter replacements reminders every 90 days from repair to help you keeping your machine in shape so new real problems don't prevent the machine from working.

To clarify our process — we receive a large number of repair requests daily for various appliances that we don't actually repair (TVs, radios, hair straighteners, etc.), which is why we use automated tools to filter and route messages before an agent assists directly. Once your message and video were received at 3:28 pm, our agent began reviewing your repair history and test reports around 4:00 pm.

After checking the repair log, quality-control videos, and delivery details, we identified that the issue was likely related to the installation of a new or dry water filter, which is a common user-side issue. As advised, the filter needs to be soaked in water for at least five minutes before installation and the machine should be purged (approx. 250 ml of water) to remove air from the system. This is a standard step outlined in the manufacturer’s manual and not a fault with the repair itself.

Your machine was received on 14/10/2025, repaired, tested, and dispatched back to you on 16/10/2025 — all within our normal turnaround time. Our records show that every step of the process, including testing and communication, was handled professionally and according to procedure.

We truly understand how frustrating it can be when a machine doesn’t work as expected upon arrival, and we appreciate your patience while our team reviewed everything promptly.

Our goal remains to provide Ireland with a reliable, high-standard coffee machine repair service, so customers don’t have to send machines abroad for service. We’ll continue to improve and take all feedback seriously as we grow.

Thank you for your understanding and support,
The Paddy Appliances Team