Verified Company
I worked with Novel Management for just over 5 years. They are very responsive and helpful. Their setup makes it easy for owners to stay updated about their properties. I felt very assured that my family's home was in excellent hands. I will happily recommend Novel Management to anyone in search of a reliable, professional property management company.
Reply from Novel Management
Hi Ana! Thank you so much for all the kind words. That really means a lot to us. I will relay the message to our team. Again, thanks so much and we wish you the best from all of us at Novel.
Newer edit: Our new company is making us $400 more than what this company offered; Im glad we didnt rush into working with NM.
New edit: found a better company that doesnt require you to allow unauthorized fees. Look elsewhere.
Edit: i am lowering my review because after being bombarded with requests to delete my review by the owner, it turns out they decided to put misleading comments about my review. I never stated i was a client, i was about to be a client and was inquiring about their services in-depth. This company definitely lost a potential client. They state they are honest and transparent, yet they insist on not getting your approval before taking funds out of your account to pay for repairs. That doesn't seem honest to me, nor would any other property management company agree. The owner is also very argumentative and always thinks he is correct, just look at all his responses to negative reviews; definitely not the person I'd like to trust my home with.
They expect you to allow them to charge your account for repairs without your approval. They informed me they will not notify me first nor wait for my approval before withdrawing my funds to conduct a repair. There isn't even a cap to the amount that they can withdraw, as long as it falls under the 'minor' repair category. Considering historical reports of other property management companies charging unapproved/hidden/unwarranted fees, this was a big concern for us. It seems like an easy step to accommodate as who would like their funds withdrawn for something they have not yet approved? The owner did not budge on this point; we will not be taking unnecessary risk.
Novel Management has been absolutely amazing to work with! Their team is professional, responsive, and truly goes above and beyond. From handling tenant issues to keeping properties in top shape, they’ve made the entire process smooth and stress-free. I couldn’t be happier with their service—highly recommend
Reply from Novel Management
Thank you Gabriel! That is such a nice review and the team really appreciates it so much!
In the two years I've had Novel Management as the middle entity between us the renters and the owner of the property, Novel Management and Maria Alejandra Gonzalez have been amazing! Fast, effective, professional response and service always. We greatly appreciate it.
Reply from Novel Management
Thank you Jorge for being a great tenant as well! We will be sure to communicate your message to Maria Alejandra!
Hemos estado rentando desde hace dos años con Novel M. y la verdad súper contenta. Siempre al pendiente de cualquier requerimiento, muy atentos y respetuosos no hemos tenido ningún problema por lo que estamos contentos con todos los servicios, esperamos seguir compartiendo más años junto a ellos
Reply from Novel Management
Hello Cristina, thank you so much for the review! We will go ahead and forward your message to Arnaldo, who has been your property manager. Thanks again!
Pleasure to work with Novel Management. Very responsive and diligent. I recommend these guys.
Reply from Novel Management
Yoni, it has been a pleasure working with you throughout all these years. We hope to keep providing you a great service!
I am so impressed with Novel Management! Looking online for property management companies in South Florida, it seemed to me that they were the clear choice. Just compare their pricing page to other competitors, and you’ll notice right away that Novel stands for simplicity and transparency. And yet, as I got to know them, I continued to be pleasantly surprised by the honesty and integrity behind this company. They really mean what they say! Federico is a stand-out professional, who is knowledgeable, helpful and communicative, and a pleasure to work with.
In a world where so many companies are just out to make a quick buck, it’s refreshing to work with one that really cares and is genuinely interested in helping people and doing a good job. Thanks again! 👏
Reply from Novel Management
Alexis, thank you very much for this thoughtful review. I will forward this to our team as it really means a lot for us. Wishing you all the best!
I am a Broker, and I just had the pleasure of working with Maria Alejandra Gonzalez to help my client with renting an apartment.
She has been great at communicating and being on top of things every step of the way, and I pook forward to working with her again :)
Reply from Novel Management
Thank you very much Enrico. We will pass on the message to Maria Alejandra!
1. Multiple times the AC broke. This happened on several occasions over the weekend and was left without AC
2. Unit was handed over with many AC related problems. The landlord used bleach pellets which the AC specialist informed me is not recommended and cause illness. I suffered from severe allergic reactions. The AC specialist informed me they had never seen such dirty coils.
3. Toilet that flooded apt. and neighbors
4. Freezer broke multiple times
5. Shower door fell off hinges and I was unable to use the shower for one weekend due to the door blocking the entrance and the team not working on weekends.
6. Dryer blew up in smoke when in use 1X, management did nothing.
7. Dish washer never worked over the course of 11 months. I had someone in my apartment trying to fix it every 2 -3 weeks. Eventually they said they would replace it unit completely, but ultimately rescheduled several times.
It is clear, Novel Management did not properly maintain the unit. Many of these issues were not resolved in a timely manner and made for a very uncomfortable living experience. As an owner, I would never use Novel Management, as it's clear they do not maintain the properties they oversee. Novel Management team was extremely defensive and often rude when issues were reported. If you are considering renting a property managed by novel management I highly recommend looking elsewhere. I’ve lived in other rental buildings in Miami, in particular with Aire communities and did not experience any issues like this.
Reply from Novel Management
Taylor,
It is very sad that you went ahead to write a negative review, when all we did was treat you nicely and concede to all of your requests. You kept the balcony door open at all times, and never changed the AC filter, until the AC broke down. However, the owner decided to fix it for you at his cost. You flushed large bandages down the toilet, and flooded the apartment, causing damages to the unit as well as the downstairs neighbor. However, everything was immediately fixed and owner did not charge you for damages. The freezer was fixed, the dryer was fixed, and the bathroom doors was fixed, all in a timely manner.
The past tenant never had any of these issues, so they were most likely caused by your mistreatment. When we could not fix the dishwasher because the certain piece was in backorder, we offered to replace it. You accepted and then did not let us install it. We had to place it in a warehouse for months. Even so, we treated you nicely and the owner even returned your entire security deposit.
Let me just end with the fact that the buildings associations management was very happy to see you leave the building. I do not know what you did to them, but that just goes to show what type of tenant you are.
It is very sad that you went ahead to write a negative review, when all we did was treat you nicely and concede to all of your requests. You kept the balcony door open at all times, and never changed the AC filter, until the AC broke down. However, the owner decided to fix it for you at his cost. You flushed large bandages down the toilet, and flooded the apartment, causing damages to the unit as well as the downstairs neighbor. However, everything was immediately fixed and owner did not charge you for damages. The freezer was fixed, the dryer was fixed, and the bathroom doors was fixed, all in a timely manner.
The past tenant never had any of these issues, so they were most likely caused by your mistreatment. When we could not fix the dishwasher because the certain piece was in backorder, we offered to replace it. You accepted and then did not let us install it. We had to place it in a warehouse for months. Even so, we treated you nicely and the owner even returned your entire security deposit.
Let me just end with the fact that the buildings associations management was very happy to see you leave the building. I do not know what you did to them, but that just goes to show what type of tenant you are.
"I've been working with Novel Management to manage my rental properties, and the experience has been outstanding. Their team is incredibly professional, responsive, and always goes the extra mile to ensure my properties are well-maintained and my tenants are satisfied. They've made the process of property management seamless, allowing me to focus on other aspects of my life.
I've had a few other property managers in the past, but none have been as attentive and proactive as Novel Management. They handle everything from tenant communication to maintenance and repairs, and they do it all with a high level of professionalism and care. I highly recommend Novel Management to any property owner looking for a reliable and efficient property management service."
Reply from Novel Management
Victor, thank you for being such a great client throughout these years. We really appreciate your thorough review. All the team here at Novel wish you the best on your next endeavors and we will stay in touch!
First of all, both federico and arnaldo were very kind all the time.
However, since the very beginning many mistakes happenned. e.g. incomplete rent deposits and so late, miscommunications between them, they blame for all mistakes to their managing software "state of the art"? not assuming responsibility, unable to solve problems, and almost always they take tenant´s side not the owner, therefore, i would not recommend novel AT ALL.
Reply from Novel Management
Dear Mr. Franco,
Thank you for mentioning that our team was always kind to you.
However, I must address your claims head-on: there were no mistakes on our part, and it is simply incorrect to suggest otherwise. The confusion surrounding your property’s financials was entirely on your end, and we spent countless hours explaining everything to you until you finally understood. We never blamed our software, as there were no issues with it, nor did we ever shy away from taking responsibility for anything within our control.
Your behavior toward our team was consistently disrespectful from day one, yet we remained professional and patient throughout. Regarding your tenant, while you refused important repairs that would have improved the situation, we still managed to ensure she paid all of her rent. Even when she delayed payment by just a few days because she had just given birth, you focused on collecting the $100 late fee, accusing us of favoring the tenant. In that case, we still ensured she paid the fee.
Our role is to serve the owner’s interests, but showing no understanding or compassion in certain situations is neither reasonable nor productive.
Thank you for mentioning that our team was always kind to you.
However, I must address your claims head-on: there were no mistakes on our part, and it is simply incorrect to suggest otherwise. The confusion surrounding your property’s financials was entirely on your end, and we spent countless hours explaining everything to you until you finally understood. We never blamed our software, as there were no issues with it, nor did we ever shy away from taking responsibility for anything within our control.
Your behavior toward our team was consistently disrespectful from day one, yet we remained professional and patient throughout. Regarding your tenant, while you refused important repairs that would have improved the situation, we still managed to ensure she paid all of her rent. Even when she delayed payment by just a few days because she had just given birth, you focused on collecting the $100 late fee, accusing us of favoring the tenant. In that case, we still ensured she paid the fee.
Our role is to serve the owner’s interests, but showing no understanding or compassion in certain situations is neither reasonable nor productive.
Stress-free property management!
Novel has been a lifesaver for managing my rental property! They handle everything from listings to tenant screening to lease agreements, and they always keep me informed.
Their network of local repairmen is amazing. They handle tenant requests, find the right person, and schedule it all, saving me so much time and hassle. Highly recommend Novel for anyone needing a reliable property manager!
Reply from Novel Management
Eduardo, thank you very much for your thorough and thoughtful review. We are very pleased to have been able to provide you quality service throughout these years. Always wishing you the best and hopefully we can work again in the future!
I was renting an apartment at hidden bay for 4 years. Arnaldo Cataño from Novel management is the manager of the apartment. Every time any appliance stopped working he arranged the service within 10 min. The AC stopped working once and he sent someone to fix it within 2 hours. Arnaldo is extremely responsible, trustworthy, and takes his job very seriously.
Reply from Novel Management
Thank you very much Belina! We appreciate your review. Wishing you all the best.