Maria was an absolute pleasure to work with! She was professional, responsive, and very helpful throughout the entire process. Great communication and a wonderful experience overall.
Thanks so much Jay, I'll be sure to tell her. Hope to work with you again in the future!
Barbara Tojo2026.09.30
I had a wonderful experience working with Novel Management. Professional, responsive, and dedicated throughout the entire transaction. His communication, attention to detail, and commitment to making the process smooth and successful were truly appreciated. It was a pleasure working with him, and I would highly recommend him to anyone looking for a knowledgeable and trustworthy real estate professional. Looking forward to working together again!
Thank you so much Barbara! Wishing you all the best
Rodrigo Saenz2026.07.30
Thomas made my apartment search so much easier. He was responsive, patient with all my questions, and really listened to what I was looking for instead of just pushing listings at me. He helped me find a great place and made the whole process feel simple instead of stressful. Highly recommend if you’re looking for someone who actually has your back!
Thank you! It was great to work with Christel as well. Hopefully we can work again in the future.
Maria Quintero2026.07.14
I recently moved one of my clients into one of their properties, and I am thoroughly impressed. The team is incredibly helpful, fast to reply, attentive, and punctual. They conducted the most detailed move-in walkthrough I have ever seen in my life! My client is very happy with the experience, and I am positively impressed by their level of professionalism. Highly recommended.🤝
Hi Maria! Thank you so much for the nice review. We will be sure to keep your client happy!
isabel bermudez2026.06.22
Thomas is the best realtor I have had the pleasure of working with. He truly takes the time to understand his clients needs and works diligently to help them find exactly what they are looking for. I would highly recommend him to anyone in search of a dedicated and knowledgeable realtor. I have worked with Thomas on multiple properties over the years, and each experience has been exceptional!
Thank you Max! Our goal will always be to lessen your worries as much as possible and we will keep doing that!
Hotto Avila2026.06.11
I have worked with Novel Management on multiple projects and have always found them to be professional and responsive. They genuinely care about maintaning their properties to a high standard. Looking forward to future projects together
Thank you very much Mr Avila. It's always a pleasure.
Jackie Abrams2026.06.01
I’ve had a wonderful experience renting with Novelty Management. Their team is responsive, professional, and quick to address any issues that arise. They are understanding, genuinely care about their tenants, and make the rental experience smooth and stress-free. I truly appreciate their dedication and would highly recommend them to anyone looking for a property management company that values its residents.
Thank you Jackie for the kind words. It means a lot to us. You were such a great tenant and we were very happy renting to you. All the best!
Marisela Acosta2026.06.01
Federico Nunez at Novel Management was a pleasure to work with. From the beginning of the transaction up to closing he was very professional, friendly and communicative. I hope to work with him again in the near future. We made a great team!
My experience with novel management has been 10/10!! Maria Alejandra has been very responsive and attentive! Will definitely be contacting you guys again!
Thank you Ricardo for being a great tenant! We hope to keep providing you great service.
Ana Zangroniz2026.04.13
I worked with Novel Management for just over 5 years. They are very responsive and helpful. Their setup makes it easy for owners to stay updated about their properties. I felt very assured that my family's home was in excellent hands. I will happily recommend Novel Management to anyone in search of a reliable, professional property management company.
Hi Ana! Thank you so much for all the kind words. That really means a lot to us. I will relay the message to our team. Again, thanks so much and we wish you the best from all of us at Novel.
Thank you Laura for being a great tenant! We wish you the best!
Aaron F2026.01.25
Newer edit: Our new company is making us $400 more than what this company offered; Im glad we didnt rush into working with NM.
New edit: found a better company that doesnt require you to allow unauthorized fees. Look elsewhere.
Edit: i am lowering my review because after being bombarded with requests to delete my review by the owner, it turns out they decided to put misleading comments about my review. I never stated i was a client, i was about to be a client and was inquiring about their services in-depth. This company definitely lost a potential client. They state they are honest and transparent, yet they insist on not getting your approval before taking funds out of your account to pay for repairs. That doesn't seem honest to me, nor would any other property management company agree. The owner is also very argumentative and always thinks he is correct, just look at all his responses to negative reviews; definitely not the person I'd like to trust my home with.
They expect you to allow them to charge your account for repairs without your approval. They informed me they will not notify me first nor wait for my approval before withdrawing my funds to conduct a repair. There isn't even a cap to the amount that they can withdraw, as long as it falls under the 'minor' repair category. Considering historical reports of other property management companies charging unapproved/hidden/unwarranted fees, this was a big concern for us. It seems like an easy step to accommodate as who would like their funds withdrawn for something they have not yet approved? The owner did not budge on this point; we will not be taking unnecessary risk.
You were never a client of ours. You reached out to inquire about our services, and we provided a detailed market analysis for your property—at no cost—as a courtesy. We clearly explained our repair policy, including how we classify minor vs. major repairs, and that owners are always informed of any repair requests. You expressed that this structure did not align with your preferences, and we mutually agreed that we were not the right fit for your needs. You then proceeded to write a negative review.
This review is misleading, as it implies a client relationship that never existed. We pride ourselves on transparency, communication, and service, which is reflected in the many positive reviews from actual clients we’ve worked with over the past decade. This is a very distasteful way to try and hurt an honest business.
Gabriel Patxot2025.07.03
Novel Management has been absolutely amazing to work with! Their team is professional, responsive, and truly goes above and beyond. From handling tenant issues to keeping properties in top shape, they’ve made the entire process smooth and stress-free. I couldn’t be happier with their service—highly recommend
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