Thank you, Michael Smith. We are thrilled to see you had a positive, 5 Star experience with our team. Thank you for choosing Moore Mechanical!
Linda Freeman2026.10.21
My tankless condensing hot water heater stopped working, and I needed a replacement. The installation of the new boiler was completed today. The techs did excellent work and took great care to leave my house clean. Wonderful service. I would highly recommend Moore Mechanical.
Thank you, Linda Freeman for the FIVE star review. We appreciate that you took the time to let us know how our team did on your project. Thank you again for choosing Moore Mechanical!
Tim Riddell2026.10.20
All these bandits were missing was a mask and a gun! The Cadillac tech was in my house for under an hour to address a furnace issue. $130 to show up. Plus $175 to diagnose the problem. Plus $126 to replace a fuse! $431 total. When I called to express my concerns (twice) I was not permitted to speak with a supervisor, was advised the CS rep would fill out a form and be the 'go-between' and I would hear from them in 5 days. Was further advised that Moore doesn't charge by the hour...they charge by the 'job'. Three jobs in under an hour! A $2 fuse! One of their competitors advised they would charge $125 service fee...and $125 an hour. That's $250 vs. the $431 Moore charged me. (The only reason I went with Moore because the TC location did a nice job 18 months ago quoting and installing central air here).
I feel as though I was treated very unfairly by the Cadillac office.
ADDENDUM--it gets even better! After about four days I received a call from Travis, a supervisor with Moore Mechanical to discuss my complaint. All Travis did for nearly 20 minutes on the phone was try to justify over-charging me for a standard visit and a fuse replacement. This went (ridiculously) on and on, as he attempted to explain to me why this service (in a rural Michigan county) costs THREE TIMES what the same service costs me in suburban Chicago, how the service call was really THREE functions that took place in just under an hour. 1. Arriving $130. 2. Evaluation $175 3. Replacing a fuse and removing a safety switch $126. So...Travis' implication was that I could have refused services #2 and #3 and paid ANOTHER vendor ANOTHER service fee to start all over. Also that if the service had taken 2 or three hours (it didn't) the cost would have been the same...so I actually was not understanding the "value" Moore was providing! Silly me! Finally...after I heard "I'm sorry you feel that way" three times, and realized I was not going to receive any consideration, just more lip service, I politely ended our conversation. THEN their service tech called me....for 'round two' I suppose. I was done.
Anyway....it's long and windy but I feel as though other consumers should be aware of the "value" they can look forward to when dealing with pricing that is strategically designed to serve only one purpose....to enrich Moore Mechanical.
I had the plumber return after ordering parts from Moen for the kitchen faucet. It still didn’t function properly so he recommended a new faucet. The plumber, Jeff did a great job and the new faucet installation was successful.
We are sorry to see you had a poor experience with us, Carlotta Schroeder, and that is reflected in your 1 Star review. We will look into this for you to see if there is anything we can do to help make your experience with us more positive. Thank you for your feedback.
Thank you, Johanna Mcclear. We are thrilled to see you had a positive, 5 Star experience with our team. Thank you for choosing Moore Mechanical!
Barbara Ruthe-Walsh2026.10.19
My experience was via remote with scheduling office & interaction with service technician, Andy Johnson. He was professional & kept me informed about service needs & steps needed to remedy.
Thank you,
Barbara Walsh, Homeowner
Thank you, Barbara Ruthe-Walsh. We are thrilled to see you had a positive, 5 Star experience with our team. Thank you for choosing Moore Mechanical!
R Thomas Scheer2026.10.19
I have been a customer for over 10 years. This last weekend my heating failed while a guest renter was there to enjoy an autumn weekend, and the temperatures fell into the thirties, and I called moore’s emergency services. A very nice lady attempted to schedule a tech to rescue the guest’s weekend. This was on a Saturday and the best Moore offered was over a week later. Several years ago when the min-split air conditioner failed on a very hot early summer day failed, I had a similar experience with Moore. They ended up replacing it, over several days later. When I asked for some compensation for lost rental income, which I felt was appropriate because the system they had declared ready to function well a few days earlier failed, they refused to help. It turns out their tech had not actually provided the service I was billed for. He was found to have been reporting service visits he never performed. Their only recompense was to tell me he was fired. I paid them in full, and continued to use them.
I continued to use Moore in spite of this for another few years until they failed completely to meet my need in the latest incident. If I do not need their services in an urgent situation, do I need them at all? Ask yourself that, taking into consideration their failure to provide, and billing for service not performed, before you use this company.
We are sorry to see you had a poor experience with us, R Thomas Scheer, and that is reflected in your 1 Star review. We will look into this for you to see if there is anything we can do to help make your experience with us more positive. Thank you for your feedback.
Tim Riddell2026.10.18
All these bandits were missing was a mask and a gun! The Cadillac tech was in my house for under an hour to address a furnace issue. $130 to show up. Plus $175 to diagnose the problem. Plus $126 to replace a fuse! $431 total. When I called to express my concerns (twice) I was not permitted to speak with a supervisor, was advised the CS rep would fill out a form and be the 'go-between' and I would hear from them in 5 days. Was further advised that Moore doesn't charge by the hour...they charge by the 'job'. Three jobs in under an hour! A $2 fuse! One of their competitors advised they would charge $125 service fee...and $125 an hour. That's $250 vs. the $431 Moore charged me. (The only reason I went with Moore because the TC location did a nice job 18 months ago quoting and installing central air here).
I feel as though I was treated very unfairly by the Cadillac office.
ADDENDUM--it gets even better! After about four days I received a call from Travis, a supervisor with Moore Mechanical to discuss my complaint. All Travis did for nearly 20 minutes on the phone was try to justify over-charging me for a standard visit and a fuse replacement. This went (ridiculously) on and on, as he attempted to explain to me why this service (in a rural Michigan county) costs THREE TIMES what the same service costs me in suburban Chicago, how the service call was really THREE functions that took place in just under an hour. 1. Arriving $130. 2. Evaluation $175 3. Replacing a fuse and removing a safety switch $126. So...Travis' implication was that I could have refused services #2 and #3 and paid ANOTHER vendor ANOTHER service fee to start all over. Also that if the service had taken 2 or three hours (it didn't) the cost would have been the same...so I actually was not understanding the "value" Moore was providing! Silly me! Finally...after I heard "I'm sorry you feel that way" three times, and realized I was not going to receive any consideration, just more lip service, I politely ended our conversation. THEN their service tech called me....for 'round two' I suppose. I was done.
Anyway....it's long and windy but I feel as though other consumers should be aware of the "value" they can look forward to when dealing with pricing that is strategically designed to serve only one purpose....to enrich Moore Mechanical.
We are sorry to see you had a poor experience with us, Tim Riddell, and that is reflected in your 1 Star review. We will look into this for you to see if there is anything we can do to help make your experience with us more positive. Thank you for your feedback.
Nikisha James2026.10.16
I highly recommend this company. Very professional!!! They gave me a same day appointment and was at my house within an hour to repair my garbage disposal. Nick was awesome as he explained everything to me, disposed the old garbage disposal, and cleaned up the area. The company is affordable and saved me a headache. I can't thank them enough
Thank you, Terri Kelty. We are thrilled to see you had a positive, 5 Star experience with our team. Thank you for choosing Moore Mechanical!
Jane Smith2026.10.15
Andy was on time, very cordial and professional. He did a very thorough job draining things and opening valves for winter protection. He was also friendly and personal, and explained many things he did apropos to closing down the cabin. We are so grateful and will choose your company again, particularly for the cabin opening in spring of 2027.
Thank you, Jane Smith. We are thrilled to see you had a positive, 5 Star experience with our team. Thank you for choosing Moore Mechanical!
Dianne McNamara2026.10.14
I had a problem with my Pressure tank, Jake serviced the tank and did a fantastic job. Jake was very helpful and friendly. Thank you. I would highly recommend Moore Mechanical.
Thank you, Dianne McNamara. We are thrilled to see you had a positive, 5 Star experience with our team. Thank you for choosing Moore Mechanical!
Julie Moses2026.10.13
Jason has been our tech lately....he's great and remembers our situation so we're not reinventing the wheel.I hope we continue to have him do our checkups and repairs.
J Moses
Thank you, Mim Van Horn. We are thrilled to see you had a positive, 5 Star experience with our team. Thank you for choosing Moore Mechanical!
robin graham2026.10.09
prompt on day of installation- had it complete within 1 1/2 hrs besides a part that was needed for a dehumidifier drain . very professional technicians .
Thank you, Randy Turner. We are thrilled to see you had a positive, 5 Star experience with our team. Thank you for choosing Moore Mechanical!
Shari Lenard2026.10.07
We have used Moore mechanical of Grand Rapids several time from a furniture repair to a kitchen drain sink repair. Amazing customer service, the technician that replaced an old sink for us did a great job. Very pleased at how the sink looks. Such a great company. Always our first call !!!
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