Verified Company
Everyone at Mid-Valley Chimney Repair and Sweeps was very professional and nice to work with, from the office staff to the professionals who came to our house. They made sure to protect the floor in the area they were working in but most importantly, took the time to explain in detail what they were doing and their findings, and recommendations for future care.
Chimney repair was done in a timely manner and all associates were helpful and very professional. I would recommend this company to anyone.
Reply from Mid-Valley Chimney
2026.09.01
Thanks so much for your kind words! Our team is thrilled you had a great experience and appreciate your recommendation!
Terrific job from the estimate to completed work. Communicative, on time, friendly & knowledgeable....what more can you ask for. I love their use of drones & images to help explain what needed done & show what work was done (esp as I wasn't about to climb that high!). Thank you for great service.
Cody was our chimney sweep. He was on time, friendly, and smart. He was a great representation of Mid-Valley. He gave us options for the needed repairs.
Thanks Cody. It was great working with you.
Reply from Mid-Valley Chimney
2026.08.27
Thanks so much for your kind words! Cody and our team really appreciate your feedback and look forward to helping again!
I had an incredible experience with Mid-Valley Chimney! They originally came out to install a chimney cap for us, but as work progressed, they discovered a few other issues that needed urgent attention.
Instead of just pushing extra work, the team was completely transparent, courteous, and professional. They took the time to explain everything clearly and worked closely with us to figure out the best, most practical solution for our home.
Huge shoutout and recognition to Vic, Doug, Dom, Seth, Tyler, Eli, Matt, Cole, Carolyn, Taylor, Collin, and Alex! It is rare to find a team this dedicated to doing the job right. Highly recommend them to anyone needing chimney work!"
Reply from Mid-Valley Chimney
2026.08.25
Thank you so much for your kind words! Our team is thrilled to hear you appreciated the transparency and dedication throughout the process.
Workers were very nice. Lots of mess left behind, replacement brick options were texted to me day of install. I made my best guess looking at my phone but they don’t match at all. Would have been nice for the workers to recognize that obvious issue and just decide not to complete work that doesn’t match. Cracks in wall and damaged plaster around the work site. Overall not great. Again, nice guys but I would not recommend to friends. I called the manager and shared this info with him.
Reply from Mid-Valley Chimney
2026.08.25
Hello William,
Thank you for taking the time to share your feedback, both here and directly with our manager. We take customer concerns seriously and continually strive to provide the highest level of service and workmanship possible. We would like to address a few of the concerns mentioned in your review.
Regarding the brick selection, we make every effort to match existing brick as closely as possible. In this instance, photos of the proposed brick were sent via text. While this is not our typical process, as we generally prefer to review brick selections with customers in person, we also utilize a Brick Match Approval Form to document the customer’s approval prior to installation. Our records show that the selected brick was approved and the form was signed before the work was completed.
That being said, we understand your concerns regarding the final appearance. Had we known you were dissatisfied with the match prior to installation, we would have been happy to spend additional time exploring other options to achieve a closer match.
We also acknowledge that we could have done a better job protecting and containing the surrounding area during the demolition portion of the project. We appreciate this feedback and are using it as an opportunity to improve our procedures moving forward.
Our manager offered to have our team return to address the concerns, but that offer was declined at the time. However, the offer still stands. We believe we can address the brick appearance without completely removing and replacing the installed brick, and we would welcome the opportunity to work toward a resolution.
We value our customers and stand behind our work. If given the opportunity, we would be more than happy to work with you to address these concerns and make the situation right.
Sincerely,
Mid-Valley Chimney
Thank you for taking the time to share your feedback, both here and directly with our manager. We take customer concerns seriously and continually strive to provide the highest level of service and workmanship possible. We would like to address a few of the concerns mentioned in your review.
Regarding the brick selection, we make every effort to match existing brick as closely as possible. In this instance, photos of the proposed brick were sent via text. While this is not our typical process, as we generally prefer to review brick selections with customers in person, we also utilize a Brick Match Approval Form to document the customer’s approval prior to installation. Our records show that the selected brick was approved and the form was signed before the work was completed.
That being said, we understand your concerns regarding the final appearance. Had we known you were dissatisfied with the match prior to installation, we would have been happy to spend additional time exploring other options to achieve a closer match.
We also acknowledge that we could have done a better job protecting and containing the surrounding area during the demolition portion of the project. We appreciate this feedback and are using it as an opportunity to improve our procedures moving forward.
Our manager offered to have our team return to address the concerns, but that offer was declined at the time. However, the offer still stands. We believe we can address the brick appearance without completely removing and replacing the installed brick, and we would welcome the opportunity to work toward a resolution.
We value our customers and stand behind our work. If given the opportunity, we would be more than happy to work with you to address these concerns and make the situation right.
Sincerely,
Mid-Valley Chimney
Eli from Mid-Valley Chimney was awesome! One of the better experiences we had. In our new home we don't have a chimney but a unique flue that vents the Gas water heater and furnace through the lower level of the home to the roof. To ensure our flue pipe was not clogged, damaged or had needed a flue liner was a piece of mine. We we more than happy to have hot water running and ensure no gas was leaking or venting inside our home. We would highly recommend Mid-Valley Chimney for their extreme promptness, fair and accurate full assessment. Save us health wise and monetarily from inaccurate advice from another company.
Reply from Mid-Valley Chimney
2026.08.21
Thanks so much for sharing your experience! Our team is thrilled to hear Eli provided prompt, thorough service and helped keep your home safe and comfortable.