What customers say about Scratch Catering & Fine Foods
Recent reviews
Melanie ODonnell2026.06.05
I have used Scratch Catering for numerous events over the years, and they continue to exceed my expectations every single time. The food is consistently exceptional and always a hit with guests. What truly sets Scratch Catering apart, however, is their incredible attention to detail. The staff is always friendly and dedicated to providing outstanding service.
I have used Scratch for a variety of events and Ted is always willing to work within my budget and delivers food and service that far exceeds my expectations. I host a lot of events for work, and it is nice to know that when his staff arrives, I can relax because they take care of everything.
Scratch will always be my first call when I have an event.
Reply from Scratch Catering & Fine Foods2026.02.02
Thank you for fabulous review of our services.
Kimberly Morgan2026.01.23
Of you're going to advertise while driving your catering van, you'll continue to loose customers when you text and drive and swerve into people's lanes scaring them half to death. Cutting lanes. Crossing solid lines. Absolutely driving IMSANE. If you dont have integrity while blasting your business...what do you do when no one's looking?
You've lost my business and people I know......
Reply from Scratch Catering & Fine Foods2026.01.23
Good afternoon. I certainly appreciate the information. This is certainly not the way employees should be driving our vehicles. Do you recall the day, approximate time and location so I can determine who was responsible. As we were closed today, I assume was previously this week.
If you prefer to speak on the phone, my direct number is 817-966-4644. I would prefer addressing this issue sooner than later.
While I respect your unpleasant experience, it's unfortunate you have our business 1 Star review when this had nothing to do with our cuisines, quality and culinary experience. As a small business we solely rely on referrals and recommendations, so I'm sure you can see how these type of reviews are detrimental.
Phyllis Moynihan2026.01.21
l went to a seminar that was catered by Scratch Catering. I was able to have the opportunity to try two of the several sandwiches that were available at the event, and I have to say they both were the best tasting sandwiches I have had in a long time. Highly recommend this business for your next event.
Reply from Scratch Catering & Fine Foods2026.01.22
thank you so much for the fabulous review! So glad you were able to enjoy our cuisine
Eric Dm2025.11.27
Catered meal for Thanksgiving. Turkey has a weird taste probably from being in the tray.
Stuffing and mac were mush. At least the mac tasted good, but they rationed it. It was the small amount, a bit or two. I ended up eating a roll, 2 bites of mac, one the dessert. It was pretty pitiful.
Communication was very poor and ended up being canceled on less than 2 weeks before my event. Would NOT recommend.
Background: I filled out the online request through the website on July 4, 2025 for a bridal shower lunch that was planned for August 2, 2025. Ted Bilsky, the owner, responded the same day (7/4) at 10:33am with a quote of typical bridal shower options. I replied to the quote on July 4, 2025 at 4:27pm, asking to remove some items and change to pick up versus catering. Ted never responded to my email request. I followed up with Ted on 7/15/25 to see if my updates were received and if there were any questions. Again, no response from Ted. I then emailed a third time on 7/19/25 since it was getting closer to the bridal shower party. Ted finally emailed back on 7/21/25 saying the delay was due to taking time off and that he could not do the catering due to the small amount of items requested and not meeting the minimum amount.
While I completely understand the business aspect of minimum requirements, what is completely unprofessional is not responding to emails for almost 2.5 weeks and not having an out of office automatic email response to keep his customers aware of his absence. I believe Ted could have handled this situation better. Since the event was less than two weeks away and Ted’s response was canceling my order completely, this left the customer with no vendor on short notice.
Hopefully this saves others from what was truly a terrible experience!
Reply from Scratch Catering & Fine Foods2025.08.24
I’ve already apologized for your order not meeting our weekend minimum when you were requesting (2) items to be picked up, all for about $300. You even asked a friend, who happened to be a great client of our and can attest to exemplary customer service, to email me and ask if there was anyway I could make an exception. After explaining to her this was a business decision, we was asking if we could meet somewhere in the middle. Unfortunately that still not work for your budget for the event, which is perfectly understandable. As I do an exemplary amount of philanthropic work, in the community, after 10 years, I no longer need to do private sector event as a losing proposition.
As far as the communication, I am sorry I did not respond to you while on a preplanned summer vacation. I would never leaving my business unattended for 2 weeks. There was most definitely an Out Of Office reply to my email stating I was on vacation and that if you needed assistance, to please contact the office. I went back and check caller ID, and you never made an attempt to call.
As you can see from the sales process correspondence, I responded to your initial email request with 24 hour of your submission. Again, I am sorry your budget did not work for this event, and you thought it would be appropriate to write the 2nd 1-Star review we have reviewed in 10-years, the other being a disgruntled employee under a alias Google account. And from your profile, this is your 1st Google review, so congregations for joining the illustrious group of writing mis-leading reviews.
Here is the sales process correspondence so future customers know that we are extremely responsive and to your dismay, have a wonderful work-life balance and take much deserved vacations while leading one of the most respected catering organization in North Texas.
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Ted Bilsky
Fri, Jul 4, 2025 @ 10:33 am
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Good morning
Thank you for reaching out. Attached is an initial shower brunch menu and proposal of some of our most popular brunch items for showers. This pricing includes full service delivery, set up, use of chafing equipment, premium plates, napkins and cutlery and pick up. After you have a chance to review, let me know if there are any modifications you would like to see.
Thanks again and I look forward to hearing back from you.
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Ted Bilsky
President
email: ted@madescratch.com
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Ted Bilsky
Mon, Jul 21, 2025 @ 6:49 pm
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Sorry for the delay response due to some time off. Unfortunately, this order does not meet our weekend minimum. I generally have flexibility to work with clients if we have OTHER jobs going on that day, at this time we do not have any events on the schedule for that date. So, if does not warrant bring an employee in to make these 2 items due to the cost associated with labor to justify. Sorry for the inconvenience.
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Ted Bilsky
President
email: ted@madescratch.com
Robyn Birkenfeld2025.03.31
Scratch Kitchen was super easy to work with and were quick to respond to my emails. The food (fajita buffet) and service the day of the event were outstanding! The presentation was beautiful! All of my guests raved about it! I’ll definitely be back! I had a backyard party with about 30 guests.
Reply from Scratch Catering & Fine Foods2025.03.31
Thanks so much for the review! I am glad you and the guests enjoyed everything.
Emily Lites2024.08.26
Amazing, delicious food, and always so accommodating. We absolutely love the owner, and he is always so gracious to our organization being a non-profit. Truly an amazing company and I would recommend them to anyone!
I made a last-minute catering request to Scratch Catering to cater my daughter's brunch birthday party. First of all, Scratch is one of the few caterers that I found with a comprehensive brunch menu! Other caterers that I found only offer cold breakfast foods (similar to a continental breakfast). Ted put together a proposal for me and was able to accommodate the date I needed even with short notice. The chef came by and set everything up and came back the next weekday to pick everything up. It made everything so easy!
Our guests RAVED about the food... everything was incredible. If I ever need catering services again, I'll definitely be using Scratch.
Scratch Catering catered my wife’s 60th birthday party at our home. It was absolutely perfect. The food was delicious, and plenty of it! We have a lot of leftovers that will last us a while(we had some no-shows). The staff was very professional and left our kitchen as clean as it was when they showed up. This is a premium service and worth the price if you’re looking for the best of the best.
Reply from Scratch Catering & Fine Foods2024.02.22
Thank you Michael for allowing our team to be part of your wife's special celebration.
Nicole Tait2024.02.10
When we first moved here from Memphis, Tn we had a hard time adjusting to the BBQ. We happened to be at an event Scratch was catering and we fell in love with their pulled pork, spot on, it reminded of us home. Now that we have been here long enough for Texas to be home, Scratch is our go to caterer!
Now that Scratch has YouTube videos I feel like I stole their greatest recipes I have feasted on for years!
Thank you Chef Teddy B & Scratch!
Everything Scratch Kitchen has done for my events is 5star. From setup, prep and take down, their service is impeccable. Quality of food is top notch. The choices are ample and the portions are fine. I've never had an event where someone didn't ask for Ted's contact info. Best reference you can get.
Reply from Scratch Catering & Fine Foods2024.02.22
Thanks for having our team take care of all of your events!
Nancy Berce2023.11.27
Scratch Catering is amazing across the board! From the chef who prepared the food, to the delivery team, the flawless set up of food and the genuine care to making sure your event goes well.
I used Scratch for my husband's birthday - he love to cook and wanted brisket - Scratch prepared an amazing brisket for 30 people, plus salmon, and cauliflower steak for our vegi friends. The brisket was moist and had amazing flavor. The apps were wonderful!
This is a great small business I would use !
Reply from Scratch Catering & Fine Foods2023.11.27
Nancy, thanks for taking the time to post a review as well as allowing our team to be part of your husband's birthday celebration.
Mercy House2023.11.27
Ted and his team did an amazing job providing hors d'oeuvres for our Fall Benefit on Nov. 9th. He worked well with us to fit our budget, as well as to adapt the menu to suit our needs with great choices. His team showed up on time and were very capable. Food was delicious and everyone enjoyed it very much! I would highly recommend him for your events.
Reply from Scratch Catering & Fine Foods2023.11.27
Thanks to you and Matt for allowing Scratch to be part of your family's rehearsal dinner celebration!
Jeanne Debo2023.09.24
On Friday, September 22 your team delivered amazing food to our Grapevine office. We had tenderloin and sea bass with salads, roasted vegetables, polenta, and wonderful desserts. Two gentlemen setup and one returned for clean up. The food was outstanding and received rave reviews from our team of event professionals, who have dined all over the world. The steak was juicy and flavorful and cooked perfectly. The vegetables were flavorful and fresh. The sea bass was like nothing I’ve ever seen in a catering set up. One lady took snickerdoodle cookies home to her husband in Mexico. The guys who set up and cleaned up were friendly and professional and did a great job. Thank you for creating an unbelievable dining experience!
Catered our daughter's bridal luncheon. The service and food were both incredible! Thank you for making a precious day even more memorable and special!
Verified Company
