Reply from Local Jungle Online Marketing2026.09.21
Thank you, Tiffany! I'm glad to hear you had a great experience with Caleb. We appreciate your kind words and are thrilled that he made the car buying process easy and enjoyable for you.
Onur Demirer2026.09.21
After getting an oil change here for my G82 M4, I regret wasting time and money at the BMW dealership for my previous services. This is my new go-to spot.
Did a Major Service Repair; Auto Mechanic’s grease mark inside the cabin, not even a proper car wash, washer fluid not filled up. This is the most horrid service I have experienced in a while, unacceptable for such a Prestigious Automotive Brand.
Reply from Local Jungle Online Marketing2026.09.21
Thank you so much Dmitry for the five-star rating! We are thrilled to know you had a great experience with us, and we look forward to serving you again soon.
Reply from Local Jungle Online Marketing2026.09.21
Thank you, Steven! We're glad to hear you had a wonderful experience with our customer service. Your feedback means a lot to us!
Vadym Morgun2026.09.21
I hope you will investigate it please !!!
Dear Hendrick Corporate Leadership,
I am writing directly to corporate management to escalate a severe service failure and pattern of negligence at your Mercedes-Benz Sprinter commercial service department under Service Advisor Mike Duerr.
I have been a loyal Hendrick customer for approximately 10 years, purchasing and servicing multiple vehicles across your network. While my experience with your passenger vehicle service has historically met Hendrick standards, the handling of my commercial Sprinter van over the past month has been completely unacceptable.
Summary of Events:
Ignored Diagnostic Input & Unnecessary Charges: Approximately one month ago, I brought my Sprinter in and specifically informed the advisor that the intake manifold was the source of the issue. Instead of performing a proper diagnostic evaluation, the advisor proceeded with replacing an $800 sensor.
Delayed Confirmation of Original Issue: After holding the vehicle for a week, the department finally confirmed what I originally stated: the intake manifold was defective. The replacement was approved under warranty, extending the downtime by another week.
Zero Quality Control or Post-Repair Validation: I was notified that the repair was complete and the vehicle was ready for pickup. Within driving just one block from the dealership, the Check Engine Light returned immediately. A standard road test would have caught this instantly, showing that basic quality control was entirely skipped before releasing a commercial vehicle.
Additional Diagnostic Failure and Escalating Estimates: I returned the van immediately. After sitting for another three days, I received an estimate for an additional $2,000 in repairs.
For a commercial client, vehicle downtime equals lost revenue. Parts-swapping at the customer’s expense, failing to perform standard post-repair test drives, and keeping a commercial asset out of service for a month without resolving the root cause is far below Mercedes-Benz and Hendrick standards.
I expect corporate management to review this service ticket, audit the unnecessary charges incurred due to misdiagnosis, and ensure this vehicle is diagnosed correctly, road-tested thoroughly, and returned promptly without further unjustified expenses.
I look forward to your prompt response.
Reply from Local Jungle Online Marketing2026.09.12
Thank you, Vadym, for taking the time to share your detailed feedback. We're sorry to hear that your recent experience did not meet your expectations, particularly given the downtime and inconvenience you described. We appreciate you outlining your concerns regarding the diagnostic process, repair timeline, and overall service experience. As previously mentioned in your other review, we will be making our management team aware of these concerns so they can review the matters you've raised and better understand your experience.
Amazing experience purchasing my vehicle from BMW of Coconut Creek! Hands down, one of the smoothest, easiest, and best car-buying experiences I’ve ever had. The entire process was seamless and stress-free.
Duaine was attentive, helpful, and made the experience even better. And Ramces… those pork chops were DELICIOUS! 😂
Thank you, BMW of Coconut Creek, for making my car-buying experience such a great one! ⭐️⭐️⭐️⭐️⭐️
Reply from Local Jungle Online Marketing2026.09.20
Thank you, Ileana, for your review! Your support means a lot to us.
becca smith2026.09.20
I recently bought a car from Tulley of Manchester and worked with the most wonderful salesman, Matt Sargent. He was very friendly and made the car buying process non-stressful. He wasn't pushy at all and was extremely patient when answering all of my questions. He worked hard in order to get me a price on my trade-in which I was happy with and a price on the car which I was purchasing which I was comfortable with. I truly appreciated being able to work with someone who truly has their customer's best interest in mind.
Another great experience at GermanTech servicing my BMW X7. They got me in right away and back on the road in short order. Very professional and knowledgeable staff, I trust them to handle all my service issues.
Reply from Local Jungle Online Marketing2024.06.03
Jeff, this is awesome to hear, we greatly appreciate you choosing GermanTech to service your BMW X7!
Andrew Shultz2026.09.20
As a previous customer I’m a tad shocked at how I was just treated. The sales person showed us a car that my wife didn’t like so instead she showed us a model that was way out of my price range. When I questioned her on it, she said “I came in specifically for you today” and “you don’t know the numbers, I do.”
She continued to give an attitude instead of showing some respect and understanding that we were not interested in what she wanted to show us. We will not be coming back.
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