Spent $1000 and got nothing back
We trusted legacy box to do a good job with all our family memories. I sent them $1000. They sent all my tapes back saying they had mold on them and they couldn't process them and they didn't refund a penny not even a penny and I took him to a local videographer and he said there's no mold on them. I basically got scammed.
Legacy Box is a scam. They will only convert about 1 hour of each tape!
I would not order from this company again. Each tape had about 1 hour and 45 minutes of recording. Only about 45 minutes to an hour of recording was converted. I spent over $500 and now I need to go back through each tape and convert the rest of the tapes again to get the full recording. This is a scam. Do not waste your money.
Terrible!
Legacybox is a terrible company! I sent in 2 separate orders and paid extra for the second one. They put both orders together on both flash drives. Thery didn't edit, enhance the video, or even cut out any blank parts of the tape. To add to it they transfer 2 blank VHS tapes to my flash drives as well. This company is a total joke, a waste of time, and no customer service what's so ever!
They are terrible
They want you to send it in without actually talking to a human for a “special” priceOh yeah they tell you $9 a tape how about $25 a tape plus plus and all they give you is compressed files you can do yourselfTerrible quality !!!!!! Terrible or lack of customer service how about stop advertising and invest in people
DO NOT SEND ANYTHING TO THIS COMPANY!!! Your Memory's Deserve Better!!
Please, Please, Please. do not send anything to this company... I sent in 40 perfectly working vhs tapes, so excited to have them put on DVD...3 months later i received my order back with 8 of the tapes not processed & the other 32, most of the are blank or filled with a blue menu screen...I spent $600 & received back absolutely nothing... Scam, money grab...cant call them..I will not rest till i get my $ back...principal!
I love Legacybox, but... this time... NO!
I sent in 4 VHS tapes in to be copied onto DVD... I wanted one DVD per VHS tape. Still don't understand their thinking, but I got 36 DVDs back and it was a jumbled mess. Trying to label and look for what is on DVD from tape is a horrific job. It could have been so simple... 1 VHS tape turns into 1 DVD... You don't have to be a genius to understand that. I am going to try this company one more time, but if I get the same results back, won't use them again.
Poor quality
Sent 11 vhs tapes, numbered. Got back 30 discs, not labelled or in order. Half won't play or are blank, can't tell. Very poor quality and color is way off on many.
Not What We Expected
We investigated our options at the end of last year and chose LegacyBox to digitize all of our family video's from Super 8 and 8mm. We never received our originals back that were shipped with the first USB. They replaced the USB with what they had, but lost our original videos of our children. They quit reaching out to us and will only reply with "there is still has an open claim with the USPS". LegacyBox never mentioned that the videos would be returned vis USPS or we would have chosen another vendor. This is heart breaking.
Legacy Box is the worst vendor I've ever worked with
I sent some photos and 7 VHS tapes in December to Legacy Box. They kept me in the dark for nearly 5 months without any updates after my VHS tapes were received. Then one day I got an update they were ready to go and then later that same day they decided not to convert any of my VHS taps because of their condition (they all look clean to me).
They refunded me $20 for the 7 VHS tapes that they rejected, a far cry from what I paid. They claimed it was part of their handling cost.
I highly recommend going with someone local. These guys are terrible and will steal your money.
Five months ago
In February, I selected photos and sent to Legacybox. They acknowledged receipt and now five months later the order number has become inactive (this number does not match the email) they have stopped communicating after saying ‘there are more orders in the queue than they had anticipated’ and my photos are now their hostage. I emailed to say send back my pictures and my money , but, no response. If it takes half a year to digitize photos, they are doing something wrong. Now, Ijust want my photos and money back.
16 GOING ON 19 WEEKS WAITING
I understand it's hard to get help but had this been done correctly in the first place I wouldn't have had to send it back a second time to have it redone. It has now been 16 weeks and every time I call, they tell me they will put a rush on it, and it will be 2 to 3 more weeks. Well, that time has passed and now I'm looking at 3 more weeks which will take me into 19 weeks. I will never do business with Legacy Box again and will never recommend them to anyone.
Such a relief
My husband and I are both 80 and wondered how in the world would we be able to share the multitude of old (very old) home movies, VHS tapes, photos etc with the up-and-coming younger generations of our family who never knew our parents or grandparents (and other distant relatives). Legacybox solved that problem for us. At first we were hesitant to send all our original (and priceless) film to a company we didn't know, but their professionalism and reassurances finally won us over and I'm so glad we took the plunge. We are thrilled with the results and have subsequently found more items to send them.
Pretty crappy all the way around.
This service turned out to be pretty bad. The time of turnaround for all elements of the process took longer than stated in their documents, and the communication during the process, especially after the apology for taking longer than anticipated, was spotty and inconsistent and had months of no communication at all. There were times during the process when I was unsure that my tapes were still being processed. The response to my complaints about these issues was turned back on me as if I had nothing to complain about and the service extension was an unfortunate reality that I would just have to accept. Only after complaining directly to management after two previous customer service contacts did I get 'bumped up in the queue' and my transfers were finally completed about four weeks later than the longest stated estimate time. To top it all off, the video files, once I FINALLY received the thumb drive, were two hours when the tapes were only one so I had to edit out all the dead time myself. Also, the resolution used for the transfers was horrible; these were HD videos, but the transfers were even grainier and more pixelated than the original footage. I wish I would have spent my money elsewhere to get this work done.
Ridiculously Long Turnaround Time
I submitted my order to Legacy Box over four months ago, and there has been no progress on my order. I would NOT recommend using this service!
Dissatisfied Customer.
This has been a disappointing experience with LegacyBox. LegacyBox received our order on December 5th and finished and shipped our order on April 2nd only after we called to enquire about the order.We sent 7 VHS and 3 8mm tapes. Two of the VHS tapes were not transferred to the thumbdrive with no explanation except a small label placed on the videotape claiming there was damage or mold on the tapes. We were able to view the tapes and saw no evidence of damage or mold. These two tapes were in the same environment as the other VHS tapes which were processed.We were also dissatisfied with the quality of the digital copies which had noise on the bottom of the images.When we talked with Hillary in Customer Support, she suggested that we place another order and they would discount the order for the two media that did not get transferred. Unfortunately, that is not happening.Dissatisfied Customer.
PLEASE READ BEFORE SENDING YOUR PRICELESS MEMORIES!
SORRY IT'S LONG BUT THEY SUCK A LOT!
I am not exaggerating when I say that the worst decision I have ever made was sending my precious memories to this awful company. I wish I had seen these reviews before I sent them my tapes.
It was supposed to take 10-12 weeks but it took 21 weeks. I bought the box on October 14 and I received my order back on March 21. They might reply with some flimsy excuse like "the 10-12 week average is subject to change, we had a lot of holiday orders during that time." Don't be fooled by this, it is a pre-packaged message that is supposed to buy them more time. But the timeline isn't even the biggest issue. The biggest issue is that THEY WILL LOSE YOUR TAPES AND NOT CARE!
I sent them 20 videos, they only sent me back 2 videos. They claimed that the other VHS tapes must have fallen out of the UPS box when it was sent back to me. When I sent them the videos, I carefully put them inside the small box they provided, which then went into a bigger box. When they sent it back to me, the videos were all free in a large flimsy box that was barely taped together. Also the USB drive that I bought was not included. I can't believe they would use such a terrible box and only one piece of tape when sending back someone's valuable property.
So after calling and emailing them for several days, I finally got a call back from the customer service supervisor (Michael). I expressed my frustration about them losing my family's priceless memories. He was extremely rude and made me feel like he was doing me a favor by looking into my missing tapes. He said once the tapes leave the facility it is no longer their problem... but he could look into it for me. Such a rude thing to say to someone after you have lost his most valuable possessions. He continually talked over me and had a rather derogatory tone.
They finally sent me a digital download file but the videos are AWFUL. They are all 6 hours long even though the actual videos are only an hour or so, which makes the file sizes unnecessarily large. Half of the videos don't have anything on them, they are blank. For a few of them, the quality is so bad it is unwatchable. Out of the 20 tapes I sent, only 8 are usable. This means that the other 12 tapes are now lost forever. The fact that I can never see these tapes again is what really bothers me. These are the only videos I have from my childhood. I was born in Syria and moved to America when I was 5 and they lost my baptism video. This is the only footage I had from when I was a baby, everything else has been destroyed. They also lost my parent's wedding video. We don't have any pictures of these occasions as they were all destroyed - it was just these videos. I still can't believe they lost it.
After all of that, they said they would refund me. The total after tax and shipping was $260.84. I waited over a week and emailed them several times about the refund, but they never processed it. So I had to dispute the charge with American Express. They also said they were going to resend the USB with whatever videos they could transfer and even sent me a tracking number. I checked the tracking after a week only to find out that the label is still in pre-shipment. It was never sent out.
It's honestly mind-blowing how awful they are. The people working in the customer service department sound like they are about to fall asleep. These are all the people I talked to over the past 5 months. If you talk to any of these people just know that you are most likely screwed: Cierra, Chesarea, Mary, Chelsea, Hillary, Joe, Kai, and Michael. Michael is the one in charge so you can just ask for him, but he will probably not call you back. I asked him if he could go over to the production people and just see if my tapes are there but he said he is in a different city than the production team. However when I called customer service back they told me that they are all in the same location as the production team in Chattanooga, Tennessee. So he was lying to me in order to make his job easier. That seems to be the entire culture of this company.
The quality control manager's name is Taylor. I tried to speak to him but I could never get through. It seems like he is the one that is truly responsible for all of the terrible things that people say about this company. It is under his supervision that these transfers don't work or things get lost.
If Legacy Box replies to this please keep in mind that THEY ARE LYING. They have strung me along for the past 5 months. Please do not use them, go to a local shop or buy the machine to do the transfers yourself. Even if it's more expensive, it will save you a lot of headache.
I hope this review can help at least one person that might have been hurt by this terrible organization. By the way there is an entire website dedicated to how awful they are (https://legacyboxreviews.com/).
Sorry for rambling but I had to get that off my chest. Thank you for reading and please please please DO NOT WORK WITH THIS COMPANY!
TLDR: Legacy Box lost my VHS tapes, blamed it on UPS, and didn't refund me until I disputed the charge.
Do Not Use Legacybox
Legacy Box received our tapes on November 28th 2023. It is now March 26,4 month later and we still do not have anything back. The customer service telephone # wait times are literally hours while their laughable recording says their wait times average 8 minutes. Our experience is similar to other customers who claim terrible service. At this point we are not sure if they have lost our media because all we get as a status is 'in process'. Hopefully they have not lost our media as others claim to have experienced. IMHO DO NOT USE LEGACYBOX.
Excellent work
I sent 20 really old (1960's!) films in. They had been in a flood and stored in a hot attic for over 20 years. Legacybox was able to digitize them and put them on a flash drive. My father cried upon seeing his wedding film for the first time since 1960! What a great service!
Use IMemories instead
One star was only so I could leave the review. I expected LegacyBox to take longer than IMemories but for $9 a tape I thought I would give them a try. I requested the box in Mid-August and sent it in filled with my family memories on 9/01/23. In Sept, Oct, Nov and Dec all I was told was my items were in a secure location and will be processed as soon as one of their team members can process my items. In the middle of January my items were moving to the processing room. My completed images were loaded digitally on 1/31/24,5 months after I mailed my box. My downloads were good but it appeared the tapes were but on a machine and loaded. Therefore if my tape had 30 minutes on a 4hr tape, i got a 4 hour download. Regardless, I received my downloads. My items were mailed back and were to arrive on 2/07 but never arrived. When I checked they advised due to the rain, it would be delayed. Now a month later they looked into it and found that my box was lost and UPS has closed the search for my family memories. In my experience, use IMemories instead.
Buyer Beware!
I sent in 40 mini tapes in October 2023 and I am still waiting and it's March 2024. Charlie Kirk forgot to mention a 25-week turnaround time. I still don't have the digitized product... scared!
Verified
