Verified Company
Terrible product and service
Purchased an esim that advertised download, tap and activate. I ordered the product and tried for hours before flying out to get it working. When I landed overseas, still nothing. I had to purchase another esim with another provider. I contacted Kings, they said it takes a few hours to made the QR code. Never was this outlined in the advertised information . Asked for a refund and was told they can't do one once a QR code was made, again not outlined online in the returns policy. Tried to raise it again and was ignored. Would never recommend this service to anyone.
Date of experience: 24 September, 2025
Date of experience: 24 September, 2025
King Sims - USA
Used King Sims many a time. SIM card turns up in a flash. Very handy tool to have. No need to stress upon arriving in your destination country. King Sims are value for money, with offerings for destinations across the globe. Would highly recommend!
Date of experience: 05 October, 2025
Date of experience: 05 October, 2025
Bad customer care
Last summer, I was going to travel to the USA and Canada and I bought a sim card 2 months prior to our departure. The sim card was never sent by King sims. I sent them numerous emails and countless messages, to no avail. Finally I got a response from their Facebook chat. To cut a long story short, they sent the sim card 3 weeks before my departure (which is not enough for international mail). The sim card did not arrive on time and I had to buy one from the airport when we landed in the USA (which was far cheaper and easier). I sent the sim card back to King sims because I had no use for it anymore and I wrote to them for a refund (since it was their fault it didn't arrive on time). They never responded and they never sent a refund, which was ridiculous. I understand that things like these happen, but the situation could have been dealt with better from their end. Had they given me a refund, I would still trust them and maybe try them out again in the future - but they didn't, so I won't. It's safe to say that I'm never trusting them again.
Date of experience: 01 September, 2024
Date of experience: 01 September, 2024