Journeymen Moving LLC Reviews

Thank you for sharing such a detailed comparison between your two moves! It means a lot to know our pricing and customer service stood out for your Lexington to Nashville move, especially coming off a tougher experience before. We appreciate you taking the time to write this.

Sara, thank you for the kind words! We're so glad your move went smoothly from start to finish, and we really appreciate you recommending us.

Joel, thank you for such a generous review. Aaron and the whole team really do try to bring that positive energy to every job, and it means a lot to hear it comes through. We appreciate you taking the time to write this.

Anastacia, thank you for sharing this! We're so glad the crew's care with your items and professionalism made for a great experience. We appreciate you taking the time to write this.

Let’s set the record straight.

First, I welcome honest reviews. We have thousands of customers who have trusted Journeymen Moving, and we’re proud of the reputation our team has worked hard to build. We understand that not every experience ends exactly how a customer hopes, and we take legitimate concerns seriously.

However, there is another side to this situation that this review conveniently leaves out.

I have records of our conversations, including text messages and emails in which you expressed very different sentiments. I also have records of the personal insults directed toward me, including statements about wishing I would rot in hell, along with other hostile messages. When a conversation reaches that point, it becomes extremely difficult to work toward a productive resolution.

Regarding your claim that I refused to work with you because you left a negative review, I disagree with how you have characterized this situation. There is a difference between addressing a legitimate customer concern and being subjected to personal attacks. I will always stand behind my employees and my family while expecting communication to remain respectful.

As for the Coca-Cola puzzles and entertainment center mentioned in your review, those items were donation items located in our warehouse. We are happy to clarify the facts surrounding those items rather than allow inaccurate assumptions to stand.

We are not claiming to be perfect. We are a company made up of real people who work hard every day to serve our customers. But we will not allow our company or our employees to be personally attacked without responding to the facts.

To anyone considering Journeymen Moving: Look at our overall track record, read our customer feedback, and make your own informed decision. We have built this business by showing up, doing the work, and taking care of people.

I welcome constructive criticism. I will address legitimate concerns. But I will not confuse personal attacks with a productive customer-service conversation.

— Aaron Lucas, Owner, Journeymen Moving

Kelly, thank you so much for this! Leland, Bryce and Dylan will be really glad to hear their hard work and care didn't go unnoticed. We'd be happy to help again whenever you need us.

Kyle, thanks for the kind words! Austin and Nicholas take real pride in their work, so it's great to hear their professionalism stood out. We appreciate the recommendation.

Cory, thanks so much for the five stars! We appreciate you taking the time.

You said you finally found the right page, but you’ve posted about this move across multiple platforms. I’m the owner, and I’m responding directly because customers deserve a real answer, not a canned response.

You told the movers to stop padding and wrapping furniture so they could load faster, and you were offered a damage waiver for items moved without that protection. You chose how you wanted the crew to proceed. So I don’t think it’s fair to ask the company to accept responsibility for damage tied to that decision without acknowledging the circumstances.

You also told me you wanted us to resolve the TV issue and that you would leave a bad review if we didn’t. I’m not going to negotiate a claim or refund based on a review threat. A damage claim should be handled through the proper process, and if you file a credit-card chargeback, we’ll respond to the card issuer with the signed paperwork and our records.

The job took longer than estimated, and we should have communicated better as the move progressed. We’re sorry the experience fell short, but the full context matters when describing what happened.

Lilliana, what a day for Ozzie and his partner to pull off! We're so glad they kept everything on schedule and handled your furniture with care, even with that drive to the new house. Thanks so much for the recommendation.

Liset, thank you for such a kind review! George and Braden will be thrilled to hear their work stood out, and we're glad the whole experience felt smooth from quote to move day. We truly appreciate your support.

Darlene, thank you for this! Collyn, Brayden and Matt will be delighted to hear they kept things friendly and made your move stress free. We really appreciate you sharing it.

George, thank you for this! We're glad our crew's professionalism and efficiency came through and that things got done right for you. We appreciate you taking the time to share it.

Tory, thank you for taking the time to share all this, and for your service. Hearing that Cody set up the crib first so your baby had a place to rest, and that Michael packed the truck so efficiently, means a great deal to us. Welcome to Bowling Green, and congratulations on the new baby.

Joel, thank you for this! Ozzie and Q will be glad to hear their professionalism stood out, and Dre works hard to keep scheduling smooth for everyone. We really appreciate the recommendation.

Brett, thank you for this! Michael, Patrick, Collin, Justin and George will be so glad to know they went above and beyond for your move. We're grateful you'd trust us again.