Verified
Good food, great location
The location of this is pretty convenient if you're in either seaport or central boston. The atmosphere once you get into the area is pretty friendly and I'm glad they have plenty of space to sit down and relax near the water. The service was relatively quick and the wait was maybe 5-10 minutes after we ordered. The food was pretty good for the value. Nothing really stood out to me except the fact they have an entire lobster tank in the building which is kind of cool.
Reply from James Hook & Co
2026.06.11
Thank you for your positive review, Rose. We hope to welcome you back soon for another enjoyable experience!- The Hooks
Verified
Amazing lobster rolls
We had an outstanding lunch here with generous & fresh lobster rolls, both the Connecticut & New England Stylr were excellent! This is a charming, casual spot that delivers!
Reply from James Hook & Co
2026.06.10
Thank you for your generous review. It’s good to hear that you enjoyed our fresh lobster rolls in both the Connecticut and New England styles, and we're pleased that you found our spot charming and casual. We look forward to welcoming you back for another outstanding meal! - The Hooks
Outdoor dining at its best. Fun casual spot near the harbor where you order at a trailer and wait to hear your name called. Reasonably priced lobster roll and tasty sides. A great option for people trying to see the downtown area who don't want to wait two hours for a table at a sit-down restaurant. I will definitely hit this spot on my next trip to Boston.
I don’t like the attitude of the Mexican cashier. He’s awful after I told him to tip after eating.
Reply from James Hook & Co
2026.06.06
Hi Jose,
We are sorry to hear that your experience was not what you expected. For clarification, our Square payment system only allows guests to add a tip during the transaction and does not provide an option to add one after the meal. Our team is simply following the limitations of the system. We strive to treat every guest with respect and expect the same courtesy to be extended to our staff.
-The Hooks
We are sorry to hear that your experience was not what you expected. For clarification, our Square payment system only allows guests to add a tip during the transaction and does not provide an option to add one after the meal. Our team is simply following the limitations of the system. We strive to treat every guest with respect and expect the same courtesy to be extended to our staff.
-The Hooks
お店自体は小さく、その小屋みたいなところで食べ物をオーダーします。
そこに生け簀があり、カニなどが泳いでいました。
新鮮なシーフードが陳列されてました。
注文したのは、ラージサイズのバターのロブスターロール、クラムチャウダーとロブスタービスク、そしてコールスロー。
スープは三つサイズがあって、どちらも小さいサイズ(10oz)にしました。
ロブスターロールは2人で半分に分けて食べました！自分たちでナイフを使って切りました。
クラムチャウダーは具材がすごく入っていて食べ応えがありました！！
ロブスタービスクはロブスターの身が入っているわけではなかったですが、もらった小さいクラッカーと一緒に食べたり、ロブスターロールのロブスターの身と一緒に食べたりしました。
夫とどちらがおいしいか議論して、結構悩みましたが、ロブスタービスクはシンプルながらスプーンが止まらない味で、結果としてはロブスタービスクのほうが美味しいとなりました！
ですが、すべておいしかったです！
ロブスターロール、身がたくさん入っていて、落とさないように食べる必要があります。
40ドルでしたが、食べて後悔はしないですし、ボストンらしい料理を食べられてわたしたちは満足です！
飲みものもオプションは多かったです。
外の席で食べました。観光の合間にぜひ寄ってください！
Reply from James Hook & Co
2026.06.06
It’s great to know that you both enjoyed our large butter lobster roll and found the clam chowder satisfying with its generous ingredients. We’re pleased that you appreciated the simple yet irresistible flavor of our lobster bisque as well; it sounds like a delightful debate between both soups! Thank you for recommending us for sightseeing breaks, Nozomi. We hope to welcome you back soon.
- The Hooks
- The Hooks
Lobster roll with mayo was to die for, but pricey but just charging what everyone else does, staff very friendly and helpful, feel good vibe and wide variety of customers
Reply from James Hook & Co
2026.06.06
We're delighted to hear that you found our lobster roll with mayo to be to die for! Thank you for your kind words, Allan - we hope to welcome you back soon!
- The Hooks
- The Hooks
I ordered lobster roll which was tasty but the portion size could have been better.
Reply from James Hook & Co
2026.06.06
We appreciate your kind assessment of our lobster roll; it’s good to hear that you found it tasty. Thank you for sharing your thoughts, Ashish - we hope to welcome you back soon!
- The Hooks
- The Hooks
Portions and price were good but the flavor just wasn’t there. The mayo roll was watery and the bun was just cold dry toast.
With this historic location and the amount of people walking by, this should be the go to place for a great lobster roll. Sadly, I’ll keep walking next time.
Reply from James Hook & Co
2026.06.12
We appreciate your honest feedback, Thomas. It's disheartening to hear that the flavor of our lobster roll didn't meet your expectations. We’re always striving for excellence and are genuinely sorry to hear that we missed the mark with the mayo roll and bun. If you could share more details with us by emailing info@jameshooklobster.com, it would greatly assist us in enhancing our offerings. Thank you for taking the time to reach out—we look forward to hopefully making improvements and earning your trust back.
- The Hooks
- The Hooks
The food is great, I had lobster roll and clam chowder soup somewhere else but this is better flavor. Not too expensive and informal set up. Good for stopping by and get a snack.
Reply from James Hook & Co
2026.06.02
Thank you for your positive review, Vera. It’s great to know that you enjoyed our lobster roll and found our clam chowder flavor superior to others. We look forward to welcoming you again soon!
- The Hooks
- The Hooks
Reply from James Hook & Co
2026.06.02
We're sorry to hear that you didn't have the best experience with us. If you could reach out to us at info@jameshooklobster.com with more details about your experience, we'd greatly appreciate it. We value every piece of feedback we receive as it helps us improve and serve our customers better.
- The Hooks
- The Hooks