Whenever in Houston...we HAVE TO stop by!
We have been regulars at HJF for more than 38 years! Always a great experience and we find something to bring home most every visit! Staff is friendly, welcoming and professional...and, prices are generally great, too!
Date of experience: 21 August, 2026
I’m currently disappointed with the way things are being run around the store. It used to be a welcoming environment where everyone would be able to just walk in and have access to shop by trade and sell their items at reasonable rates, but now as things have changed prices have hijacked up, items that used to be worth something are now unobtainable. Rita was trying to help me out, but ended up profiling me because I wasn’t wearing designer or had the look of designer on me which I found Extremely racist because not only am I just trying to get by and make a living. I’m not trying to have someone make me feel less than for not having some designer BS. Please take my review under consideration and have an evaluation on your team members as this is not acceptable!!!! 1 star
I’m incredibly disappointed by the treatment that was received here. No one deserves to be spoken to or treated differently because of their race, and what happened here was unacceptable.
We expected a welcoming environment, but instead encountered hostility and prejudice. This kind of behavior reflects poorly on the business and raises serious concerns about how customers are treated. Especially those from marginalized communities. You would think with such a diverse community in Houston, staff (aka Rita) would be MUCH more mindful of how to speak to customers of color.
I hope the owners and staff reflect on this and take meaningful steps to address these issues. Until then, I cannot recommend this place to anyone who values respect, dignity, and basic human decency.
Rita at this establishment was extremely rude to me as a customer and I will not be returning. I’m disappointed that one of my favorite places treated me with such disrespect.
Today, I visited this amazing place. I’ve been shopping here for what seems like forever. I’ve made friends with some of the nicest ladies. For the first time, I had purses to consign, instead of donating. Rita, the consignment manager, rudely blurted out to me, the shop ONLY accepts designer bags. I listened to her tell me what I knew, wasn’t true. “Rosetti” isn’t a designer name? That’s what was hanging off the rack! I attempted to consign Michael Kors, Coach, Vera Bradley and Brighton bags, and purses. I strongly feel “Rude Rita” was racial profiling, and told her so. What a humongous disappointment. I will NOT allow this ruthless person to steal my joy. She shoved the form inside my carry bag and showed her true colors. No shame whatsoever. Representation says a lot, and Rita needs to make time to hear herself speak to people of color, who not only shop here. But, donate as well. I’ll be praying for her soul.
Clean, well organized, good selection of consignment items. Ranging from housewares, to clothing, books, toys, and knickknacks. Sales work on a tiered calendar system. Where the longer the item stays on the floor, the more the price gets reduced over time.
We've been purchasing items here for many years and have always dealt with great people. Today, at the consignment desk, we had a volunteer from hell Never setting foot in this place again.
I recently visited the store and found a gorgeous bag that I now own. Unfortunately, while I was checking out the different wares within the store, I found one of the employees following me around. This was the first time in my life as far as I've noticed that I was followed around a store and it was a deeply saddening experience to know that someone assumed that I was a thief based on the color of my skin. I'll have to see if I want to go back.
The ladies were super helpful in allowing me to call and pay by card over the phone and suggesting movers to transport this couch for me. Not to mention it was only $157!! Thank you!
NOW EVERYTHING IS VERY EXPENSIVE INCLUDING the old clothing. WE miss the other administration looks like the granddaughter and nieces wanted to be rich with this classic store in the heights. Sad but true!