Hocon Gas Reviews

Wayne Ryznar 2026.09.03

     

Totally satisfied with the recent service from Hocon in Torrington, CT. Tony, the service manager, and both technicians Joe and Mark were meticulous in their work, taking the time to check and recheck all connections for proper installation, and focusing on safety as a number one priority. The service department at Hocon in Torrington is highly recommended without any reservation. Keep up the good work!!👍

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Reply from Hocon Gas 2026.09.03

Hi, Wayne. Thanks for taking the time to share your positive experience. We truly appreciate it!

Margaret Tylutki 2026.08.27

     

Our first visit from Hocon as we are new to the company. Mark (from Winsted) was on-time, knowledgeable, courteous, and a pleasure to meet. If this is typical of your service workers, I am delighted to be a customer. Respectfully, Margaret Tylutki

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Reply from Hocon Gas 2026.08.27

Hi, Margaret. We are thrilled to learn that you had a positive experience with us!

Gloria Gery 2026.04.22

     

HOrrible customer service. I am executor of an estate and have requested tank removal and refund of unused gas since 1/15/26. It's April 22, 2026. Tanks removed but I cannot get money refunded. Initially told $650 due me. Now they are saying $550. What? Cannot speak to anyone but first level customer service. Stonewalled. DO NOT DO BUSINESS WITH THEM.

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Reply from Hocon Gas 2026.05.26

We sincerely apologize for the frustration you've experienced regarding the tank removal and refund process. This is not the level of service we strive for at Hocon Gas. Your concerns are important to us, and we would like to address this matter further.

chris ciuca 2026.04.10

     

I’ve been with Hocon for 4 years, and honestly, it’s been one of the most frustrating service experiences I’ve ever dealt with. Twice—yes, twice—we ran out of propane in the middle of winter with three small children at home. Imagine that for a second. Freezing temperatures, kids in the house, and getting an emergency refill after hours was nearly impossible. Then came the latest incident. A few weeks ago, their driver drove right over my lawn and damaged the edge of my driveway—my driveway that’s only 3 years old. I sent photos and videos, expecting at the very least some accountability. Instead, I was told that damage to driveways isn’t covered in their contract. In other words, they can damage your property and walk away from it. And it doesn’t stop there. No follow-up. No accountability. I had to chase them down myself, only to be told, “I had you on my list to call… but I forgot.” That response alone tells you everything you need to know about how they value their customers. The only reason we stayed this long is because we have an underground leased tank, which makes switching companies a complicated and expensive process. Take it from me—learn from this mistake. Think very carefully before choosing this company. And if you’re installing a tank, own it and keep it above ground. Because once you’re locked in, you’re stuck dealing with whatever comes your way… whether they show up for you or not.

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Reply from Hocon Gas 2026.04.21

We’re truly sorry to hear about your experience and understand how frustrating it must be, especially with young children at home. We take your feedback seriously and want to ensure your concerns are addressed. Please reach out to us directly at Hocon Gas so we can better understand the situation and see how we can assist you. Your satisfaction is important to us, and we appreciate the opportunity to improve our service.

Rick Schaefer 2026.04.06

     

Thank You Steve L. for explaining exactly what you were doing as you installed the the conversion kit to my new gas stove. You made it look very easy and it is working perfectly, thanks again

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Reply from Hocon Gas 2026.04.06

Hi, Rick. Your feedback is highly appreciated. Thank you for the review!

Pat Norton 2026.03.21

     

Anthony O'Neal came to my house and he was very professional and extremely helpful. He explained everything. I am extremely happy with the job that was done.

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Reply from Hocon Gas 2026.03.21

Hi, Pat. We appreciate the kind words and are glad we could provide you with a positive experience!

sarah b 2026.03.20

     

The absolute worst company I have ever had the displeasure of dealing with. Consistently let my house run out of gas in the middle of the winter, despite being on auto-delivery and prepaying / having no balance due. All while I have 2 babies at home. They haven't been to my house in 7 weeks and let us run out of propane (the second time this has happened) and are saying the soonest they can come is tomorrow morning. Now I have to bundle up my 15 month old who has a 103 degree fever and hope she doesnt get more sick overnight in a cold house. The last time this happened they tried to charge me a $250 service fee! That's not even to mention the absolute price gauging they do if you haven't pre-bought propane. They'll charge you more than twice market rates and then only lower it if you know to call. And to pre-buy you have to magically guess the right time of the year to call them and ask about it - there is no information put out to customers so they know how or when to do this. I truly dont even understand how they shit they do is legal

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Reply from Hocon Gas 2026.05.26

We’re sincerely sorry to hear about your experience, and we understand how distressing this situation must be, especially with young children at home. We strive for reliable service at Hocon Gas, and it’s clear we didn’t meet your expectations this time. Your feedback is crucial, and we will take it seriously as we work to improve our services.

Ryan Bares 2026.03.18

     

Worst customer experience and service. I have tried to use them for the last five years and every time I schedule a service something goes wrong. The most recent time I was told by the service manager, "Hocon is an oil delivery company, not a service company." Not only did they not have anyone available for service, every time they came to service my boiler it stopped working within 2-3 days of the service. On this last service, the tech did not tighten the electrodes properly and my boiler stopped working while we were out of town. Finally, the Torrington general manager could care less about customers and will not listen to what actually happened at our house or listen to his employees. Needless to say we have gone elsewhere.

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Reply from Hocon Gas 2026.05.26

We’re truly sorry to hear about your experience, Ryan. It’s disappointing to know that our service did not meet your expectations after being a long-time customer. Your feedback regarding the technician's oversight and the communication from our management is concerning, and we appreciate you bringing it to our attention. This is not the level of service we strive to provide at Hocon Gas. We wish you the best with your new provider and hope to improve in the future.

Carlos M 2026.03.09

     

~~~Now after the 3 years with them now I have trouble with them this is not the way you treat senior citizens this one guy that in Torrington. Is in responsible. With these new representatives.

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Reply from Hocon Gas 2021.02.08

Carlos, we're always here to help!

Kayla Murphy 2026.02.13

     

I can’t say enough great things about Hocon Gas Company, and especially about Mark. From start to finish, the experience was professional, responsive, and genuinely customer-focused. They sent Mark out right away when we were having an issue on the coldest day!! Mark went above and beyond to make sure everything was handled smoothly. He was knowledgeable, patient in answering questions, and took the time to explain everything clearly. It’s rare to find someone who combines expertise with such great communication and follow-through. Thankful for Mark and Hocon!

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Reply from Hocon Gas 2026.02.13

Hi, Kayla. We appreciate the kind words and are glad we could provide you with a positive experience!

Matt Pedroso 2026.02.03

     

I can't say enough great things about the Torrington Hocon team. We moved to Torrington in October and had them install a propane setup for a cooktop and fireplace insert. Their prices are very competitive, but for me, it's their customer service that makes me value them the most. Every person over there is friendly, hardworking, and dedicated to making sure everything is working perfect for us. Their service department, Tony, Eric, and Steve, have been patient with us. Having never used propane or oil we had a lot of questions and they answered them all, never making us feel like we were wasting their time. I'm very happy to be a Hocon customer and highly recommend them.

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Reply from Hocon Gas 2026.02.04

Thank you, Matt, for your wonderful review! We're thrilled to hear that you had such a positive experience with the Hocon Gas team. Our commitment to customer service is our top priority, and we're glad our staff could assist you with your propane setup. We appreciate your recommendation and welcome you to our Hocon family! If you have any more questions or need further assistance, don't hesitate to reach out.

Brian Donahue 2026.01.23

     

Do not use this company! Save yourself the time and frustration. We have lived in our house for 3 months and have already had to call for two “emergency visits” because we came home from work without any gas in the freezing cold even though we pay extra to make sure the tanks never run out. Hocon discovered that one of leased tanks was leaking for months and they refuse to provide a refund for the propane we paid for but were unable to use. We have spent hours over dozens of calls for incorrect billing/charges and arguing over refunds that were promised for the inconveniences. When you call customer service they just tell you what you want to hear, tell you they updated the notes on your file and that they will handle it but issue never gets resolved. It is very rare for me to write a review but this is probably the worst company I have ever worked with. Save yourself the time, money and energy.

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Riverterrace Home Owners Association 2026.01.23

     

DO NOT USE THIS COMPANY! They are horrible. They are impossible to work with.

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David Miller 2026.01.21

     

Shane and Danny saved me today. Quick/same-day support, friendly guys. Very pleased with my experience!

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Reply from Hocon Gas 2026.01.22

Thank you, David Miller, for your wonderful feedback! We're thrilled to hear that Shane and Danny provided you with quick and friendly support. At Hocon Gas, our team is dedicated to ensuring our customers have a positive experience. We look forward to assisting you again in the future!

Matthew Rideout 2026.01.15

     

Been a customer since 2018 and every year in my experience the customer service has been exemplary. Most recently I had a discussion with Alec Voccola in early January 2026 and he was professional, responsive, and handled my inquiry immediately without delay to my complete satisfaction. There has been a bit of staff turnover over the last couple of years but I have not experienced any change in their commitment to excellent customer service.

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Reply from Hocon Gas 2026.01.16

Thank you for your kind words, Matthew! We're thrilled to hear that you've consistently experienced exemplary customer service since 2018. Alec is indeed a valued member of our team, and it's wonderful to know he was able to assist you promptly. We appreciate your loyalty and look forward to continuing to provide you with excellent service in the future!

Marc Scasino 2025.12.29

     

Reviewing while currently on hold. Inherited HOCON when I bought my house and am going to shop new providers. I’m on auto fill up- yet ran out last winter.. and 2 weeks ago I called to say I was low and still no delivery .. now that I’m on E. Terrible Customer Service :/ And idgi like don’t you want to make money? Just deliver the oil? Then customers pay you.

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Jean Blazey 2025.12.24

     

Hocon is the best! Huge shoutout to Brian, he is amazing to work with and makes the process super easy! Thanks, Brian! We had a horrible experience with Amerigas, so we decided to call Hocon on 12/17. Not only did they get our tanks installed and filled in 1 week, but they did it on Christmas Eve. This team can’t be beat! Thank you for your help!

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Reply from Hocon Gas 2025.12.24

Hi, Jean. We are thrilled to learn that you had a positive experience with us!

Anil Tirunagari 2025.12.22

     

Update: Hi Hocon, Thank you for following up on my feedback and doing right by me. Thank you for the service, our fireplaces are lit! Really appreciate it. The technician came on time. Noel was courteous and thorough and fixed both our fireplaces! Both units are working now. Thanks Anil ------- Hocon fireplace service is unprofessional. Despite repeated follow up, the team at Hocon has been unresponsive. Now, they have simply decided not to pick up my phone calls. I set up a fireplace tune up on Nov 10. Their tech came and spent an hour and was unable to get the two fireplaces going. He said their manager will call me back with a new appointment and that never has happened. I called multiple times but zero response.

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Reply from Hocon Gas 2025.12.23

Hi, Anil. Thank you so much for leaving us a stellar review!

Paula Rolleston 2025.12.22

     

We've been a customer for close to 12 years. Hocon has been dependable and great to work with. My last 2 months, I would take all may recommendations back. I had to call four times since mid-Nov. I left VM and live messages. As a pre-pay customer, I'm in good standing. I will say "Nicole" was not customer friendly! I did not raise my voice yet was accused of yelling. Between no return calls, curt one word answers, and accusations, perhaps she should not have customer interface...

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Reply from Hocon Gas 2025.12.23

Dear Paula,

Thank you for being a loyal customer for nearly 12 years. We sincerely apologize for the recent experience you've described regarding communication issues and the interaction with our team member. Your feedback is invaluable, and we take it seriously. We will address your concerns internally to ensure that we maintain the high standard of service our customers expect. If you would like to discuss this matter further, please feel free to reach out to our customer service team. We appreciate your continued support and hope to serve you better in the future.

Peter Broccole 2025.12.05

     

Worse customer experience of my life. I ordered 2 fireplace inserts and was told I would a phone call regarding installation. Weeks went by without a phone call even after leaving multiple messages. Eventually (2 months later) they were installed only they installed something WE DIDNT ORDER. I drove there to confront the moron who ordered it and he apologized and said the correct insert would be there in 24 hours and that I’d get a phone call the moment they arrived to schedule the install. That was 2 weeks ago. No phone calls. I have left 2 messages since and am now waiting on someone else to call to address this nightmare.

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Reply from Hocon Gas 2025.12.16

Dear Peter,

We're truly sorry to hear about your experience and understand your frustration. It's unacceptable that communication has been lacking, and we apologize for the error with your order. Please know that your feedback is important to us, and we are committed to addressing these issues. We appreciate your patience and hope to resolve this matter promptly. Thank you for bringing this to our attention.

Sincerely,
The Team