Thanks Jeff! We’ll be here to help if and when you need us.
Bailey Strickland2026.09.08
I am based in Georgia and have had nothing but great experiences with this company. Delivery and installation went off perfectly with no issues. I have had two minor problems with my door at no fault of the company and each time I reached out for help they responded promptly and were amazing. Recently our battery pack had a wiring issue and they have offered to send us a new wiring pack at no charge even with us being well out of warranty by now. An amazing company all the way around. Jeff specifically is who helped us most recently and was a joy to communicate with.
Thank you so much for helping our future clients know what to expect when they trust us with their business! It was a pleasure working for you.
John Bell2026.06.25
I literally have worked with hundreds of contractors on the business side as a GC and almost as many on the personal side with as many home remodels we have done. CHE team is the top of the list for creative thinking, critical thinking, innovating, problem solving and quality installation. The project we dreamed of was enormous and something that has never been done before. They accepted this challenge and executed to make our home addition very unique and special. Since it was a 'never done before project' we encountered some unforeseen issues. CHE team did not blink an eye to help problem solve and come up with solutions to resolve. Their craftsmanship is second to none. All of their team members take pride in their work and treat the project like it is their own. Quality is NEVER sacrificed. Needless to say, I am thoroughly impressed with everyone I have worked with at CHE. I am a HUGE fan of Creative Home Engineering. We are very grateful for everything that they have done for us. CHE ROCKS!!!
Thank you so much for the review! Yours was definitely a challenging project but you and your team have been great to work with and we're thrilled with how it turned out.
Don Kissinger2026.06.22
Although the linen cabinet hidden door I purchased looks good and functions well (at least so far), it is not built to last. The cabinet contains a substantial amount of particle board with a glue on veneer. That is not what I was expecting given their premium pricing. So this review is a heads up to anyone considering a purchase from the Hidden Door Store. Be aware that your delivered product may contain a significant amount of particle board just like cheaper products from big box retailers or Amazon.
This is an update to my review. The Hidden Door Store responded very quickly to my concerns. They pointed out their website does in fact indicate they use engineered board with laminate and stated that in their experience that material performs better than actual hardwoods. As I said, I was able to install it fairly easily and so far, it looks good and operates flawlessly. Time will tell about the durability of their engineered wood product. I will try to remember to post an update in a couple of years.
Thanks so much for leaving that thoughtful review. Please keep us up to date on how your project holds up to the test of time, and thank you again for your business
After my initial concerns with Hidden Door Store, I was contacted directly by the president of the company on a Friday evening. He took the time out of his personal schedule to call me, listen to my concerns, and make every issue right without hesitation.
That level of customer service is rare today and speaks volumes about the company’s commitment to their customers and reputation. While the experience started off frustrating, the way they handled the situation completely changed my perspective.
10/10 recommendation for customer service. Mistakes can happen with any company — what matters is how they respond, and Hidden Door Store absolutely stepped up and delivered. I truly appreciate the professionalism and effort shown to make things right.
Extremely disappointed with this company and the way they handle customers after the sale.
I purchased their DIY hidden mirror door kit specifically because the marketing video clearly demonstrated a locking mechanism integrated into the exact setup being shown. After installation, I discovered the lock system was NOT included, despite the video heavily implying otherwise. Instead of acknowledging the confusion their own marketing created, customer service shifted blame back onto me and hid behind a checkout selection box.
To make matters worse, the hardware provided looked nothing like the clean black hardware shown in their promotional material. The response I received? “The zinc coating is great for accepting paint.” That is unbelievably unprofessional. It is not the customer’s job to repaint mismatched hardware just to make the product look remotely like what was advertised.
At this point the door was already fully installed into a customer project, otherwise I would have completely disassembled and returned it.
A quality company stands behind their product presentation and works toward a solution when a customer raises a legitimate concern. Instead, I was met with excuses, deflection, and zero accountability. The entire experience felt like once they had the sale, customer satisfaction no longer mattered.
As someone who has used competing products in the past, this experience ensured I will be taking future business elsewhere. Be very cautious purchasing from this company if you expect the final product to match the professional appearance shown in their videos and advertisements.
Thanks for 2nd chance Glenn! I'm just glad we could make it right.
Mike Ciaccio III2026.04.09
Great company, the bookcase door is an amazing addition to our home. I recently had a part break that they replaced quickly and efficiently. Great customer service!
Okay, this is an easy 5-Star review to leave based on our hidden door purchase for our Texas home. The quality of the hidden door/mirror along with the before and after service were both excellent. I had a couple of issues with the door install (due to my contractors) but Jeff at the Hidden Door Store jumped in and resolved the problems immediately. I'd definitely do business with them again and would recommend without hesitation.
Geoff, Thanks so much for that glowing review! I speak for the whole team when I say that getting that kind of feedback is the funnest part about making secret doors. Thanks again for trusting us with your business.
Geoffrey Preston2025.07.01
Great service and quality product. I built in a custom panel door and the team was very responsive and detailed throughout the entire process, ensuring the design and measurements were correct, reviewing carpentry approach, etc. Would absolutely use them for another project.
Geoffrey, Thanks for leaving us that kind review. It was a pleasure!
Miko Yi2025.06.13
Excellent customer service from start to finish! Jeff was exceptional; he thoroughly answered my questions and made me at ease—and the shipping was also exceptional. It was well packed and when we finally opened it for install several months after purchase—everything was intact-nothing was broken. This is just a couple of pics
Thanks Miko for leaving that review! It's always great for future potential clients to know what they can expect from us. And we'll make sure Jeff knows he's doing a good job. Enjoy your secret door.
Richard2025.02.11
I am exceptionally pleased with my purchase from Hidden Door Store. The door was well made and professionally finished. I contacted them several times with questions and they were very prompt and helpful getting back with me. I highly recommend!
Thanks so much Bob for the kind words. It was fun to work with you.
Eric Edwards2024.08.05
I love my hidden door. It really adds a cool factor to my home office. Door was build great and the instructions and video are extremely great. Customer service was A++. I needed some hardware, I called and I think I got the owner, he sent me the items I needed the next day. Can’t say enough great things. Thanks again!!!!
Thank you so much for the kind feedback! Please let us know if there is ever anything else we can do for you.
Leah Martin2024.08.04
I absolutely love my hidden door bookshelf. Love it!
These guys are amazing to order from! They’re responsive and make a great product. Hands down the best company to order your hidden door from
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