Green Planet Restoration of Pasadena Reviews

James Chanbonpin 2026.10.08

     

These guys went above and beyond the scope of work to make sure the mold clearance came about. I can’t express how good they are and how great the customer service was. Genner, Elías, and Christian were amazing. Highly recommended.

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Reply from Green Planet Restoration of Pasadena 2026.10.13

Thank you, we’re glad Genner, Elías, and Christian provided excellent mold remediation services!

Eric Borchers 2026.10.05

     

The crew at Green Planet of Pasadena are awesome! I had a ton of mold on the roof of our detached garage and the crew came in and remedied the situation and my garage roof looks brand new again and most importantly there's no mold anymore! Denny and the crew were great, extremely professional and were always on time and finished the job on time. I would definitely use their services again. Also they were extremely well priced for the quality of service they provide.

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Reply from Green Planet Restoration of Pasadena 2026.10.13

Thank you, we’re glad Denny and the team delivered excellent mold remediation!

Christina Marie Suracepetersen 2026.09.29

     

Very professional & helpful.They offer various restoration services.

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Reply from Green Planet Restoration of Pasadena 2026.09.29

Christina, professional and helpful is exactly the standard our Pasadena crew holds itself to. Water, fire, mold or storm damage, we're glad to be one call for all of it.

Appreciatively,
Green Planet Restoration of Pasadena

Mae Rose 2026.09.23

     

After a burst pipe caused significant water damage in our kitchen in La Cañada Flintridge, drywall, cabinetry, and flooring had to be torn out entirely, leaving the family without a functional kitchen. Green Planet Restoration of Pasadena reconstruction crew rebuilt the space from the framing up, replacing insulation, drywall, and flooring to closely match the home's original finishes. The team worked in phases and kept noise and disruption to a minimum wherever possible. Regular updates kept us informed throughout the multi week rebuild.

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Reply from Green Planet Restoration of Pasadena 2026.09.28

Hi Mae, thank you for sharing this. Losing your kitchen after a burst pipe is hard on any household, and a rebuild from the framing up takes patience from everyone at home.
We're glad the new insulation, drywall, and flooring came out close to your original finishes, and that working in phases helped keep the disruption down. Keeping you updated through the multi-week project mattered to our crew, so it's good to hear it helped. Green Planet Restoration of Pasadena is here for you.

Warm regards,
Green Planet Restoration of Pasadena

David K T 2026.09.03

     

Our house sits close to the **********************, and we noticed a crack slowly forming along the foundation over several months, gradual enough that we almost brushed it off. Had it inspected just to be safe, and it's a good thing we did since there was a second issue near the chimney base we never would've caught ourselves. They stabilized the foundation crack and brought in a structural engineer for the chimney work specifically. Green Planet Restoration of Pasadena gave us a proper inspection instead of just patching what was visible, which gave us real satisfaction.

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Reply from Green Planet Restoration of Pasadena 2026.09.08

Thank you, *****, for sharing your experience! Were glad Green Planet Restoration of Pasadena could take a thorough look at the foundation instead of simply addressing the crack that was visible. Catching the additional issue near the chimney base early allowed the right attention to be given to both areas, including bringing in a structural engineer specifically for the chimney work. Were pleased we could help provide clarity and peace of mind through a careful inspection and proper stabilization. Thank you for trusting Green Planet Restoration of Pasadena!

Gerda Russell 2026.09.02

     

My laundry room flooded, with water pooling across the tile and beginning to seep under the adjoining hallway carpet. Green Planet Restoration of Pasadena crew arrived quickly, extracted the standing water and pulled back damaged carpet padding to check for hidden moisture. Industrial dryers and dehumidifiers ran for several days to fully dry the subfloor and walls, preventing mold from taking hold. Our home was completely restored within the week, with no lasting damage. Highly recommended this.

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Reply from Green Planet Restoration of Pasadena 2026.09.07

Thank you, Gerda, for the wonderful review! We’re glad our Green Planet Restoration of Pasadena team could respond quickly, remove the standing water, and check for moisture that may have traveled beneath the carpet and into the subfloor and walls. Using professional drying equipment and closely monitoring the affected areas helped us get your home fully dried and restored. We truly appreciate your recommendation and are happy to hear there was no lasting damage!

Traci R. M 2026.08.31

     

A dishwasher malfunctioned overnight at our restaurant near ***************** and flooded the kitchen, seeping into the dining area by the time our morning staff arrived. We couldn't afford to stay closed with weekend reservations already booked. Their team came in immediately, extracted the water, and dried the space with commercial equipment while working around our prep schedule as much as possible. Green Planet Restoration of Pasadena had us back open in time for the weekend rush, which honestly felt like it shouldn't have been possible.

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Reply from Green Planet Restoration of Pasadena 2026.09.08

Thank you, *****, for sharing your experience! We understand how stressful a kitchen flood can be, especially with a busy weekend of reservations ahead. Were glad Green Planet Restoration of Pasadena was able to respond immediately, extract the water, and use commercial drying equipment while working around your restaurants schedule. Getting your kitchen and dining area back in shape quickly so you could reopen for the weekend rush was our priority. We truly appreciate your trust in Green Planet Restoration of Pasadena!

Aron J 2026.08.31

     

A pipe burst in our attic and flooded down into the room where we stored boxes of old family items, including things that had been passed down for generations. We assumed most of it was ruined beyond saving. They offered a pack out service, cataloging and removing what was salvageable to restore off site while the room dried out properly. Green Planet Restoration of Pasadena somehow managed to save an old photo album I figured was completely gone. That one really meant a lot to us.

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Reply from Green Planet Restoration of Pasadena 2026.09.08

Thank you, ****, for sharing this with us. We understand how overwhelming it can be to see generations of family belongings affected by water damage, especially when youre unsure what can be saved. Were so glad Green Planet Restoration of Pasadena could carefully pack out, catalog, and restore the salvageable items while the room was properly dried. Being able to save your old photo album makes this one especially meaningful for our team. Thank you for trusting us with items that hold so much family history.

Kevin J 2026.08.23

     

We manage a rental unit near Old Pasadena and got a call from our tenant about a musty smell in the closet. Turned out a slow leak behind the wall had been feeding mold for who knows how long. They tested the air first, contained the area, and removed everything affected before treating it properly. Green Planet Restoration of Pasadena also gave us a clearance report we could show the tenant, which made the whole situation feel a lot less stressful for everyone involved, including our tenant honestly.

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Reply from Green Planet Restoration of Pasadena 2026.09.08

Thank you, *****, for sharing your experience! Were glad Green Planet Restoration of Pasadena could help get to the bottom of the musty smell in your rental property. Finding the hidden leak and mold behind the wall early allowed our team to properly contain the area, remove the affected materials, and treat the space thoroughly. Were also happy the clearance report gave you and your tenant added confidence that the work was completed properly. We truly appreciate your trust in Green Planet Restoration of Pasadena!

Madeleine C A 2026.08.19

     

The house next to ours caught fire and thankfully it never spread to our place, but the smoke drifted right into our vents and settled into just about everything we own. We didn't even think our house needed attention until the smell wouldn't go away days later. A crew came out, ran air scrubbers through the whole house, and deep cleaned fabric surfaces room by room. Green Planet Restoration of Pasadena got rid of a smell I honestly thought we'd just have to live with for a while.

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Reply from Green Planet Restoration of Pasadena 2026.09.08

Thank you, *********, for sharing your experience! Were so glad Green Planet Restoration of Pasadena could help after the neighboring house fire left smoke drifting into your home. Smoke odor can linger in vents, fabrics, and other surfaces long after the visible signs are gone, so were pleased our team was able to thoroughly treat the air and deep clean the affected areas room by room. Most importantly, were happy your home feels fresh and comfortable again. Thank you for trusting Green Planet Restoration of Pasadena!

Millie M B 2026.08.19

     

We heard a weird hissing sound behind our bathroom wall and by the time we figured out what it was, water had already started pooling near the baseboard. Green Planet Restoration of Pasadena came out fast, cut into the drywall to find the actual break, and got the water shut off and extracted before it spread further into the hallway. They dried everything with industrial fans over the next few days and patched the wall back up once it was fully dry. Honestly relieved it didn't turn into the bigger mess I was bracing for.

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Reply from Green Planet Restoration of Pasadena 2026.09.08

Thank you, ******, for sharing your experience! Were glad Green Planet Restoration of Pasadena could respond quickly, locate the hidden pipe break, and stop the water before it spread further into the hallway. Our team takes the drying process seriously, and were happy everything was fully dried before the wall was patched back up. We truly appreciate your trust and are relieved this didnt become a bigger mess for you!

Dixon W. M 2026.08.16

     

We have spent years restoring our home carefully, so when smoke from a fireplace backdraft event filled the living room and adjacent study last December, our first concern was the plaster walls and original wood detailing. Smoke had deposited soot on the ceiling, walls, built in bookshelves, and had gotten into the rug and upholstered furniture. Green Planet Restoration of Pasadena came out the next morning and the project manager immediately understood the sensitivity of working in an older home with irreplaceable original features. He was specific about which cleaning methods were appropriate for plaster versus painted wood versus fabric not a one size approach. The team worked carefully and methodically over about eight days, doing ozone treatment for odor, dry soot removal on the plaster, and packed out the rug and two chairs for professional off-site cleaning.

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Reply from Green Planet Restoration of Pasadena 2026.09.08

Thank you, *****, for sharing such a thoughtful review. We understand how important it is to protect original plaster, woodwork, built-ins, and other irreplaceable details in a carefully restored home. Were glad our project manager could develop a cleaning approach suited to each material rather than taking a one-size-fits-all approach. From dry soot removal and odor treatment to carefully packing out the rug and upholstered chairs for professional cleaning, our team took great care throughout the restoration. Thank you for trusting Green Planet Restoration of Pasadena with such a special home!

Emily D. H 2026.07.30

     

Our home on ********************** is one of the older Craftsman bungalows in the neighborhood built in the 1920s and we've always known the attic insulation was original and overdue for attention. When we had a roofing contractor out last spring, he noticed moisture staining on the underside of the roof decking in one corner and recommended we get it properly assessed before re roofing. Green Planet Restoration of Pasadena came out and found early stage mold on the decking and the top plate of the exterior wall below a slow roof leak from a failed flashing detail had been introducing moisture into the attic space for what was probably more than one rainy season. The remediation in an attic that old required care they set up proper containment and negative air pressure to protect the living space below, removed the compromised insulation, treated the affected wood, and ran HEPA filtration throughout. Air quality samples confirmed successful clearance. They also documented the moisture source clearly for our roofing contractor. Thorough, careful, and genuinely knowledgeable about older construction.

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Joy G. B 2026.07.30

     

A major storm caused significant water intrusion and structural damage throughout the first floor, we were devastated even though the situation was contained as quickly as possible. The damage was extensive, flooring had buckled, drywall had absorbed moisture along multiple walls, and we had no idea where to even begin. Green Planet Restoration of Pasadena came out the morning after for a full damage assessment. The team worked carefully every affected area, set up industrial drying equipment, and conducted multiple rounds of moisture monitoring over about ten days. Several damaged materials were removed and rebuilt, and the structural repairs were handled with the same attention to detail as the initial remediation. Our home looks and feels completely normal now and there is no trace of the damage that had us so worried. The entire process was handled with care and professionalism from the first call to the final walkthrough.

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Odell R. R 2026.07.27

     

I've been in my condo on *********************** for about six years and had a dishwasher supply line fail while I was traveling for work over a long weekend. My neighbor noticed water seeping under my front door and called the building manager, who shut off the water and then called me. I contacted Green Planet Restoration of Pasadena from out of state and they coordinated with the building manager to gain access and start mitigation the same day I didn't even need to be there. By the time I got back two days later, they had already extracted the standing water, set up drying equipment, and completed the initial moisture mapping. They walked me through everything on my return and the documentation was detailed and organized. Daily monitoring ran for seven days. The kitchen floor and adjacent dining area were fully dried and cleared. Minus one star only because I had trouble reaching the office by phone once but overall the service was excellent and I'd use them again.

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Reply from Green Planet Restoration of Pasadena 2026.07.29

> Thank you, *****, for taking the time to share your experience and for your thoughtful feedback. We're glad our team was able to coordinate with your building manager and begin the water mitigation process right away while you were out of town, helping to minimise the damage before you returned. It's great to hear that our detailed documentation, moisture mapping, and daily monitoring gave you confidence throughout the restoration process. We also appreciate your feedback regarding the difficulty reaching our office by phone, and we'll use it to improve our communication. Thank you for trusting Green Planet Restoration of Pasadenawe're grateful for your recommendation and would be happy to assist you again whenever you need us.

Dane A S 2026.07.27

     

We've lived on ************************** in ************ for over fifteen years and the older construction here means moisture issues are something you have to take seriously. We noticed a soft spot developing in the hallway floor near the bathroom and called Green Planet Restoration of Pasadena based on a recommendation from our plumber. Their technician did a full moisture assessment and found the subfloor had significant water damage from a slow toilet wax ring leak slow enough that we'd never noticed any pooling but damaging enough over time to compromise the subfloor integrity. They were methodical about the demo, removing only what was necessary, drying the floor joists completely over five days, and testing for mold throughout since the moisture had clearly been present for a while. Mold was found on one joist section and was remediated cleanly. Post clearance testing confirmed the space was clean. The technician's knowledge of older home construction made a real difference in how carefully they approached the job.

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Reply from Green Planet Restoration of Pasadena 2026.07.29

> Thank you, ****, for your wonderful 5-star review! We're honoured that you chose Green Planet Restoration of Pasadena based on your plumber's recommendation. Older homes require a careful and experienced approach, and we're pleased our team was able to identify the hidden water damage, perform targeted demolition, thoroughly dry the affected areas, and safely remediate the mould that was discovered. It's great to hear our technician's knowledge and attention to detail gave you confidence throughout the process. We truly appreciate your trust and your kind words, and we're always here if you ever need our services again.

Shelley L. C 2026.07.22

     

I manage a small commercial office space on ********************** and we had an HVAC drain pan overflow over a holiday weekend that soaked the drop ceiling tiles and the carpet in two of our offices. Called Green Planet Restoration of Pasadena first thing Tuesday morning and they treated it as a priority had a crew there by midmorning. What I appreciated working with them in a commercial context was that they understood we couldn't shut down completely. They planned the equipment placement around our active workspace, used lower noise fans in the areas closest to staff, and scheduled the noisier work for early morning before business hours. Daily written updates were provided for my records and the insurance file. Everything was dried and cleared within five days. The project manager was available by phone throughout and responded to every question quickly. For a commercial property manager, reliability and communication are everything. Green Planet Restoration of Pasadena delivered on both counts.

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Reply from Green Planet Restoration of Pasadena 2026.07.29

> Thank you, *******, for your fantastic 5-star review! We truly appreciate you trusting Green Planet Restoration of Pasadena with your commercial property. We understand how important it is to keep businesses operating during the restoration process, so we're pleased our team could tailor the drying plan to minimise disruption while keeping the project on schedule. It's wonderful to hear that our communication, daily updates, and responsiveness provided the reliability you were looking for. Your kind words mean a great deal to our team, and we look forward to being there whenever you need us in the future.

Mario B. J 2026.07.21

     

Our home on **************** in ********** is a property we've put a lot into over the years, so when electrical wiring fire caused smoke and soot to spread through the first floor, we were devastated even though the fire itself was contained quickly. The smell was overwhelming and the soot had gotten onto the cabinets, walls, and into the **** returns. Green Planet Restoration of Pasadena came out the morning after for a full assessment. The project manager cleaned and restored versus what would need replacement, which helped set expectations before we even started. The team cleaned every surface, treated the ductwork, and performed multiple rounds of odor treatment over about ten days. Several items were packed out for off-site cleaning and most were successfully restored. Our home smells completely normal now and the visible soot damage is gone. The whole process was handled with care and professionalism.

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Charlie M 2026.07.18

     

I own an older ranch style home on *************** in ******** and needed pack-out and storage services after sustaining damage that made part of my home temporarily unusable. When Green Planet Restoration of Pasadena came out, they conducted a thorough inventory of everything in the affected areas before a single item was moved. The team explained the entire process clearly, what would be packed, how items would be documented, how storage conditions are maintained, and what to expect when contents are returned. They carefully packed and removed belongings from the impacted rooms, catalogued everything with a detailed item list, and placed contents into climate-controlled storage. Over the course of the project they kept me updated on the status of my belongings and the timeline for return. When everything was brought back, the inventory matched exactly and nothing came back damaged. The technician noted that proper pack-out early in the process likely protected several items that would have otherwise been affected had they remained on site. Quick and professional response from start to finish. Very professional team.

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Reply from Green Planet Restoration of Pasadena 2026.07.21

Hi *******,Thank you for taking the time to share your experience. We're grateful you trusted Green Planet Restoration of Pasadena with your home's contents during such a challenging time.We're pleased to hear that our team provided a thorough inventory, clearly explained the pack-out process, and handled your belongings with the care they deserved. Protecting our customers' possessions through careful documentation, secure climate-controlled storage, and regular communication is something we take great pride *****'s especially rewarding to know that every item was returned safely, the inventory matched perfectly, and our early pack-out helped prevent additional damage. Your kind words about our professionalism and responsiveness mean a great deal to our entire team.Thank you again for your recommendation. If you ever need our assistance in the future, we're always here to ********* regards,The Green Planet Restoration of Pasadena Team

Rodney J. T 2026.06.28

     

I've owned my craftsman on ************** in South Pasadena for about eighteen years and it's the kind of older home that requires constant attention. Last fall I noticed the hardwood floor in the dining room starting to cup slightly near the baseboard subtle at first, easy to dismiss. A neighbor suggested I get it checked before assuming it was just age. Green Planet Restoration of Pasadena came out within a day and found a slow leak from a corroded supply line behind the built in buffet that had been seeping into the subfloor for probably months. The moisture had spread well beyond the visible area and the thermal camera showed it extending under the floor toward the hallway. They were careful and deliberate about the drying process given the age of the floors used targeted low-profile drying equipment to pull moisture without causing additional warping. Seven days of monitoring and the hardwood was saved. Honest, skilled, and clearly experienced with older Pasadena area homes.

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Reply from Green Planet Restoration of Pasadena 2026.06.29

Thank you for sharing such a thoughtful review. We truly appreciate your trust in Green Planet Restoration of Pasadena.Older homes require a careful and experienced approach, especially when dealing with hardwood floors, hidden moisture, and long-term leaks. Were glad our team was able to identify the source, properly document the affected areas, and use the right drying method to help preserve the original *********** means a lot to hear that you felt our team was honest, skilled, and experienced. Thank you again for choosing Green Planet Restoration of Pasadena.