Green Planet Restoration of Pasadena Reviews

A Google User 2026.09.06

     

We discovered wastewater backing up into our downstairs bathroom after tree roots blocked the main sewer line. With two young kids using that bathroom every day, we were really worried. Green Planet Restoration of Pasadena arrived quickly, cleaned everything safely, disinfected the area, and made sure it was safe before we used it again. They also gave us helpful tips to prevent another backup.

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Reply from Green Planet Restoration of Pasadena 2026.09.07

Thank you for sharing your experience! We understand how stressful a wastewater backup can be, especially with young children using the affected bathroom. We’re glad our Green Planet Restoration of Pasadena team could respond quickly, safely clean and disinfect the area, and make sure the bathroom was safe before you returned to using it. Our team takes contaminated water situations seriously, and we’re happy we could also provide some helpful guidance to reduce the risk of another sewer backup. Thank you for trusting us to take care of your home and your family during a stressful situation!

David K T 2026.09.03

     

Our house sits close to the **********************, and we noticed a crack slowly forming along the foundation over several months, gradual enough that we almost brushed it off. Had it inspected just to be safe, and it's a good thing we did since there was a second issue near the chimney base we never would've caught ourselves. They stabilized the foundation crack and brought in a structural engineer for the chimney work specifically. Green Planet Restoration of Pasadena gave us a proper inspection instead of just patching what was visible, which gave us real satisfaction.

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Gerda Russell 2026.09.02

     

My laundry room flooded, with water pooling across the tile and beginning to seep under the adjoining hallway carpet. Green Planet Restoration of Pasadena crew arrived quickly, extracted the standing water and pulled back damaged carpet padding to check for hidden moisture. Industrial dryers and dehumidifiers ran for several days to fully dry the subfloor and walls, preventing mold from taking hold. Our home was completely restored within the week, with no lasting damage. Highly recommended this.

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Reply from Green Planet Restoration of Pasadena 2026.09.07

Thank you, Gerda, for the wonderful review! We’re glad our Green Planet Restoration of Pasadena team could respond quickly, remove the standing water, and check for moisture that may have traveled beneath the carpet and into the subfloor and walls. Using professional drying equipment and closely monitoring the affected areas helped us get your home fully dried and restored. We truly appreciate your recommendation and are happy to hear there was no lasting damage!

Traci R. M 2026.08.31

     

A dishwasher malfunctioned overnight at our restaurant near ***************** and flooded the kitchen, seeping into the dining area by the time our morning staff arrived. We couldn't afford to stay closed with weekend reservations already booked. Their team came in immediately, extracted the water, and dried the space with commercial equipment while working around our prep schedule as much as possible. Green Planet Restoration of Pasadena had us back open in time for the weekend rush, which honestly felt like it shouldn't have been possible.

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Aron J 2026.08.31

     

A pipe burst in our attic and flooded down into the room where we stored boxes of old family items, including things that had been passed down for generations. We assumed most of it was ruined beyond saving. They offered a pack out service, cataloging and removing what was salvageable to restore off site while the room dried out properly. Green Planet Restoration of Pasadena somehow managed to save an old photo album I figured was completely gone. That one really meant a lot to us.

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Ryan Walker 2026.08.26

     

Our home in Altadena grew concerned after my child began experiencing unexplained sneezing and congestion at home, symptoms that seemed to ease whenever we were away. An inspection by Green Planet Restoration of Pasadena revealed hidden mold growth behind the bedroom wall, traced back to a slow, long term plumbing leak inside the wall cavity. The team explained the findings clearly to us, then sealed off the room with containment barriers before carefully removing the affected drywall and insulation. The area was treated with an antimicrobial solution and tested to confirm clean air quality. We moved back into a safe, healthy bedroom soon after.

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Reply from Green Planet Restoration of Pasadena 2026.08.27

Thank you, Ryan, for sharing your experience with us. We understand how concerning hidden mold can be, especially when the source is not immediately visible. We’re glad our Pasadena team could identify the underlying moisture issue, explain the findings clearly, and carefully contain and remediate the affected area. We truly appreciate your trust in Green Planet Restoration of Pasadena!

Chloe Ashton 2026.08.23

     

After a stovetop fire filled my kitchen with smoke, the flames were extinguished quickly, but a heavy odor spread through the entire home within minutes, clinging to furniture, curtains, and walls. Worried the smell would linger for weeks, called Green Planet Restoration of Pasadena for help. The team assessed soot and smoke damage room by room, then used HEPA air scrubbers and thermal fogging equipment to neutralize the odor at its source rather than simply covering it up. Soft furnishings were deep cleaned and affected walls repainted. Within days, my home smelled completely fresh again.

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Reply from Green Planet Restoration of Pasadena 2026.08.27

Thank you, Chloe, for sharing your experience! We understand how overwhelming smoke odors can be after a kitchen fire, even when the flames are quickly contained. We’re glad our Pasadena team could thoroughly assess the smoke and soot damage, clean the affected furnishings, and treat the lingering odors at their source. We’re happy to hear your home was feeling fresh again within days. Thank you for trusting Green Planet Restoration of Pasadena!

Kevin J 2026.08.23

     

We manage a rental unit near Old Pasadena and got a call from our tenant about a musty smell in the closet. Turned out a slow leak behind the wall had been feeding mold for who knows how long. They tested the air first, contained the area, and removed everything affected before treating it properly. Green Planet Restoration of Pasadena also gave us a clearance report we could show the tenant, which made the whole situation feel a lot less stressful for everyone involved, including our tenant honestly.

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Eve Flynn 2026.08.19

     

A powerful windstorm ripped a section of shingles and underlying decking off the roof of our home in Sierra Madre. Green Planet Restoration of Pasadena responded the same afternoon, installing an emergency tarp to seal off the exposed area before the storm intensified. Once conditions cleared, a full repair crew returned to replace the damaged decking and shingles, matching the home's existing roofline. The repair was finished before the next storm arrived, keeping the family's bedrooms dry and safe.

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Reply from Green Planet Restoration of Pasadena 2026.08.27

Thank you, Eve, for sharing your experience with us! We’re glad our Pasadena team could respond quickly, secure the damaged roof with an emergency tarp, and complete the necessary repairs once conditions improved. Protecting your home from further damage and keeping your family’s bedrooms dry and safe was our priority. We truly appreciate your trust in Green Planet Restoration of Pasadena!

Millie M B 2026.08.19

     

We heard a weird hissing sound behind our bathroom wall and by the time we figured out what it was, water had already started pooling near the baseboard. Green Planet Restoration of Pasadena came out fast, cut into the drywall to find the actual break, and got the water shut off and extracted before it spread further into the hallway. They dried everything with industrial fans over the next few days and patched the wall back up once it was fully dry. Honestly relieved it didn't turn into the bigger mess I was bracing for.

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Madeleine C A 2026.08.19

     

The house next to ours caught fire and thankfully it never spread to our place, but the smoke drifted right into our vents and settled into just about everything we own. We didn't even think our house needed attention until the smell wouldn't go away days later. A crew came out, ran air scrubbers through the whole house, and deep cleaned fabric surfaces room by room. Green Planet Restoration of Pasadena got rid of a smell I honestly thought we'd just have to live with for a while.

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Dixon W. M 2026.08.16

     

We have spent years restoring our home carefully, so when smoke from a fireplace backdraft event filled the living room and adjacent study last December, our first concern was the plaster walls and original wood detailing. Smoke had deposited soot on the ceiling, walls, built in bookshelves, and had gotten into the rug and upholstered furniture. Green Planet Restoration of Pasadena came out the next morning and the project manager immediately understood the sensitivity of working in an older home with irreplaceable original features. He was specific about which cleaning methods were appropriate for plaster versus painted wood versus fabric not a one size approach. The team worked carefully and methodically over about eight days, doing ozone treatment for odor, dry soot removal on the plaster, and packed out the rug and two chairs for professional off-site cleaning.

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Kate D S 2026.08.15

     

I live alone in a condo on ***************************** and had a frightening experience last March when my upstairs neighbor's washing machine drain line failed and sent water through my ceiling into the living room and entry hallway. I could hear it before I even saw it a steady dripping that turned into a stream within minutes. The building manager helped shut off the water source but by then the damage was done. I called Green Planet Restoration of Pasadena that same evening, partly on the recommendation of another resident in the building who had used them before. They arrived within the hour, which surprised me given the time of night. The crew was expert and efficient no drama, just immediate action. They assessed the ceiling, opened two sections to relieve the trapped water, and set up drying equipment the same night. Over the following week they monitored daily and kept detailed moisture logs that my insurance company requested and received without any issues.

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Mary J. D 2026.08.11

     

We've been in our split-level on ****************** in ******** for eleven years and the home has always been solid so finding black spotting along the base of the wall in our downstairs guest bathroom was genuinely unsettling. We'd had a plumber fix a slow leak under the vanity about a year prior and assumed everything was fine after that. Green Planet Restoration of Pasadena technician suspected the original repair may not have fully addressed the moisture that had already gotten into the wall cavity. He was right. Behind the vanity the drywall was heavily colonized with mold and it had spread to the adjacent wall section as well. What I appreciated most was that he didn't exaggerate the situation to frighten us he was matter of fact, showed us exactly what he was seeing, and explained why it had developed the way it did. Remediation took five days, containment was properly maintained throughout, and the post clearance air test confirmed everything was clean.

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Reply from Green Planet Restoration of Pasadena 2026.08.13

Thank you, ****, for taking the time to share your experience with Green Planet Restoration of Pasadena. We understand how unsettling it can be to discover mold in your home, and were glad our technician could provide a clear, straightforward assessment without unnecessary alarm.Were pleased we could identify the moisture that remained behind the vanity, properly contain the affected area, and complete the remediation while keeping you informed throughout the process. Its also great to hear that the post-remediation air testing confirmed a clean result.Thank you for trusting Green Planet Restoration of Pasadena and for your kind words about our teams honest and professional approach!

Luca M 2026.08.11

     

I've owned a duplex on ******************** for about fourteen years and keeping up with two units means things occasionally get past you. A tenant in the lower unit reported a soft spot developing in the bathroom floor and I came out to find the toilet ****** had been leaking slowly for based on what Green Planet Restoration of Pasadena found probably three to four months. The subfloor underneath was significantly damaged and moisture had spread into the wall framing on two sides of the bathroom. Green Planet Restoration of Pasadena came out the morning after I called, did a full assessment with moisture meters and a thermal scan, and gave me a clear scope before any work started. They removed the compromised subfloor section, dried the floor joists and wall framing over six days, and tested for mold throughout the drying process. Mold was present on one wall stud and was treated and cleared before the rebuild.

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Reply from Green Planet Restoration of Pasadena 2026.08.13

Thank you, ***** for sharing your experience with Green Planet Restoration of Pasadena. Were glad our team could respond quickly, thoroughly assess the moisture damage, and provide a clear scope before beginning the work.Were pleased we could address the damaged subfloor, properly dry the floor joists and wall framing, and monitor for mold throughout the drying process. Identifying and treating the affected wall stud before reconstruction was also an important part of making sure the area was properly restored.Thank you for trusting Green Planet Restoration of Pasadena and for recognizing our teams thorough and professional approach. We truly appreciate your kind words!

Emily D. H 2026.07.30

     

Our home on ********************** is one of the older Craftsman bungalows in the neighborhood built in the 1920s and we've always known the attic insulation was original and overdue for attention. When we had a roofing contractor out last spring, he noticed moisture staining on the underside of the roof decking in one corner and recommended we get it properly assessed before re roofing. Green Planet Restoration of Pasadena came out and found early stage mold on the decking and the top plate of the exterior wall below a slow roof leak from a failed flashing detail had been introducing moisture into the attic space for what was probably more than one rainy season. The remediation in an attic that old required care they set up proper containment and negative air pressure to protect the living space below, removed the compromised insulation, treated the affected wood, and ran HEPA filtration throughout. Air quality samples confirmed successful clearance. They also documented the moisture source clearly for our roofing contractor. Thorough, careful, and genuinely knowledgeable about older construction.

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Joy G. B 2026.07.30

     

A major storm caused significant water intrusion and structural damage throughout the first floor, we were devastated even though the situation was contained as quickly as possible. The damage was extensive, flooring had buckled, drywall had absorbed moisture along multiple walls, and we had no idea where to even begin. Green Planet Restoration of Pasadena came out the morning after for a full damage assessment. The team worked carefully every affected area, set up industrial drying equipment, and conducted multiple rounds of moisture monitoring over about ten days. Several damaged materials were removed and rebuilt, and the structural repairs were handled with the same attention to detail as the initial remediation. Our home looks and feels completely normal now and there is no trace of the damage that had us so worried. The entire process was handled with care and professionalism from the first call to the final walkthrough.

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Odell R. R 2026.07.27

     

I've been in my condo on *********************** for about six years and had a dishwasher supply line fail while I was traveling for work over a long weekend. My neighbor noticed water seeping under my front door and called the building manager, who shut off the water and then called me. I contacted Green Planet Restoration of Pasadena from out of state and they coordinated with the building manager to gain access and start mitigation the same day I didn't even need to be there. By the time I got back two days later, they had already extracted the standing water, set up drying equipment, and completed the initial moisture mapping. They walked me through everything on my return and the documentation was detailed and organized. Daily monitoring ran for seven days. The kitchen floor and adjacent dining area were fully dried and cleared. Minus one star only because I had trouble reaching the office by phone once but overall the service was excellent and I'd use them again.

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Reply from Green Planet Restoration of Pasadena 2026.07.29

> Thank you, *****, for taking the time to share your experience and for your thoughtful feedback. We're glad our team was able to coordinate with your building manager and begin the water mitigation process right away while you were out of town, helping to minimise the damage before you returned. It's great to hear that our detailed documentation, moisture mapping, and daily monitoring gave you confidence throughout the restoration process. We also appreciate your feedback regarding the difficulty reaching our office by phone, and we'll use it to improve our communication. Thank you for trusting Green Planet Restoration of Pasadenawe're grateful for your recommendation and would be happy to assist you again whenever you need us.

Dane A S 2026.07.27

     

We've lived on ************************** in ************ for over fifteen years and the older construction here means moisture issues are something you have to take seriously. We noticed a soft spot developing in the hallway floor near the bathroom and called Green Planet Restoration of Pasadena based on a recommendation from our plumber. Their technician did a full moisture assessment and found the subfloor had significant water damage from a slow toilet wax ring leak slow enough that we'd never noticed any pooling but damaging enough over time to compromise the subfloor integrity. They were methodical about the demo, removing only what was necessary, drying the floor joists completely over five days, and testing for mold throughout since the moisture had clearly been present for a while. Mold was found on one joist section and was remediated cleanly. Post clearance testing confirmed the space was clean. The technician's knowledge of older home construction made a real difference in how carefully they approached the job.

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Reply from Green Planet Restoration of Pasadena 2026.07.29

> Thank you, ****, for your wonderful 5-star review! We're honoured that you chose Green Planet Restoration of Pasadena based on your plumber's recommendation. Older homes require a careful and experienced approach, and we're pleased our team was able to identify the hidden water damage, perform targeted demolition, thoroughly dry the affected areas, and safely remediate the mould that was discovered. It's great to hear our technician's knowledge and attention to detail gave you confidence throughout the process. We truly appreciate your trust and your kind words, and we're always here if you ever need our services again.

Shelley L. C 2026.07.22

     

I manage a small commercial office space on ********************** and we had an HVAC drain pan overflow over a holiday weekend that soaked the drop ceiling tiles and the carpet in two of our offices. Called Green Planet Restoration of Pasadena first thing Tuesday morning and they treated it as a priority had a crew there by midmorning. What I appreciated working with them in a commercial context was that they understood we couldn't shut down completely. They planned the equipment placement around our active workspace, used lower noise fans in the areas closest to staff, and scheduled the noisier work for early morning before business hours. Daily written updates were provided for my records and the insurance file. Everything was dried and cleared within five days. The project manager was available by phone throughout and responded to every question quickly. For a commercial property manager, reliability and communication are everything. Green Planet Restoration of Pasadena delivered on both counts.

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Reply from Green Planet Restoration of Pasadena 2026.07.29

> Thank you, *******, for your fantastic 5-star review! We truly appreciate you trusting Green Planet Restoration of Pasadena with your commercial property. We understand how important it is to keep businesses operating during the restoration process, so we're pleased our team could tailor the drying plan to minimise disruption while keeping the project on schedule. It's wonderful to hear that our communication, daily updates, and responsiveness provided the reliability you were looking for. Your kind words mean a great deal to our team, and we look forward to being there whenever you need us in the future.