this place has terrible staff has no sense of urgency i came in because my cat was not acting right and throwing up a bunch showing signs of discomfort and they made him wait almost a hour for the exam to just tell me what i needed to do instead of taking him into care and when I denied service because of over pricing i asked for him back and they took forever and when i looked through the window the doctor was just on her phone and when she came out to someone else before she walked away i said maamx2 i need my cat she ignored me and continued to shut the door i’m a very patient person and i understand if there was other emergencies but there was me and one more person while other doctors were just talking to each other looking at me crazy for worrying about my son i am very dissatisfied and disappointed they would treat me like this i do not recommend. (also was told they have machines to help someone else’s cat but don’t know how to use them and they should go somewhere else (whats the point) highly disappointed
Respuesta de Greenlight Pet ER Lake Nona2026.06.15
Thank you for your kind words and for trusting Greenlight Pet ER in Lake Nona with your German Shepherd's care. We're sorry your pet experienced such a frightening incident, but we're glad our veterinary team and staff could be there to help.
We appreciate your support and wish your German Shepherd a smooth and speedy recovery. 💚🐾
Sharon Pinhas2026.06.08
Kind caring considerate. So wonderful will use them!!!
Respuesta de Greenlight Pet ER Lake Nona2026.06.10
Thank you, Sharon, for your wonderful review!
We are so happy to hear that you had a positive experience at Greenlight Pet ER in Lake Nona. Providing caring and compassionate care for pets and their families is our top priority, and your kind words mean a lot to our team.
Thank you for trusting us to care for your pet. We greatly appreciate your support and are here whenever you need us.
Mike Wright2026.06.07
Getting checked in went great then things went downhill. The doctor convinced my dog had cancer all over. Agree for xrays said would be 2 hr to read them. We left 4 hours they call results. I know my dog is older and having show dogs very involved with many vet visits.
Respuesta de Greenlight Pet ER Lake Nona2026.06.10
Thank you for sharing your feedback. We understand how emotional and overwhelming it can be when a pet is experiencing health concerns, especially when discussing the possibility of a serious diagnosis.
At Greenlight Pet ER, our doctors strive to provide their medical assessment based on the information available at the time of the examination and diagnostic testing. In some cases, imaging findings may raise concerns that require further evaluation, and our team aims to communicate those possibilities while awaiting final results.
We also understand that waiting for diagnostic results can be frustrating, particularly during an already stressful situation. We apologize if the timeline or communication did not meet your expectations.
We value your feedback and would appreciate the opportunity to learn more about your experience. Please feel free to contact our management team at managerln@greenlight.pet so we can review your concerns and better understand what occurred during your visit.
Sajal Ahmed2026.06.07
I had a very distressing experience at this ER. It felt as though the focus was more on costs and payment, than on my cat's wellbeing. I was visibly distraught and struggling to process the information being given to me, yet I felt very little compassion or emotional support from the staff.
I brought my cat in after she vomited once, became tired, and wasn’t eating normally. The front desk staff member was kind and genuinely seemed concerned, which I appreciated. Unfortunately, the rest of the visit left me feeling overwhelmed and under supported.
Before my cat was even examined, I was charged $200 for a basic physical exam and vitals only. I was also asked about CPR, which would cost around $800 if I opted for it. These charges were done before any diagnostics had even been performed.
Although we were taken back fairly quickly, we spent about three hours at the clinic, and much of that time focused on costs, financing, and payment options rather than my cat’s condition.
What concerned me most was that the doctor told me my cat had pyometra and required immediate emergency surgery. She repeatedly stated that they doubted she would survive until the next morning without treatment. However, no imaging or lab work had been performed to confirm the diagnosis before these statements were made. They just kept pushing for surgery, only mentioning labs and imaging once or twice. It was extremely distressing to be told that my cat would die within hours without being shown any diagnostic evidence supporting such a serious conclusion.
To make matters worse, my cat was found to have a high fever, yet she remained in the exam room for roughly three hours without receiving any medication to help bring it down. The level of urgency being described did not seem to match the care being provided while we were there. I expected them to at least administer the first dose of her temperature was truly that life threatening.
When I asked about surgery costs, I was quoted anywhere from $5,000 to $10,000, which was an extremely broad range and not very helpful. As someone who just graduated and is looking for a job, I explained my financial situation and asked about alternatives. I was told that if I could not afford the surgery, I had to “let my cat go”. Hearing that while already being told my cat might not make it through the night was devastating. The doctor herself and tech both even said her “brain would get fried” if immediate action wasn’t taken. I found that wording unprofessional and unnecessarily alarming, especially while I was already visibly distressed and panicking.
I understand emergency veterinary care is expensive and that difficult conversations are sometimes necessary. However, I expected more compassion and empathy and a greater focus on my pet’s immediate care rather than finances. Instead, I left feeling frightened, pressured, and without clear answers.
Respuesta de Greenlight Pet ER Lake Nona2026.06.10
Thank you for taking the time to share your experience. We understand how frightening and emotional it is when a beloved pet is ill, and we are sorry to hear that your visit left you feeling distressed and unsupported.
At Greenlight Pet ER in Lake Nona, our medical team is committed to providing recommendations based on a pet’s clinical presentation and examination findings, particularly when a potentially life-threatening condition is suspected. In emergency medicine, doctors may discuss serious concerns and treatment recommendations early in the process so that pet owners can make informed decisions while diagnostic testing is being considered or performed.
We also recognize that discussions regarding costs and treatment options can be overwhelming, especially during an emotional emergency. Our intention is never to pressure pet owners, but rather to ensure they understand all available options and the potential risks associated with delaying treatment.
We are disappointed to learn that you felt our communication lacked the compassion and support you deserved during such a difficult time. Providing both medical care and empathetic client support is important to us, and we take feedback like yours seriously.
We would appreciate the opportunity to review your concerns in greater detail. Please feel free to contact our management team at managerln@greenlight.pet so we can learn more about your experience and address your concerns directly.
Iffat Khan2026.06.06
We went there in emergency our cat throw up and was a little slow , nothing else but we want to make sure she is ok . Doctor told us she has high fever and uterine infection she needs surgery right now and her fever is so high she was scared about her health we sit there for three hours they were telling us that she needs to do surgery right away but we didn’t have $7000 so told her if she can give her med . She give us med and told us to give our cat med when we go home , I don’t understand they waste 3 hours didn’t give her fever med no antibiotic , the reason she didn't give med because cat could do vomiting so we have to bring her home and give her med, but they were ready to do surgery on for $7000 , they are scam please don’t go there,they have no mercy for innocent animals. they only care about money . And for jut normal checkup and fever med and amoxicillin we almost $400 .
Respuesta de Greenlight Pet ER Lake Nona2026.06.10
Thank you for sharing your concerns. We understand how stressful it is when a beloved pet is sick, and we appreciate the opportunity to address your experience.
At Greenlight Pet ER Lake Nona, our recommendations are always based on our medical team's assessment of a pet's condition and what we believe is in the patient's best interest. When a serious condition such as a uterine infection is suspected, timely treatment is extremely important, and surgery may be recommended because it is often considered the definitive treatment for this condition.
We understand that financial considerations can be difficult during an emergency, and our team strives to discuss available options so families can make informed decisions about their pet's care. Treatment plans, medications, and recommendations are tailored to each patient's specific medical needs, and there are situations where medications may be prescribed for administration at home based on the doctor's clinical judgment.
We are sorry to hear that you left feeling frustrated and that our communication did not meet your expectations. We take feedback seriously and would welcome the opportunity to learn more about your visit. Please feel free to contact our management team at managerln@greenlight.pet so we can review your concerns with our medical leadership team.
Jamie Montalvo2026.06.05
Staff is pleasant enough and seems to care about the animals; however, the wait for our dog to be treated was over five hours. I truly think they forgot about her at some point. She had a completely exposed quick with the nail still embedded in the nail bed which (I imagine) is quite painful. One of the techs let us know that it could be treated at Greenlight ER that day or by another vet... tomorrow. So, over 12hrs after the injury that my dog would be in pain and limping until she could be seen. That seems a bit cruel to make a puppy go through.
The drive to and back from the Pet ER in Oviedo might have been faster than waiting to be treated here. I wouldn't recommend bringing your pet here for anything less than an full-blown emergency.
Respuesta de Greenlight Pet ER Lake Nona2026.06.05
We’re truly sorry to hear that your visit to Greenlight Pet ER in Lake Nona left you feeling this way. We understand how stressful it is to see your pet in pain, and we know long wait times can make that experience even more difficult.
As an emergency hospital, patients are prioritized based on medical urgency, which can sometimes result in longer waits for stable patients, even when they are uncomfortable. That said, we understand how frustrating and upsetting this experience felt for you and your puppy.
At Greenlight Pet ER in Lake Nona, we always strive to provide compassionate care while keeping pet parents informed throughout the process, and we appreciate feedback like yours as it helps us improve. We hope your puppy is feeling much better now.
SHAY2026.06.04
They're lucky to even get one star because I brought my cat in gasping for air and they turned him down because they supposedly didn't have a mask to help him breathe EVEN THO IT SAYS ON HERE THAT ITS A ER! and right when me and my fiance got back in the car our cat passed away... So if u need to bring your pet here just know they're not an actual pet ER... They're just a bandaid type hospital...
This place was amazing and they really helped me with my dog even though they couldn’t find out why she was throwing up and doing diarrhea for 3 days straight they still helped her so much 🥹🙏🏻🙏🏻🙏🏻🙏🏻☺️😍😍
Respuesta de Greenlight Pet ER Lake Nona2026.06.01
Jeniffer, thank you so much for trusting Greenlight Pet ER in Lake Nona with your sweet girl’s care. 💚 We know how hard it is when your dog isn’t feeling well, and we’re so grateful we could be there for both of you.
Thank you for your kind words and trust. We hope your pup is feeling much better and getting lots of love and cuddles at home. 🐾💚
javier jackson2026.05.27
I am new to the area of Orlando and my service animal ended up bending his nail which was bleeding and barely hanging on. I was recommended to green light and I’m happy I was. They worked fast, they were friendly, very informative, and treated Milo like their own animal. Big shout out to Denise, she was amazing and the front desk receptionist was very friendly as well. I know if I ever have another emergency, green light will be my first thought!
Respuesta de Greenlight Pet ER Lake Nona2026.05.28
Thank you so much for your kind words and for trusting us with Milo during a stressful situation. We’re so glad we could be there when you needed us most. 💚
We’ll be sure to share your shoutout with Denise and our front desk team, they’ll be thrilled to hear your feedback! Providing fast, compassionate, and informative care is exactly what we strive for, and it means a lot to know Milo felt loved and cared for throughout his visit.
We hope Milo is feeling much better, and please know our team is always here whenever you need us. Thank you for making Greenlight Pet ER in Lake Nona your trusted emergency care team! 🐾
David Greenstone2026.05.24
They were extremely helpful when there were still options, and they extremely compassionate when we were out of options.
Respuesta de Greenlight Pet ER Lake Nona2026.05.27
Thank you for your heartfelt words and for trusting the team at Greenlight Pet ER in Lake Nona during such a difficult time. We know how emotional and overwhelming these moments can be, and we’re grateful we could provide support, guidance, and compassionate care every step of the way. Our team is committed to being there for pets and their families through both hopeful moments and the hardest decisions. Please know your kindness means so much to all of us. 💚
Michael Hoefel2026.05.23
Greenlight Pet ER is truly an absolute blessing to Lake Nona and the surrounding areas.
Our Labrador Retriever became sick, and our regular vet was too busy to see her. We brought her to Greenlight in a moment of desperation, and from the moment we walked in, we knew we were in the right place.
The care our fur baby received was genuine, compassionate, and invaluable. Glory at reception greeted us with such warmth and kindness and made sure we were set up to get help right away. Dr. Anacleto was thorough, friendly, and caring. When we had to return because of lingering symptoms, Dr. D’Amico was amazing — joyful, compassionate, and incredibly reassuring.
I also want to give a special shoutout to the MVP of our two visits: Victor Rodriguez. From the moment we met him, he was genuinely caring and went above and beyond to ease our nerves. He kept us updated every step of the way and treated our pet with so much love. That meant the world to us during a very stressful time.
This review is 100% honest and based on our family’s experience. We cannot recommend Greenlight Pet ER highly enough. If your pet needs urgent care, don’t hesitate — go. You and your pet will be grateful you did.
Respuesta de Greenlight Pet ER Lake Nona2026.05.27
Thank you for your feedback! We’re glad you had a good experience with our team at Greenlight Pet ER in Lake Nona. Providing compassionate, efficient emergency care for pets is always our priority. We truly appreciate your support! 💚
Respuesta de Greenlight Pet ER Lake Nona2026.05.27
Thank you for your feedback! We’re glad you had a good experience with our team at Greenlight Pet ER in Lake Nona. Providing compassionate, efficient emergency care for pets is always our priority. We truly appreciate your support! 💚
Amanda Garcia2026.05.21
My wife and I brought our dog here. Every single staff member was very nice and helpful. They kept us in the loop of what was going on and answered any questions we had. Even though it was busy when we were ready to leave (as most Vet ERs are) the doctor and staff still sat down with us with a treatment plan and answered any questions we had. We never felt rushed and could feel the compassion they had for our fur baby. We are so thankful for their help and will definitely recommend this place to anyone in need of emergency services for their fur babies.
Respuesta de Greenlight Pet ER Lake Nona2026.05.22
Thank you so much for your kind words and for trusting Greenlight Pet ER with your dog’s care.
We know how stressful emergency visits can be, and we’re so glad our team was able to provide support, clear communication, and compassionate care throughout your visit. Even during busy moments, taking the time to keep families informed and answer questions is something we truly value.
Your feedback means a great deal to our doctors and staff, and we’ll be sure to share your message with the entire team. Thank you again for your recommendation and for allowing us to care for your fur baby. We wish your pup a smooth recovery and all the best ahead! 💚
Laly V2026.05.18
Although we arrived too late and our fur baby had already passed on the way there, the compassion and kindness shown by the staff during such an overwhelming and heartbreaking moment meant more than words can express. They treated us with so much care, patience, and empathy while we were grieving, and that helped ease some of the hurt during one of the hardest moments for our family. We are truly grateful for the support and humanity they showed us.
I highly recommend this place to anyone needing emergency care for their pets, not only for their professionalism but for the genuine compassion they show to both animals and their families during difficult times.
Respuesta de Greenlight Pet ER Lake Nona2026.05.19
Thank you for your heartfelt words and for trusting Greenlight Pet ER in Lake Nona during such a devastating moment. We are deeply sorry for the loss of your beloved fur baby.
Our team understands how painful and overwhelming these situations can be, and we’re grateful that the compassion, care, and support provided by our staff brought even a small amount of comfort to your family during this difficult time.
Your kindness and recommendation mean so much to us. Thank you for recognizing the dedication of our team to caring not only for pets, but also for the people who love them so deeply.
Please accept our sincerest condolences, and know that our hearts are with your family.
monica zarzuela2026.05.17
Had a great experience at Greenlight Pet ER after my dog got into a fight with another dog and got some punctures that needed attention. The staff was kind, knowledgeable and took great care of my baby. Glad they are close by my house as well! Highly recommend them.
Respuesta de Greenlight Pet ER Lake Nona2026.05.19
Thank you so much for your kind words and recommendation of Greenlight Pet ER in Lake Nona. We’re sorry to hear your dog was injured, but we’re very glad our team could be there when you needed us most.
It means a lot to know you had a great experience and that our staff helped your baby feel cared for and safe throughout the visit. Our team works hard to provide compassionate, knowledgeable emergency care for every pet and family who walks through our doors.
We truly appreciate your trust in Greenlight Pet ER in Lake Nona and are grateful to be nearby whenever you need us.
Samantha Gomez2026.05.15
My mother and brother took our cat there last night because she was found in a closet stiff and unresponsive. they waited an hour to be taken to a room and then once they took the cat to the back they didn’t see or hear anything about her for another hour. the staff proceeded to give my mother attitude and even did an ultrasound without asking for permission or telling them that they were going to do so. they showed no empathy and would not listen to my mother at all when being told that our cat was not usually calm and nice in these settings and continued to brush off any concerns she had. if anything had happened to her it would have been on them for being so careless and negligent and we will never being going back and i recommend people to take their pets to another er if they want the best care.
Respuesta de Greenlight Pet ER Lake Nona2026.05.19
We’re very sorry to hear about your family’s experience at Greenlight Pet ER in Lake Nona. We understand how frightening and emotional it is to bring in a beloved pet in an unresponsive condition, and we sincerely regret that your mother and brother felt unsupported during such a stressful moment.
Our team’s goal is always to provide compassionate, attentive, and medically appropriate care while keeping pet owners informed throughout the process. While patients are often taken into the treatment area for immediate assessment and stabilization, our hospital layout allows visibility into much of the medical area so pets can continue to be observed by their families during care.
Diagnostic procedures are performed based on the medical condition of the patient and are intended to help our veterinary team assess emergencies as quickly and safely as possible. We also understand the importance of communication and making pet owners feel heard and involved throughout their pet’s visit.
We appreciate you bringing these concerns to our attention and would welcome the opportunity to speak with your family directly to better understand what happened. Please feel free to contact our management team at managerln@greenlight.pet
We truly wish the best for your cat and your family.
Roxy Irizarry2026.05.14
I went in as a walk in with my doggo after 6 pm. It was busy but staff was kind and patient with me. I was using an unfamiliar payment method and was out of sorts with worry but they were calm and reassuring. They took great care of my baby and even followed up a few days later to check back in. Their care and concern for my dog was wonderful even when she was scared and struggling with them.
Respuesta de Greenlight Pet ER Lake Nona2026.05.15
Thank you so much for sharing this! We're glad our team could bring some calm to such a stressful night for you and your pup. At Greenlight Pet ER in Lake Nona, being there after hours and making both pets and their owners feel supported is exactly what we're here for. We hope your baby is feeling much better! 🐾
Respuesta de Greenlight Pet ER Lake Nona2026.06.10
Thank you for your review.💚
Rebeca Peña2026.05.08
This is Bella, an 8-year-old senior dog. Bella has always been very healthy, but recently she was diagnosed with pyometra. She was in a lot of pain and couldn’t walk. I took her to several veterinarians to find a solution, but the options they gave me were extremely expensive for the surgery Bella needed, or they suggested putting her to sleep.
I didn’t give up on Bella. Deep down, I knew there had to be a solution so she could go back to being the happy dog she once was. When I arrived at Greenlight, I found the solution I had been looking for Bella. The entire team was essential and very professional, especially nurse Erika and veterinarian Richard D’Amico. They were very patient with us and, above all, in handling Bella’s serious condition.
Bella arrived at a point where, if more time had passed, she probably wouldn’t have survived. But at Greenlight, I found the right professionals. After her recovery, Bella is now walking again, eating, and being the same joyful dog as before.
We are very grateful to Greenlight
Respuesta de Greenlight Pet ER Lake Nona2026.05.11
Thank you for sharing Bella's story with us! 🐾 We are so happy to hear she is walking, eating, and back to her joyful self!
Pyometra is a serious condition, and your dedication to finding the right solution for Bella made all the difference. We will make sure to pass along your kind words to Technician Erika and Dr. D'Amico!
At Greenlight Pet ER in Lake Nona, every patient matters deeply to us, and Bella's recovery is a reminder of why we love what we do. We look forward to seeing her happy wagging tail on her next visit!
Impulsa tus ventas con reseñas de clientes. No se necesita código.
Empresa verificada
