Greenlight Pet ER Lake Nona Reviews

Hi Jamey! Hi, thank you for sharing your experience, we’re really sorry this was your first impression.

At Greenlight Pet ER Lake Nona, our team works with a triage system, which means wait times can change quickly depending on the severity of incoming cases. Sometimes, we provide an estimated wait based on the current situation, but if more critical patients arrive, priorities can shift, and in other moments, the flow can improve faster than expected.

That said, we never want any pet parent to feel dismissed or “blown off.” Your concern is completely valid, and this is not the experience we aim to provide.

We’d really appreciate the opportunity to understand what happened and make this right. If you’re open to it, please reach out to our management team at managerln@greenlight.pet with your pet’s name and visit details so we can look into your case personally.

We’re always here, 24/7, and committed to providing transparent, compassionate care when you need it most.

Hello Xavier! Thank you so much for your kind words and for trusting Greenlight Pet ER Lake Nona during such a stressful moment.

We know that needing a 24/7 emergency vet in Lake Nona for the first time can feel overwhelming, and we’re really glad our team was able to guide you every step of the way. Keeping both you and your German Shepherd informed and comfortable is always our priority.

It truly means a lot to us that you felt supported when you needed it most. We’re always here for you and your pet whenever you need a trusted emergency veterinary hospital in Lake Nona. 💚

Hello Frances! Thank you so much for your kind words!

We’re so glad to hear that Paola and Dr. McCourt were able to take great care of you and your pet. Having a team you can trust during an emergency makes all the difference, and your gratitude truly means a lot to us.

We’ll be sure to share your message with them, they’ll be so happy to hear it. We’re always here for you whenever you need us. 💚

Hello Imranda! Thank you so much for your kind words!!

We’re so glad to hear that your Rottie was well taken care of by our team at Greenlight Pet ER Lake Nona. Providing attentive, compassionate care is what we strive for every day as a trusted 24/7 emergency vet in Lake Nona.

It means a lot to know you felt supported during your visit. We’re always here for you and your pet whenever you need a reliable emergency veterinary hospital in Lake Nona. 💚

Hi Eli! We’re truly sorry to hear that you felt this way — we understand how stressful and emotional emergency situations can be, especially when it involves unexpected costs.

At Greenlight Pet ER, our goal is always to be transparent and discuss all recommended diagnostics and treatments before moving forward, so pet parents can make informed decisions. Emergency care does require a specialized team, advanced equipment, and 24/7 availability, which can impact pricing, but we always strive to be fair and clear about all options.

Your feedback is very important to us, and we’d truly appreciate the opportunity to learn more about your experience and address your concerns directly. If you’re open to it, please reach out to our management team (managerln@greenlight.pet) so we can better understand what happened.

Hi Yovela! Thank you so much for your kind words! 💚
We’re glad to hear you had a quick and friendly experience, and that our veterinarian took the time to answer all your questions, that means a lot to us. We’re always here whenever you need us.

Hi Julian! Thank you so much for the 5 stars! 💚
We truly appreciate your support and are grateful you chose Greenlight Lake Nona. Our team is always here whenever you and your pet need us.

Hi Dianna! We’re so deeply sorry for your loss. 💔
Thank you for trusting us during such a difficult moment. It truly means a lot to know our team was able to offer compassion and support when you needed it most. Please know we’re here for you, and we’re keeping you in our thoughts.

Hi Marshall! Thank you so much for your kind words! 💚
We’re really glad you brought your dog in quickly — allergic reactions like that can be very scary, and acting fast makes all the difference. It means a lot to hear you were seen promptly and felt supported by our team.

We’re grateful to be here for the Lake Nona community and to be there when you need us most. Wishing your pup a smooth and full recovery!

Hi David! Thank you so much for your thoughtful review! 💚
We’re really glad to hear your boy is feeling better, that’s what matters most to us.

It means a lot that you noticed the environment and the kindness of our team. We truly believe that even in stressful moments, you and your pet should feel as comfortable and supported as possible. We’ll also make sure to share your kind words with our manager, they’ll really appreciate it.

And we completely agree, we hope you don’t need us, but we’re always here whenever you do.

Hi Desiree! Thank you so much for your amazing review! 💚
We’re really glad we were able to quickly identify what was going on with your cat and get you the answers you needed, we know how stressful it is when they’re not eating.

It means a lot to hear that you felt informed and supported throughout the visit. Clear communication and transparency are a big part of how we care, and we’re happy you were able to experience that, including being able to see your pet during treatment.

We’re so grateful to be part of the Lake Nona community and to be here when it’s needed most. Wishing your cat a smooth and full recovery! 🐾

Hi Justin! Thank you so much for sharing your experience with us 💚
We know how stressful and scary it is to face something like that in the middle of the night, and we’re really glad you trusted us to care for your dog.

Dr. Flowers and our team will be so happy to hear your kind words. Taking the time to sit down, explain everything, and keep you updated is exactly the level of care we strive to provide, especially in those difficult moments.

We also truly appreciate your understanding of emergency care. Being here 24/7 means we’re always ready when you need us most, and we’re committed to doing that with transparency and compassion.

We hope your pup is feeling much better, and just like you said, we hope you don’t need us again, but we’ll always be here if you do. 🐾

Hi Tiffany! Thank you so much for your kind words! 💚
We’re truly glad we could exceed your expectations and be there when you needed us.

It means a lot to hear that you felt supported, well-informed, and welcomed by our team. Taking the time to explain everything clearly is something we care deeply about, especially in stressful situations.

We really appreciate your recommendation and are always here for you whenever you need us. 🐾

Hi Steven! Thank you so much for your kind words — this truly means a lot to our team.

We know how difficult those moments can be, and we’re so glad we could be there to support you and give your dog the care he needed.

We really appreciate your recommendation and trust in our team 💚

Hi Erica! Thank you for sharing this with us. We are deeply sorry that your experience was disappointing and that you did not receive the necessary support, especially during such a stressful time for you and your pet. We never want anyone to feel this way when seeking our help.

While we are happy that the veterinarian made a good impression, it is very concerning to hear that the rest of your experience did not reflect the level of care, professionalism, and environment we strive to provide. At Greenlight, our goal is to provide not only high-quality emergency care but also a compassionate and professional experience from all members of our team.

Regarding pricing, emergency veterinary care involves advanced equipment, a highly trained team, and 24/7 availability, which may differ from general practice. Even so, we always strive to be transparent and help pet owners understand their options so they can make the best decisions for their pets.

Your feedback is very important to us, and we would very much like the opportunity to analyze this further and contact you directly. Please contact our management team by email at managerln@greenlight.pet. We sincerely wish you and your pet all the best.

Greenlight Pet ER Team

Hi Adena! Thank you for trusting us with your Weimaraner during such a stressful moment. We know how difficult it is to face an emergency surgery, and we’re glad our team could help make the process a little easier for you.

It means a lot to hear that both you and your pup felt at ease. We’re also happy Cherry was helpful in making the financial side more manageable.

We’re so glad to hear your baby is home and recovering well. Wishing your Weimaraner a smooth and comfortable recovery. 💚🐾

Hi. Nicol! Thank you for your kind words! 💚 Our team at Greenlight Lake Nona truly appreciates your support. We’re always here whenever your pet needs us. 🐾

Hi! Thank you for sharing your experience, and we're truly sorry that your first visit didn't meet your expectations. We understand how stressful it is to arrive worried about your pet and hope to feel immediate support.

As an emergency hospital, patients are seen based on the severity of their condition. At times, the medical team responsible for evaluating and treating patients may be fully occupied in the treatment area with more critical cases, while other team members you see may not be the ones able to assess or treat a patient. We understand, however, how this situation may have appeared and how frustrating it must have felt in that moment.

Your feedback is very important to us because it helps us improve how we communicate with our clients during busy periods. If you’re open to it, please send your contact information (email or phone number) to managerln@greenlight.pet so we can identify your pet’s visit and have our manager reach out to you directly.

We truly hope you might consider giving us another opportunity in the future to show the level of care and attention we strive to provide for every pet and family we serve. 💚🐾