Best Home Services Reviews

Dan Marculescu 2026.11.13

     

Worst and unreliable company that I have ever got in contact!!! 1 star review is minimum I'm allowed but even this is very generous. I'm living in Villa Capri -Fort Mayers and I have signed a maintenance contract with them for 1 year on (electric, plumbing and HVAC) and when I was scheduled to get my AC maintenance check up the technician showed up at 5:55pm ,considering that the program ends at 6pm ,without any tools but with a lot of attitude. Of course was not equipped to do any kind of work so he left. We rescheduled for next week when again a technician showed up the same, no tools but a lot of attitude ,explaining me that he can not provide any kind of work because he doesn't have a ladder and if I want him to get one he will charge me $200. After several calls and emails with the main office I have decided to drop off and to just make sure nobody else's get fooled and rip off of money. Do yourself a favor and stay away from this scam company!!!

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Reply from Best Home Services 2026.11.13

We're genuinely sorry for any frustration our services may have caused. Your feedback is invaluable to us, and we will use it to enhance our services in Fort Myers. A manager will be reaching out to you shortly to discuss your concerns.

Caitlin Ward 2026.11.05

     

Caleb Guerrero serviced my home today and did an excellent job. He was thorough, explained everything he was working on and was very professional. Thank you!

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Reply from Best Home Services 2026.11.05

Caitlin Ward, we are so happy to hear that you were pleased with the services provided by our team. Thank you for taking the time to leave such a positive review- it means the world to us!

Paul Verdi 2026.10.31

     

Juan Moreno provided extremely professional and knowledgeable A/C maintenance service I would highly recommend him Ty. Paul D. Verdi

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Reply from Best Home Services 2026.10.31

Paul Verdi, your review made our day! We are overjoyed to hear that you were satisfied with the services you received from us at Best Home Services - Naples. Thank you for choosing us for your needs - we appreciate your business.

Raymond Lamborelle 2026.10.31

     

organization lags The company now operates as Veteran Air Home Services, which could explain some delays or miscommunication. However, the scheduling process was slower than anticipated, which caused some inconvenience. There is certainly room for improvement in organization during this transition period.
Date of experience: 30 October, 2026

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John Fernandez 2026.10.28

     

Anthony Demarco did a great job for us. So glad we met him.

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Reply from Best Home Services 2026.06.01

John Fernandez, we are so happy to hear that you were pleased with the services provided by our team. Thank you for taking the time to leave such a positive review- it means the world to us!

Wes Cole 2026.10.27

     

Logan did a phenomenal job, he was honest and did all the proper testing. Got my device running and at 100%! Great job

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Reply from Best Home Services 2026.10.27

Wes Cole, thank you so much for the kind words! We are thrilled to hear that you had a great experience with our team at Best Home Services - Fort Myers. We appreciate your business and look forward to serving you again in the future.

craig ringestad 2026.10.21

     

Rip off!!!! Billed for unnecessary UV lights without even being told that they were installing them. In an Air Handler that doesn't require them. Never use these Crooks

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Reply from Best Home Services 2026.10.21

craig ringestad, thank you for your feedback. It is disappointing to hear that we did not meet your expectations. We take all customer feedback seriously and strive to continuously improve our services. A manager will be reaching out to you shortly to discuss your specific concerns and work towards a resolution that addresses any issues you encountered.

Giustina 2026.10.17

     

Not the Best by far. Don’t touch peoples property and leave it worse than how you found it.

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Reply from Best Home Services 2026.10.17

Giustina, providing high-quality service is our goal, and we apologize for any shortcomings in your recent experience. Your feedback helps us identify areas for improvement, and we are dedicated to addressing any issues you encountered. A manager will be reaching out to you shortly to discuss your concerns in more detail and work towards a resolution.

Michael Varga 2026.10.04

     

Sanjey came out on a Sunday, on time, and found and corrected our problem and restarted our a/c, He did an excellent job and would recommend him to everybody.

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Reply from Best Home Services 2026.10.05

Michael Varga, your review made our day! We are overjoyed to hear that you were satisfied with the services you received from us at Best Home Services - Fort Myers. Thank you for choosing us for your needs - we appreciate your business.

Patty DeSantis 2026.10.04

     

Xavier Huron our technician came to our home with a friendly smile and hello announcing who he was. We told him what had taken place with the AC and through his knowledge of the systems knew right where to look first. He immediately told us what the problem was and fixed it promptly. He also checked our thermostat as a request from us and assured us that it was all ok. Having a technician that has enough experience to know where to go and resolve the issue is an asset to his company…that’s you Xavier!!!!

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Reply from Best Home Services 2026.10.04

Patty DeSantis, thank you so much for the kind words! We are thrilled to hear that you had a great experience with our team at Best Home Services - Naples. We appreciate your business and look forward to serving you again in the future.

Christopher Farena 2026.09.30

     

Julio Pena and Sanjey Ortiz where very helpful on doing the maintenance for my AC highly satisfied with their service would highly recommend them.

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Reply from Best Home Services 2026.10.01

Christopher Farena, we are so happy to hear that you were pleased with the services provided by our team. Thank you for taking the time to leave such a positive review- it means the world to us!

Thomas Matias 2026.09.30

     

Anthony and Brian were awesome! AC is fixed and I am so grateful! Highly recommended Veterans Air!

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Reply from Best Home Services 2026.09.30

Thomas Matias, your review made our day! We are overjoyed to hear that you were satisfied with the services you received from us at Best Home Services - Naples. Thank you for choosing us for your needs - we appreciate your business.

Gregory Merced 2026.09.29

     

The service tech, Evens Simon of Veteran air,Serviced my AC today also Installed the liquid IV for me cleaned my drain pan and drain line was very knowledgeable and friendly. This guy was awesome. Keep up the good work.highly recommend..Greg M

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Reply from Best Home Services 2024.10.15

Gregory Merced, Thank you for the kind words and for recognizing the hard work of our team at Best Home Services - Fort Myers. We are thrilled to hear that you had a great experience with us, and we look forward to serving you again soon!

Lydia McIntosh 2026.09.22

     

Come one, come all! Visit the very best snake oil salesman in all of Southwest Florida. After getting a brand new AC unit in 2022 we have had subsequent issues upon issues. A coil replacement, leaking refrigerant, a pump replacement, and at the very least 8 service calls because our house was not cooling properly. In a unit that is only 4 years old this was not the expectation we had upon purchase. The photos included are clear representation of their "best" and if this is their best then I don't want it. After the the initial installation it had to be redone. I was first quoted $500 to fix their mistake and $1,500 during a second quote. Needless to say, we've switched companies and wish we had gotten a second opinion to begin with to avoid the headache of dealing with Best Home Services. *UPDATE* After hearing from Rachel and what is now Veteran Air, she took our situation to heart and went above and beyond to correct all issues incurred from the former Best Home Services. Rachel was responsive, made us feel like a priority and was always available. The technician, Xavier, came out and was able to assess our unit and diagnose the issues. From the time Rachel reached out to us out of concern for our unit, to the time the AC was fixed was less than a week. They resolved the broken elements and also replaced the mildew plenum. The same AC unit that was reading 88 degrees before resolution has held a steady 74 since! Thank you Rachel, Xavier and team for your dedication to our family as customers. We've never been more grateful for our cool home.

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Reply from Best Home Services 2026.09.29

Thank you for bringing your concerns to our attention. Your feedback is valuable to us, and we are committed to improving our services based on customer input. We appreciate the opportunity to make it right. It was a pleasure speaking with you!

Oscar R 2026.09.22

     

Many was excellent and knowledgeable

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Reply from Best Home Services 2026.09.22

Oscar R, we are so happy to hear that you were pleased with the services provided by our team. Thank you for taking the time to leave such a positive review- it means the world to us!

George Kempf 2026.09.21

     

Anthony Demarco

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Reply from Best Home Services 2026.09.22

George Kempf, thank you so much for the kind words! We are thrilled to hear that you had a great experience with our team at Best Home Services - Fort Myers. We appreciate your business and look forward to serving you again in the future.

Linda Heimann 2026.09.18

     

Thank you T.J. Liberty for your helping me with my UV light issue. Your kindness and professional manner is so appreciated . I have Veteran Air in speed dial ! Linda Heimann

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Reply from Best Home Services 2026.09.18

Linda Heimann, we are so happy to hear that you were pleased with the services provided by our team. Thank you for taking the time to leave such a positive review- it means the world to us!

Gwen Zanakos 2026.09.15

     

Manny was awesome. He explained everything thoroughly and paid a lot of attention to detail. He did an excellent job. Would highly recommend him in the future.

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Reply from Best Home Services 2025.06.14

Providing top-notch service in Fort Myers is our priority, and we regret that we did not meet your expectations. A manager will be reaching out to you shortly to address your concerns and work towards a resolution. We appreciate the opportunity to make things right and regain your trust in our company.

Cynthia Cariseo 2026.09.14

     

Senge was great. And most important he was honest. I was not overcharged on any level.

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Reply from Best Home Services 2026.09.15

Cynthia Cariseo, thank you so much for the kind words! We are thrilled to hear that you had a great experience with our team at Best Home Services - Naples. We appreciate your business and look forward to serving you again in the future.

John Kaulinis 2026.08.30

     

Worker Logan showed up with a smile and a cheerful attitude to match. Worker explained what he was doing and got me to purchase the Veteran plan. Logan is a true asset to your organization. Kudos and thanks.

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Reply from Best Home Services 2026.08.31

John Kaulinis, we are so happy to hear that you were pleased with the services provided by our team. Thank you for taking the time to leave such a positive review- it means the world to us!