Verified Company
Had a really good experience with Frontier after dealing with a water leak in my home. They were super responsive and got everything handled pretty quickly. Big shoutout to Mr. Katich, Jose, and builder Tyler, they were all great to work with and kept me in the loop the whole time.
They worked well with my builder, which made things way easier and less stressful for me. crew was respectful of my space and left everything clean.
Overall, really happy with how everything turned out. Definitely recommend 👍
Reply from Frontier Services Group
Thank you for taking the time to share such a thoughtful review! It means a lot to see the work and collaboration behind the scenes being noticed, especially when it helps make a difficult situation easier on the homeowner. Thank you for the recommendation and for choosing Frontier!
We are very happy with the work Frontier did after our fire. Not only did they do the contents removal and cleanup, they also sprayed the house with a sealer to prevent fire smells from coming through in the future. Jessie and Omar were both excellent with keeping us informed on what was happening and when. Super responsive all around. We are so happy with their work, we are using them for reconstruction as well. Would highly recommend!
Update: Reconstruction is nearly finished and I just have to also give a shoutout to Mark and Nick. They have been really awesome with keeping us informed, on schedule, and guiding us through the process. Absolutely would still recommend this company. I’ll update again once we are moved back in.
Reply from Frontier Services Group
2025.10.15
Thank you so much for sharing your experience! We’re truly grateful for the opportunity to help after your fire and so glad to hear Jessie and Omar kept you well-informed throughout the process. Your trust in us from cleanup through reconstruction means a lot, and we’re honored to continue working with you.
I’ll change this when all our final needs are addressed. James gives us the run around on getting different things being fixed. I wouldn’t recommend them at the moment.
Reply from Frontier Services Group
Hi Theresa, thank you for bringing this to our attention. We're committed to making this right, so please connect with us directly so we can address your concerns and ensure everything is handled properly.
I did not know air ducts needed to be cleaned. My sinus Dr recommended it and I contacted Frontier Services. Eric, the project manager was very knowledgeable and professional, I did not even bother to get another quote. Andry was the tech in charge of the two day remediation of my three units and three floors of ducts. The team was very professional, absolutely trustworthy and diligent. I cannot be happier with the way they treated me and my house. Five Stars
Reply from Frontier Services Group
Joe, it's fantastic to hear your experience with our team left such a positive impression! Eric and Andry will be thrilled to know their professionalism and expertise met your needs so well. We appreciate your trust in us for your air duct cleaning, and we're delighted to have made a difference for you and your home.
Very disappointing service. When I got home I found the guy rinsing out his gear in the toilet! He had taken the top off the reservoir tank, said it was "better for the plumbing to clean it out there instead of the sink". No way that is true. After he left, I realized he had made a mess, leaving the drywall behind the toilet damp and the floor wet. To top it all off, I discovered he had used my electric toothbrush to clean his gear. What kind of a human being uses someone's personal toothbrush to clean their stuff?? The toothbrush head was dirty and sooty. Don't take my word for it, you can see the pictures. See the little white floaters in the toilet? The dirty brushhead?
How can you have confidence in the work done by such a person? The guy didn't even replace the baseboards like he was supposed to, you can still see the separation from the drywall. I only wish I'd been around from the start to see the work from start to finish. I told the supervisor what was done and he was apologetic, offered to send someone back out but I declined. There's no way this situation was going to be fixed to my satisfaction at this point.
Reply from Frontier Services Group
Hi Juan! We're so sorry to hear you had a less than optimal experience. The work shown is definitely not indicative of our fantastic team and our overall quality of service we look to provide. Let's have a conversation, we'd love to make this up to you. Give me a call at 281-840-8934.
Thanks, Scott M. (General Manager).
Thanks, Scott M. (General Manager).
Great service from the team that was assigned. Very efficient and professional.
Reply from Frontier Services Group
Linda, it’s great to hear that the team was efficient and professional during your experience with us! We truly appreciate you taking the time to share this with us, and we're delighted to have been able to assist you. Your support means a lot to everyone here at Frontier Services Group.
We recently had water damage at our home and were extremely fortunate to have Omar Katich as our mitigation project manager. He was professional, responsive, and made the whole process smooth. Crew lead Leyder and the team were awesome, hardworking, respectful, and very efficient. We’re extremely happy with the results and highly recommend them!
Reply from Frontier Services Group
Hi Alejandro, thank you for taking the time to share this, it really means a lot! Dealing with water damage is never easy, and we’re glad the team was able to bring some steadiness to the situation and treat your home with the care it deserves.
I had a fire in my house on February 16, 2025 and I had XP restoration rebuilding my house and it was starting to worry me real bad that they were not going to follow through in frontier took over XP and as soon as they took over, things started happening things were finished up and I’m very happy and I support frontier 110%. I suggest anyone that’s looking for a rebuild from a fire or water damage or anything give them a a call thank you very much frontier
Reply from Frontier Services Group
Hi Noah, we truly appreciate you sharing your experience! We’re grateful you gave us the chance to help get things moving again. Your support means so much to our team!
On Tuesday, February 24th, 2026, I had a pipe burst in the wall of my Primary Bathroom/Bedroom and our insurance company offered and dispatched Frontier Resoration to us. Within 2 hours, Omar had full imaging of the problem area and then Santiago and the crew were bringing in equipment to begin the drying process. The demolition process was thoroughly explained with both what was going to happen and why it was going to happen. They came and picked up all the equipment Friday morning and now we are ready for a rebuild estimate from them. Frontier has been a joy to work with during a nightmare of a situation. I couldn't have asked for a better company to assist my family in their time of need.
Reply from Frontier Services Group
Thank you for such a thoughtful review! We know how disruptive a sudden pipe burst can be, and we’re glad the quick response and clear communication helped make a stressful moment feel more manageable for you and your family.
We unfortunately had an issue when my toilet backed up in the bathroom. Thankfully, a friend referred us to Frontier. Omar and Hector arrived quickly and walked us through the entire process step by step. They made what could have been a stressful situation completely smooth and much easier to handle. We truly appreciate their prompt response and professionalism!
Reply from Frontier Services Group
Hi Nicole, thank you for reaching out! We're so glad to hear that the team could help make things more manageable. Moments like that can feel overwhelming, and it means a lot to know the response helped ease the stress.
After my fire loss the contents team was so helpful , Rosie and Isabel great communication thank you for everything!!
Reply from Frontier Services Group
We’re glad the contents team could provide helpful support and clear communication during a difficult time. Thank you for sharing your experience with us!
After a water leak at my aunt’s home, Frontier came out and took care of everything right away. Omar K and his team were amazing, super professional, efficient, and easy to work with. They kept us informed the entire time and made sure the job was done right. Our builder truly has the best dry-out team around. Thank you, Omar and team!
Reply from Frontier Services Group
Thank you for sharing your experience, Valeria! We know how stressful a water issue can be, and we’re glad the team could step in quickly and make the process easier for you and your aunt. We appreciate your trust in Frontier and your kind words about our crew.
Excelente servicio !! Me ayudaron mucho,gracias Erick!!
Reply from Frontier Services Group
2026.01.28
¡Liuli, muchas gracias! Nos alegra saber que el equipo pudo ayudar y que la experiencia fue positiva.