Geverifieerd Bedrijf
Vriendelijke mevrouw aan de balie. Heel behulpzaam en begripvol.
De mannen bij de kartbaan denken mee en zijn heel vriendelijk. Mijn zoon is vrij jong voor het karten maar heeft ervaring en van daar uit werd er heel goed mee gedacht naar de mogelijkheden die het beste voor hem passen.
Onze groep werd zonder verwittigen in 2 opgedeeld en onder andere namen ingedeeld. Daardoor konden we de helft van de proeven niet uitvoeren (waar je alle deelnemers van de groep apart moesten scannen). Dat was echt een domper. Als we dat achteraf meldden, kwam daar geen enkele (commerciële) reactie op. Sowieso heb je ook wel wat tijd nodig om telkens de instructies te lezen. Dat gaat jammer genoeg ook van je kostelijke tijd af.
Before the karting session started, we were not given sufficient safety information, which I believe contributed to the accident and resulting injuries. The briefing we received only covered how to operate the kart and the meanings of the flags that the staff waved during the race. Other than that, we were told that neck braces were mandatory for people under 15 years old and strongly recommended for those older than 15.
Before our session began, we had to search for neck braces ourselves because there were not enough available for the number of participants present at the time. While we were looking for neck braces, one of the employees told us that they were not really necessary. However, this directly contradicted the safety briefing, where neck braces had been specifically recommended.
During the preparation process, neither the helmets nor the seat belts were checked by the staff. In fact, we did not even know that the karts had seat belts. Since the staff asked whether we had previous karting experience and we clearly stated that it was our first time, the safety equipment should have been properly checked and explained to us.
I was also not informed that the strap underneath the helmet needed to be fastened. I did not even know such a strap existed. As a result, when I crashed, my helmet flew off.
After the accident, it took a long time for the staff to notice me. During that time, other karts coming from behind also crashed into me. While waiting for assistance, I saw one of the employees looking at their phone instead of paying attention to the track.
The first aid provided after the accident was extremely unprofessional. I was given ice cubes wrapped inside a hand towel — the kind of ice cubes normally used for drinks. Later, when we spoke with an authorized staff member, we were told that they actually had proper ice packs, but one of the employees did not know where they had been placed.
Overall, this experience showed a serious lack of professionalism and proper safety procedures.
Antwoord van Experience Factory Antwerp
2026.05.15
Hi Eda,
We are sad to see you had an accident, our team was very fast on location to help you. but in a situation like that, every second can feel too long. We understand.
The fact that all at once several members of your group wanted to fill in an insurance paper, even tough nothing happened with them. Was not really fair of your side to be honest.
We don't see the issue with ice cubes versus ice packs. Depending on the situation one or the other is better. I'm sure you were well surrounded, most of our Lead Marchals have an EHBO training.
When something unpredictable like this happens, every person will have a chaotic feeling. It's not always linked to our team, but also to the situation. Sorry you felt like that.
We are one of the few Entertainment locations that takes the time to do a personal briefing to every guest that drives with us or does another activity.
Besides that, there are information boards everywhere. Our TeamMembers are trained to reply to any question. Everything you mentionned you didn't know, was explained in the briefing + a big info board that you can't miss.
Our Marshalls check all seatbelts and gear before our drivers leave the pitlane. The world is not perfect, so it can happen that we miss one person. But your descripion is the contrary of our standard operating procedure.
Your group was in the Fun Session, so that was the right group for your level of Experience Level. This is a speed you should be able to handle.
Please stay in contact so we can help you when needed!
We are sad to see you had an accident, our team was very fast on location to help you. but in a situation like that, every second can feel too long. We understand.
The fact that all at once several members of your group wanted to fill in an insurance paper, even tough nothing happened with them. Was not really fair of your side to be honest.
We don't see the issue with ice cubes versus ice packs. Depending on the situation one or the other is better. I'm sure you were well surrounded, most of our Lead Marchals have an EHBO training.
When something unpredictable like this happens, every person will have a chaotic feeling. It's not always linked to our team, but also to the situation. Sorry you felt like that.
We are one of the few Entertainment locations that takes the time to do a personal briefing to every guest that drives with us or does another activity.
Besides that, there are information boards everywhere. Our TeamMembers are trained to reply to any question. Everything you mentionned you didn't know, was explained in the briefing + a big info board that you can't miss.
Our Marshalls check all seatbelts and gear before our drivers leave the pitlane. The world is not perfect, so it can happen that we miss one person. But your descripion is the contrary of our standard operating procedure.
Your group was in the Fun Session, so that was the right group for your level of Experience Level. This is a speed you should be able to handle.
Please stay in contact so we can help you when needed!