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Wait times are terrible, not put in a ward overnight, most nurses rude except for a certain few. Don’t go here if you need to stay overnight! You won’t get discharged until the last minute.
What customers say about Good Hope Hospital
Recent reviews
absolutely lovely nurses on ward 15 night shift they go above and beyond for patients and visitors
Hi. On 111 advice a 999 call was made.2 excellent paramedics turned up.
My BP was 192 (hypertensive.)
Head bump. Duff speech.
In the ambulance =166 I think. On arrival I sat in z waiting room for only 30 mins. (Good!🙂)
Taken through to major c (via two.other rooms.)
Great staff. Somewhere on the route my purse was lost.
It contained four weeks rent my bus pass and medical alert card. LOTS OF IDENTIFICATION.
It left me stranded with no way to get home next day.
It was never handed in.
Staff checked security offices/safe and we walked round everywhere I'd been to.
Staff were great.
Not kept waiting too long.
Total time there 11 hours.
Another TIA but a rather bad one.
Worse hospital evil the office lady said I'm booked in take a seat my g.p clearly called ambulance service here self and said they waiting for you there these idiots rude nasty and unprofessional keeping someone disability waiting 6 hours not to been seen after they lied saying it booked! This was around 17ish or 18 ISH you have no rights to treat me like that but hopefully they get bad karma not going to this hospital for my warefare check I go somewhere else rude and unprofessional wallah not happy and here they talk bad about other people and army guys there got stick up there ass lol 🤣
I brought my child to the Emergency Department at Good Hope Hospital at 9 pm, and it is now 3:30 am. More than six hours have passed, and my child still has not been seen by a doctor.
As I write this, my child is burning up with a very high fever, yet all we are being told is that a doctor will come eventually.
How long are parents expected to wait while watching their children suffer? This is absolutely unacceptable. We came to the hospital because our child needs urgent medical attention, not to sit here for hours with no clear answers.
I am extremely disappointed and concerned about the lack of urgency and care shown towards my child. No parent should ever have to go through this. Good Hope Hospital, this is not acceptable.
Went to A&E minor injuries on Thursday last week. I was treated promptly and with great care. The staff were wonderful
Surgical Assessment Unit.
My dr sent me to Surgical Assessment Unit for suspected blockage. The nurses are first class. Caring, compassionate and understanding. I was so scared obviously, they tried to get blood but had to resort to a doctor as four attempts failed. It wasn’t their fault and they were so apologetic. I had a ct scan which showed no blockage just needed to up the laxatives to try and get things moving. I was offered the meds but decided I had enough at home so cannula was quickly removed and I came home. Thank you to these wonderful ladies. You’re all amazing. Even got my husband and I a hot drink once we knew no surgery needed.
Urology
Mr Natawala who is senior urology consultant is the most amazing dr. He truly cares about his patients. He is kind, caring, compassionate and we trust him implicitly. We were due a phone call from him this morning at 9 am but received it about 8.15. You could hear in his voice that he was delighted once again with the results and agreed six monthly psa checks. The care my husband and indeed myself during his prostate cancer was exemplary- not just at Good Hope but at QE radiotherapy department.
Good hope hospital are terrible very uncaring staff my doctors made a referral to have an mri scan on my back due to injuries from my epilepsy seizures and the reception staff said they dont do referrals and said my doctor is lying . Also yhere was a patient having a seizure lying on the hospital floor with no help I told the staff and they said she is faking it to get seen quicker I felt so annoyed I have epilepsy and my son also has epilepsy I know what a seizure is like and you can die vile staff
Absolutely appalling experience. I arrived at A&E at 10 pm after experiencing severe symptoms, including waking up gasping for air, struggling to breathe through my blocked nose, severe throat pain, and difficulty coughing. NHS 111 strongly advised us to call an ambulance, which understandably made us concerned about the seriousness of my condition.
Instead, we drove ourselves to A&E to avoid unnecessarily using emergency resources.
I spent over FOUR AND A HALF HOURS waiting, repeatedly explaining the same symptoms to approximately five different members of staff. Despite having practically lost my voice and struggling to speak, I was repeatedly asked to recount everything. My blood pressure was even checked twice without any explanation.
At approximately 2:30 am, I finally saw a doctor. The examination was incredibly brief: he listened to my chest on both sides and pressed my stomach without warning or explanation. He then told me I had flu-like symptoms and should go home and use home remedies.
I explained that I repeatedly wake up gasping for air and that my inhaler is the only thing that helps me breathe again. He dismissed my concerns, said he could not hear anything abnormal in my lungs, and sent me home without properly examining my throat or providing meaningful guidance about my breathing difficulties.
What was the point of making me wait over four hours for such a rushed assessment? My throat was never properly examined, and I received no satisfactory explanation or reassurance regarding my symptoms.
I understand that A&E departments are under pressure, but that does not excuse poor communication, inadequate examinations, or making patients feel completely dismissed. If I was simply experiencing flu-like symptoms, why did NHS 111 insist so strongly that I needed an ambulance, only for my concerns to be brushed aside at the hospital?
I attended because I was genuinely worried about my health. Instead, I left exhausted, frustrated, and feeling worse, with no meaningful support or clear advice about what to do if my breathing deteriorated.
Patients should not have to repeat themselves endlessly, wait for hours, and then receive what feels like a cursory examination followed by generic advice to go home.
This experience has seriously undermined my confidence in the service. Four and a half hours of waiting for an assessment that felt rushed and inadequate is simply unacceptable. I expected a proper examination and a clear explanation, not to feel as though my concerns were not worth investigating.
Physio Dept..Vanessa the physio was superb in spotting an infection in my wife's leg and acted very fast and professional in getting a second opinion from the fantastic Staff Nurse Kirsty who brought in a brilliant doctor who got Antibiotics for my wife in double quick time...just cannot praise and thank these professionals enough...
Good Hope has no hope! Compared to the QE! No one answers the phone when put through to A&E or AMU. I've been trying to get through to check on a relative for 2 days. The level care is diabolical! With nurse's not responding to the emergency bell, and when they do it's made obvious it's too much trouble.
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Good Hope Hospital has 984 reviews on Trustindex, collected from Google and Trustindex.
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Good Hope Hospital is rated 3.3 out of 5 based on 984 reviews. 48% of reviewers gave five stars.
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