Verified Company
AVOID AT ALL COST, PLEASE READ.
My order cost nearly £2,500, I ordered a gazebo, upgraded frame, leg weights, full and half custom printed sides, table and table cloth.
We had problems from day one, after watching the promo video I assumed the standard connection between the gazebo walls would be a zip connection as that is what is clearly shown in the video, this was not the case. When I highlighted this to customer service I was told that it was my fault as I had not asked for the upgrade to a zip connection instead of the standard Velcro connection which leaves gaps for the wind to come through when using outside. I highlighted that on the sales brochure or any communication between myself and the sales team I had not been made aware that zip sides were an upgrade. The customer service department stayed dismissive and refused to budge until I rang the citizens advice bureau and sent a letter stating legislative acts, at this point they finally compromised at the first problem.
Second problem. When I went to use the leg weights it turns out I had been sent the weights for the smaller standard frame, I emailed about this and they sent me out a replacement straight away, I had actually ordered 2 sets (8 weights in total) and they only sent me one set, when I highlighted this I was told the warehouse team must have thought all 4 weights were in 1 box which is why I only received 2 boxes including 2 weights in each, utter rubbish considering the warehouse team must be packing multiple orders a day.
Third problem. I went to use my half walls about 6/8 weeks after purchase in the heatwave we had in May, only to find that they had sent me the brackets to fit on the standard width frame and not my upgraded heavy duty frame, I sent and email and received the same nonsense apology blaming the warehouse team, a week later I again wanted to use the half sides only to find the had sent me the same brackets again rendering my half sides unusable. I’d completely ran out of patience, called the company and demanded to speak to the customer service manager, this was met with a promise that he would call back later that day which never happened, instead I received a package the next day with the correct brackets finally with no apology phone call or email. So I couldn’t use the product I had paid for on the hottest 2 weeks of the year in a row and Event Branding UK’s answer was to bury their heads in the sand and not even offer me an apology.
Also after half a dozen uses my canopy now has tears on the corners near the brackets and the frame is coming loose, these problems will be dealt with through the correct channels and I won’t be contacting customer service.
To summarise the product is very poor and the customer service is a disgrace, cowboys doesn’t even cover my experience up to now.
AVOID AT ALL COST, PLEASE READ.
My order cost nearly £2,500, I ordered a gazebo, upgraded frame, leg weights, full and half custom printed sides, table and table cloth.
We had problems from day one, after watching the promo video I assumed the standard connection between the gazebo walls would be a zip connection as that is what is clearly shown in the video, this was not the case. When I highlighted this to customer service I was told that it was my fault as I had not asked for the upgrade to a zip connection instead of the standard Velcro connection which leaves gaps for the wind to come through when using outside. I highlighted that on the sales brochure or any communication between myself and the sales team I had not been made aware that zip sides were an upgrade. The customer service department stayed dismissive and refused to budge until I rang the citizens advice bureau and sent a letter stating legislative acts, at this point they finally compromised at the first problem.
Second problem. When I went to use the leg weights it turns out I had been sent the weights for the smaller standard frame, I emailed about this and they sent me out a replacement straight away, I had actually ordered 2 sets (8 weights in total) and they only sent me one set, when I highlighted this I was told the warehouse team must have thought all 4 weights were in 1 box which is why I only received 2 boxes including 2 weights in each, utter rubbish considering the warehouse team must be packing multiple orders a day.
Third problem. I went to use my half walls about 6/8 weeks after purchase in the heatwave we had in May, only to find that they had sent me the brackets to fit on the standard width frame and not my upgraded heavy duty frame, I sent and email and received the same nonsense apology blaming the warehouse team, a week later I again wanted to use the half sides only to find the had sent me the same brackets again rendering my half sides unusable. I’d completely ran out of patience, called the company and demanded to speak to the customer service manager, this was met with a promise that he would call back later that day which never happened, instead I received a package the next day with the correct brackets finally with no apology phone call or email. So I couldn’t use the product I had paid for on the hottest 2 weeks of the year in a row and Event Branding UK’s answer was to bury their heads in the sand and not even offer me an apology.
Also after half a dozen uses my canopy now has tears on the corners near the brackets and the frame is coming loose, these problems will be dealt with through the correct channels and I won’t be contacting customer service.
To summarise the product is very poor and the customer service is a disgrace, cowboys doesn’t even cover my experience up to now.
I wanted something special to promote the association I am a member of. Something bold and meaningful. I had an idea of what I wanted, but Eventing Branding staff brought that idea to life. The whole process was handled with extreme professionalism, and the result was fantastic. I have yet to use them 'in anger' but when I do I will put the result on Facebook. Thanks, they are great.
⭐ 1/5 Stars – WARNING: Avoid this company – they refuse to correct their own mistakes
I would strongly advise anyone looking for printed branding or gazebos to steer well clear of this business. The entire experience has been extremely disappointing, and their customer service is completely inflexible.
We ordered a branded gazebo and supplied clear master artwork with exact colours. When the item arrived, it was clearly wrong: instead of the single red shade we provided, they had printed a completely different wine/burgundy tone in parts – a colour that was never in our files, never approved, and makes the product look unprofessional and unusable for our event.
When we raised this, their response was dismissive and unhelpful. They claimed the product matched the digital proof – but everyone knows a screen preview is only for checking layout, not exact colour accuracy. Approving the design does not mean accepting incorrect printing. Most worryingly, they could not even explain where the wrong colour came from, yet refused to take any responsibility.
Their “solution” was to tell us to keep the faulty item so it “doesn’t go to waste” – as if we paid for something we can’t use. They flatly refused to offer a reprint, amendment, or refund, sticking rigidly to a policy that seems designed to avoid fixing their own errors. Even after saying the issue was passed to management, there was no willingness to resolve the problem fairly.
If you want a supplier that stands by their work, takes responsibility for mistakes, and cares about customer satisfaction – this is not the company for you. Expect poor quality control, no accountability, and zero flexibility if anything goes wrong.
WARNING: Avoid this company – they refuse to correct their own mistakes.
I would strongly advise anyone looking for printed branding or gazebos to steer well clear of this business. The entire experience has been extremely disappointing, and their customer service is completely inflexible.
We ordered a branded gazebo and supplied clear master artwork with exact colours. When the item arrived, it was clearly wrong: instead of the single red shade we provided, they had printed a completely different wine/burgundy tone in parts – a colour that was never in our files, never approved, and makes the product look unprofessional and unusable for our event.
When we raised this, their response was dismissive and unhelpful. They claimed the product matched the digital proof – but everyone knows a screen preview is only for checking layout, not exact colour accuracy. Approving the design does not mean accepting incorrect printing. Most worryingly, they could not even explain where the wrong colour came from, yet refused to take any responsibility.
Their “solution” was to tell us to keep the faulty item so it “doesn’t go to waste” – as if we paid for something we can’t use. They flatly refused to offer a reprint, amendment, or refund, sticking rigidly to a policy that seems designed to avoid fixing their own errors. Even after saying the issue was passed to management, there was no willingness to resolve the problem fairly.
If you want a supplier that stands by their work, takes responsibility for mistakes, and cares about customer satisfaction – this is not the company for you. Expect poor quality control, no accountability, and zero flexibility if anything goes wrong.
Reply from Event Branding UK
2026.06.08
Thank you for taking the time to share your feedback. We're sorry to hear that you're disappointed with your experience.
We take quality and customer satisfaction seriously, which is why we thoroughly reviewed your concerns, including the artwork supplied, the approved proof, and the finished product. Following this review, we found that the printed item matched the proof that was approved prior to production.
We understand that colour perception can vary between screens, proofs, and printed materials, and we appreciate that the final result did not meet your expectations.
That said, we did explore possible options with you and remained available to discuss the matter further. We're genuinely sorry that we were unable to reach a resolution that you felt was satisfactory.
We value all customer feedback and continuously review our processes to ensure we provide the best possible service.
We take quality and customer satisfaction seriously, which is why we thoroughly reviewed your concerns, including the artwork supplied, the approved proof, and the finished product. Following this review, we found that the printed item matched the proof that was approved prior to production.
We understand that colour perception can vary between screens, proofs, and printed materials, and we appreciate that the final result did not meet your expectations.
That said, we did explore possible options with you and remained available to discuss the matter further. We're genuinely sorry that we were unable to reach a resolution that you felt was satisfactory.
We value all customer feedback and continuously review our processes to ensure we provide the best possible service.
We used Event branding UK after seeing their posts on Instagram.
Initial enquiry, order and delivery was more than 5 stars.
We where kept in the loop of each step for ordering, communication was excellent, and received our order very promptly.
Would highly recommend and would use this company in the future.
A huge thank you to Event Branding! ⭐⭐⭐⭐⭐
We recently used Event Branding to design and supply our new 3x3m gazebo, flags and table cover for the events we’ll be doing throughout the summer, and we honestly couldn’t be happier.
From the very first mock-up to the changes we made along the way, they were brilliant to deal with. Quick to reply, helpful with updates, and always happy to answer our questions.
The quality of the finished print is fantastic too, which was the one thing we were a wee bit nervous about — but it looks amazing!
A special shout-out to Hannah and Naomi, who were both excellent throughout. This is exactly how customer service should be: friendly, responsive and professional.
We can’t recommend Event Branding highly enough. 5 stars from us!
Reply from Event Branding UK
2026.05.27
If you’ve enjoyed your experience with us, we’d really appreciate you taking a moment to leave us a review. Your feedback helps other businesses find us and supports our team more than you know.
👉 Leave a Google review here:
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https://uk.trustpilot.com/evaluate/eventbrandinguk.com
Thank you for choosing Event Branding UK and for your continued support.
👉 Leave a Google review here:
https://g.page/r/CarfulF-wBWeEAE/review
👉 Or share your experience on Trustpilot:
https://uk.trustpilot.com/evaluate/eventbrandinguk.com
Thank you for choosing Event Branding UK and for your continued support.