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What customers say about Epworth Fields Holiday Park
Recent reviews
Staying in cottage 5, it is very peaceful in countryside but close enough for food from takeaway and shops.
Quiet little gem of a place, well worth renting or buying a place there away from the hustle an bustle, walks and flat cycle routes a plenty and a good selection of eateries close at hand
We purchased a holiday lodge over a year ago and it was the best decision ever made, the peace and tranquility is second to none! To be able to come to the park as and when and watch the wildlife outside your window listening to nothing but the birds singing is just amazing! There is constant investment and improvements being made which makes it even more beautiful, gorgeous views, friendly people and total tranquility what more could we ask for. Lodges are exceptional and of a high standard i 100%recommend the lodges and the tranquility of the park
Lovely setting, fantastic people, beautifully quiet and totally relaxing , work in progress on cottage but still a great stay, will hopefully return to see how things have moved on. Thank you residents and staff for helping to extend our stay.
From the off I knew there would be issues..
Trying to book the accommodation for a certain week and the agg of this was unreal. We followed the process via there website and even received an email saying the booking is in the system, yet when I called (numerous times) to ask when payment would be taken I was advised we hadn't actually booked. And there must have been an issue with the system.. the week we booked was now in use.. after alot of back and forth this issue did finally get resolved.
And then the real issues started.
So upon arrival, we found the accommodation a great size and were pleasantly surprised especially since the whole booking process went. It was only as we started unpacking that we noticed things start to change our opinion.
There wear cupboards which the doors would just fall off, lights and lamps weren't working (in multiple rooms), the fridge was barely cold to the fact that we had to throw away perishable items as they had gone bad, extractor fans weren't working in either bathroom, of a 4 ring hob only 2 hobs worked, the back door had dropped that much you could see outside from between the frame and the door when it was closed, window handles were broken, and toilet seats were loose... And to add insult to injury for 7 people we only had 3 mugs..
Now whilst some of this may look and sound pretty to me it is the bare minimum that these essentials should be in working order prior to letting and accomodation out...we contacted the owner on Monday about the issue with the mugs to see if we could get any more provided, well by Thursday we managed to get some only because we had to speak to the cleaner directly.
We even contacted about the other issues which upon speaking to the cleaner we was made aware that these issues were known about prior to our stay.. now I'm sorry but to be told this after a 3.5 hour drive just doesn't bode well.. we was told that he would see what he could sort out..
So after contacting the owner again as hadn't heard anything and by now it is Saturday. (1day before check out) I was offered a free nights stay for the issues we have encountered, whilst a nice offer I informed him that the journey time wouldn't warrant a free night stay especially with the issues encountered.. this was then swiftly upgraded to 2 free nights. And once again whilst a nice offer my group all discussed and felt that because of the issues and the lack of communication and rectiftications that we wouldn't want to come back and have a repeat of the issues... So I informed him of such...
After leaving I was(and still am) in contact and trying to sort out some form of reduction for the cost of the accommodation, especially since every issue we encountered was not rectified (other than the mugs (as previously mentioned) and the value of the holiday was not worth how much it actually cost..
I am still awaiting further correspondence in regards to the issues as I was advised that the owner was going to be having a look at the accomodation and the issues we shared. But as of yet I have no further update, hence my 1 star review
Reply from Epworth Fields Holiday Park
2023.08.30
Hi Liam
Thank you for Your feedback, we are always looking to improve our accommodation and services
the cottage you stay in is booked for refurbishment this winter (2023) and be more pleasurable stay next time :)
Many regards
Management team
Thank you for Your feedback, we are always looking to improve our accommodation and services
the cottage you stay in is booked for refurbishment this winter (2023) and be more pleasurable stay next time :)
Many regards
Management team
We went for a short visit with some friends as a breakaway and thoroughly enjoyed our time there! The cottages were nice and clean, the park itself had lots of space for the little ones to play, some nice countryside views and a nice little lake with some ducks (the kids loved to feed them!). The park was ideally located for some walking and a fair bit of cycling around the local roads - and the local pub (the white bear) was perfect for an evening pint! We also managed to hit Doncaster wildlife park which we can highly recommend!!
Lovely quiet location if you just want a chill out for the weekend.
The site is a work in progress and you can see them making inroads in being a great place to go.
Highly recommend.
Amazing location, so peaceful and beautiful walks. Incredibly relaxing, we stayed for a few months due to a delayed house move. We saw so much wildlife on our doorstep and the most amazing sunrise and sunsets. The owners were very responsive and dealt with a couple of small issues within hours. Wi-Fi was good quality . Local pubs great too.
Lovely place, very homely and safe, lots of lovely walks that you can go on
Reply from Epworth Fields Holiday Park
2023.04.18
thank you :)
What a delightful holiday park set in sereen picturesque countryside. The modern static caravans and the landscaping add to the beauty of this park. Such a peaceful place to whinde down relax and enjoy a glass of rose. Thumbs 👍 up.
Myself and two other colleagues stayed one of at Epworth Fields' self catering cottages for three weeks as we were working in the local area. Although the house itself functioned well for us as a working base, I feel the property was poorly equipped. I would have been very disappointed should I have been staying here for a holiday paid by myself.
My reason for leaving this rating are as follows: Advertised as, "everything you’d expect from a “home away from home” we were disappointed to find the the basics were not provided for - toilet paper, saucepan lids, tea towels, broken light bulb, no rubbish bin in the kitchen, no dustpan, no information pack and not even the hamper of food and treats advertised on their web site. The cutlery was dirty and needed cleaning upon arrival and the boiler was broken so we had no heating or running hot water.
I politely requested these issues be fixed, however, communication was very poor as my calls were not answered and texts took a long time to receive a reply. The outcome was: the boiler was fixed - after several days, a bin arrived after a week, tea towels and some toilet rolls followed. As I mentioned at the start, if you need to stay here as a working base this property will be ok although we found it to be not as described on the website.
Reply from Epworth Fields Holiday Park
2022.10.31
Hi Thom,
Sorry you had a bad experience with us on this occasion. Your feedback is highly valued and we will take the points and actions to make sure we improve on this service. If there is anything we can do please call us on 07500945761
Regards
Sorry you had a bad experience with us on this occasion. Your feedback is highly valued and we will take the points and actions to make sure we improve on this service. If there is anything we can do please call us on 07500945761
Regards
Frequently asked questions about Epworth Fields Holiday Park
How many reviews does Epworth Fields Holiday Park have?
Epworth Fields Holiday Park has 186 reviews on Trustindex, collected from Google and Trustindex.
What is Epworth Fields Holiday Park's average rating?
Epworth Fields Holiday Park is rated 4.4 out of 5 based on 186 reviews. 70% of reviewers gave five stars.
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