Embrace U Reviews

Marcie Norton 2026.11.01

     

A year ago our daughter was showing signs of anxiety & depression. None our support helped the downward slide. Just after the new year, we spent a Sunday in the ER after she shared her suicidal ideation with her sister. The initial help and resources we were offered did little to change that. When her doctor mentioned EmbraceU, we were grasping at straws. EmbraceU was the lifeline she/we needed. We were overwhelmed, frustrated, & emotional; they were calm, reassuring, & patient. When the IOP therapy (3 days a week) was only scratching the surface, we, as a care team, decided to move to the PHP therapy (5 days a week). It worked, slowly at first, then more measurable. Now, a year later the anxiety & depression are manageable. The mental patterns she developed are long term coping strategies. Her relationship with us has deepened. Our ability (both hers & the familiy's) ability to recognize & address down moments, or down weeks, more quickly has grown. We credit the much better place we are in to the EmbraceU team.

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Reply from Embrace U 2026.11.02

Thank you for sharing your family’s experience. We’re deeply grateful that Embrace U could support your daughter and your family during such a difficult time. It’s encouraging to hear that she has developed lasting coping strategies and that your family has grown stronger in recognizing and responding to challenging moments.

Our team is honored to have been part of her journey and appreciates your trust in us. We’re wishing your daughter and your entire family continued growth, healing, and hope.

Kimberly Potter 2026.10.19

     

There are so many wonderful things I could say about this facility. From the staff, to the therapists, the program itself. All of it was so refreshing. I, unfortunately, have a lot of experience with mental health facilities/therapists/hospitals with 2 of my kids needing a lot of help over the past few years and this place by far takes the award. My 14yo was hospitalized and they wanted to send her to the psychiatric hospital. I had been through multiple with an older child and they never helped or accomplished anything lasting. I refused to put my 14yo through the same system and insisted that the hospital give us other options. They presented 2 facilities and my child chose EmbraceU. From day one at this program my child LOVED it. Genuinely loved the program and every single staff member there. She looked forward to each and every day there. She has since completed the program and the changes in her that I have seen have been the greatest gift. More than I could have ever hoped for and more than I could have expected. Huge thank you to everyone at EmbraceU and please keep doing what you’re doing!

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Reply from Embrace U 2026.10.20

Thank you for sharing this heartfelt review. We are honored that your family chose Embrace U during such a difficult time, and we’re especially grateful to hear that your child felt supported, valued, and even looked forward to attending each day.

Our Chattanooga team is passionate about creating a welcoming environment where young people can feel understood while building meaningful, lasting progress. Hearing about the positive changes you’ve seen means so much to us. We’re grateful for your trust and wish your family continued healing and hope.

Valerie Silva 2026.10.16

     

My daughter participated in this program earlier this year. It was not always easy, but it was 100% worth it. She was like a new person after this program in terms of emotional regulation and ability to put things in perspective. She has been out of the program for nearly 4 months, but the habits and new ways of thinking she learned have stuck with her. Embrace U was a lifesaver for us!

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Reply from Embrace U 2026.10.16

Thank you for sharing your child's experience with Embrace U. We’re so glad to hear that the skills she developed continue to support them emotional regulation and perspective months after completing the program. We know the process isn’t always easy, and we’re honored that our Chattanooga team could support your family. Your kind words mean so much to us! You sharing this experience can help other parents find the help they need.

Victoria Bly 2026.10.13

     

All of the staff at Embrace U have been nothing but amazing and helpful throughout a really scary and stressful time for my daughter and me. I’m so glad to have found them and sad that the journey is ending with Embrace U. However, they have made sure continued care is set up for my daughter and that she will still have the support she needs. The front desk lady Becca is my favorite, she is always so informative and caring. Mr. Daniels and Trent have also been a huge part of why we appreciate Embrace U. If you’re looking for a place for your child to learn, grown and be supported with their mental health, definitely consider Embrace U. Thank you guys so much.

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Reply from Embrace U 2026.10.13

Thank you so much for your incredibly kind words. We’re grateful for the opportunity to support your family during a difficult time, and we’re so glad to hear that continued care and support are in place.

We’ll be sure to share your appreciation with our team. Your recognition means so much to us all. We wish your family continued growth, healing, and well-being.

Brittany Braziel 2026.09.24

     

Embrace you was so good to my daughter. She did a whole 360 after leaving this place. It’s a great place to send your child, and the people are extremely sweet and helpful.

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Reply from Embrace U 2026.09.25

Thank you for sharing such a warm review. We’re glad to hear your daughter felt supported and that your family had a positive experience with our Chattanooga team. We’re grateful for your kind words and appreciate your trust in Embrace U.

Jessie Tiede 2026.09.18

     

Excellent care! We have been through many programs with our other child, but this by far surpasses our expectations. Our child still wants his therapist and to be seen by her which I think is a testimony to the connections made . Thank you for helping us get on the right path again

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Reply from Embrace U 2026.09.18

Thank you for sharing your experience with Embrace U Brentwood. We’re so grateful to hear that your child built such a meaningful connection with their therapist. That trust is an important part of the healing process. Our team is honored to support your family and help your child get back on the right path. Thank you for allowing us to be part of your journey.

Juniper Russo 2026.09.01

     

I cannot speak highly enough of Embrace U. I was hoping that PHP and IOP would help my son a bit, but didn’t anticipate the complete 180 he’d experience while there. My son is happier, healthier, more focused, and more thoughtful. He sleeps better and manages stress better and he has improved his relationships with family and peers. He has exceeded all of his treatment goals. I am so happy that we found Embrace U.

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Reply from Embrace U 2026.09.02

Thank you so much for sharing this thoughtful feedback. We are honored that your family trusted Embrace U Chattanooga and so grateful to hear about the positive progress your son experienced. Our team is committed to helping adolescents build the skills, support, and confidence they need to move forward in healthier ways. Reviews like this mean so much to us, and we wish your family continued healing and growth.

Rachel Story Stewart 2026.08.31

     

We received excellent care at Embrace U. We came in frightened and left hopeful. We especially enjoyed working with Miss Amanda, Miss Rachel, and Miss Hannah. I would, and have, recommended Embrace U to our friends and family.

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Reply from Embrace U 2026.09.01

Thank you so much for sharing your experience. We are grateful that your family trusted Embrace U during such an important time, and we’re especially glad to hear that you left feeling hopeful. Our entire team is honored by your kind words. Your recommendation means a great deal to us.

G McGarvey 2026.07.20

     

Will update if anything changes, but a few weeks in for my kiddo and so far it’s a great experience. Very caring staff!

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Reply from Embrace U 2026.07.22

This is great to hear. Thank you for sharing your experience so far.
We strive to create a caring environment to help teens and pre-teens heal and keep parents informed and updated.

Shelly Leduc 2026.06.25

     

My daughter really enjoyed the program. During her time there she built confidence and gained tools to handle panic attacks in public. She also learned the tools to be able to communicate her feelings to others.

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Reply from Embrace U 2026.06.26

Thank you so much for your thoughtful review. We're grateful you took the time to share your experience. Empowering young people with practical tools they can use long after treatment is at the heart of what we strive to do every day. We appreciate your trust and wish your family continued growth and success on your journey. We're here if you ever need us.

Jermaine Lucky 2026.06.23

     

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Reply from Embrace U 2026.06.23

Hi Jermaine,
We strive to provide a positive experience for every individual and family we serve. Because your review did not include details about your experience, we would welcome the opportunity to learn more and address any concerns you may have. Please contact us directly at 615-236-8619 or info@embraceu.com so we can better understand your experience.

Kristina Crowder 2026.01.16

     

Genuinely the WORST experience of my life. It's been like 9 months and I still have flashbacks and severe trauma. The aftermath of this program made me worse than ever before, ultimately losing motivation and interest in absolutely everything. I didn't receive help, no one listened, and I instead felt trapped. I wouldn't wish this experience on my worst enemy. Please don't send anyone there ever.

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Reply from Embrace U 2026.01.16

Because of privacy laws, we are unable to comment on or confirm any individual’s care in a public forum. However, we take concerns like this very seriously and want to better understand what happened so we can review it appropriately and continue improving how we support patients and families.
If you are willing, we encourage you to contact our leadership team directly so we can listen, respond, and address your concerns in a confidential setting. Please call 615-236-8619 and ask to speak with the program administrator.
Thank you again for sharing your experience. We take this feedback seriously and remain committed to providing compassionate, patient-centered care.

Russell Hammond 2025.10.30

     

Amazing staff. Professional and excellent communication. Our families experience was very helpful and encouraging. Thanks to everyone at Embrace U

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Reply from Embrace U 2025.11.03

Thank you so much for your kind words. We’re thrilled to hear that your family had such a positive experience with our Knoxville team. Our staff is dedicated to creating a supportive and encouraging environment for every adolescent and family we serve, and your feedback means the world to us. We truly appreciate you taking the time to share your experience with Embrace U.

Misty Ball 2025.10.23

     

They have been a Godsend for my son! He has shown such great strides with his therapy!

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Reply from Embrace U 2025.10.27

Thank you so much for sharing these kind words. We’re truly honored to hear our treatment team has made such a positive impact. Our team is passionate about helping every adolescent build confidence, resilience, and healthy coping skills. We appreciate you taking the time to share your experience.

Janna Borno 2025.08.18

     

Truly changed my life for the better. I’m not sure where I’d be without this place. I’m extremely grateful for every person I met here being nothing but supportive of me!

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Reply from Embrace U 2025.08.25

Hi Janna,
Thank you for the review and sharing how Embrace U helps change lives.

Abbie Dunn 2025.04.02

     

The staff is phenomenal and very caring. They have not only supported my son and provided all of the support and care he needs, but they have supported us as his parents. The environment is clean, inviting, and calming. I can’t say enough about this place and how they’ve been there for us during such a hard season!

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Reply from Embrace U 2025.04.03

Thank you so much for your kind words. It truly means the world to us to hear that our team has been able to support not only your son but your entire family. It was our privilege to walk alongside you in this journey, providing care, encouragement, and a space where healing can happen. Your words remind us why we do what we do, and we are incredibly grateful for the trust you’ve placed in us. Please know that we are always here for you and your family.

Amy Dow 2024.04.03

     

Embrace U became my daughter's home away from home. When she was discharged she was excited to have accomplished so much but sad at the same time because she genuinely loved going to Embrace U. Rachel made a connection with her that very few have been able to. She was able to love her and push her at the same time. I am still as her mother striving to be like Rachel! Embrace U is a loving environment and a safe place where you can take your kids to get the help that they need. From group therapy, medication check-ups to family sessions, they cover it all. The front desk staff is super friendly, the overall aesthetic is warm and inviting, and the most important thing is that it was a place that my daughter felt included, wanted and like she had a voice. I wish all kids could experience that feeling because that is what growing up should be like for our kids. Thank you Embrace U for all of your support and guidance throughout our journey with you. You all will hold a special place in our hearts, especially Miss Rachel ❤️

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Reply from Embrace U 2024.04.03

We appreciate you leaving a review. Thank you for the kind words and wonderful feedback. We strive to create a "home away from home" environment and give our participants a safe place where they feel included, have a voice and can heal.
And we love Rachel too. So glad your daughter and her made a strong connection. Please stay in touch as your journey continues.

Kayla Duncan 2024.03.05

     

I will forever recommend Embrace U to friends and family. Their care is unparalleled, their attention to detail and diving head first to provide the support teens need makes this place truly special. Med management was never forced, but always educational. They took the time to make a special connection with my son which did not go unnoticed. The balance of group therapy and individual therapy (we love you Ms. Rachel!!!), allowed my teen to reach some pretty big mental health goals in the time he was there. I appreciated the parent educational sessions as well! Out family felt very supported during a heavy time. Cannot thank them enough!

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Reply from Embrace U 2024.03.05

Thank you for taking time to leave a review. It means a lot to us.
We're happy to hear your experience at Embrace U was a good one. We love Rachel too.
If there's anything we can do for your family please let us know.

Jennifer Emler 2023.08.05

     

Highly recommend Embrace U. This program is unlike any other in this area. All of the staff are compassionate, friendly & communicate with the parents every step of the way. The improvement I have seen in my child is priceless!

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Reply from Embrace U 2023.08.07

Thank you for the review and the kind words. Our team strives to understand and connect with our participants and their family members.

Amandajo Serrano 2023.07.26

     

Thankful for the communication provided with the therapists and intake coordinators. Appreciate the continuity of care and thankful to have their program local in the area and accessible to pre teens and teens!

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Reply from Embrace U 2023.07.26

Thank you so much for the compliment.
We know communication is key and always want our participants, their parents, and their care providers to be on the same page.